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“We can recommend this hotel.” 5 of 5 stars
Review of Somerset Greenways Chennai

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Somerset Greenways Chennai
4.5 of 5 Hotel   |   94 Sathyadev Avenue | MRC Nagar, Chennai (Madras) 600 028, India   |  
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Hotel amenities
Ranked #18 of 338 Hotels in Chennai (Madras)
Minsk, Belarus
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
“We can recommend this hotel.”
5 of 5 stars Reviewed October 12, 2012

Good location, comfortable rooms. We lived in the small room, but it's enough for comfort.
Breakfast was not very varied and tasty. And also the hotel staff is slow and not always competent. System of using cards at the entrance to the restaurant and a lift - the card does not always work.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohan S, General Manager at Somerset Greenways Chennai, responded to this review, November 25, 2012
Dear Ma'am,

Thank you very much for your review of the Somerset Greenways. We strive to make each guests stay memorable and I understand you faced one or two issues in regard to your stay.

It is neither our goal nor intention to have any our guests experience a level of service less than 100% and rest assured we have worked with our executive team to quickly resolve your feedback.

The breakfast buffet has been again upgraded with several new selections and a weekly menu change. The key card issue was only temporary due to a software bug which has now been fixed.

We are all looking forward to seeing you here soon and I am sure we will continue to delight you.

Thank you once again for your feedback.

Kindest Regards,

Rohan Sable
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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111 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Italian first
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English first
Mumbai
Top Contributor
63 reviews 63 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 3, 2012

It is part of Ascott groups of hotels, which owns the "Citadines" one of the well known name for providing residence apartment in UK. True to its brand, the rooms have very good amenities that one can expect - washing machine with dryer, mini refrigerator, hot plates, microwave, crockery, utensils, welcome basket. Very conveniently located in up scale neighborhood of Chennai. Service is bit slow and the front desk staff still under training. The music in the night club does get loud, so avoid rooms (i stayed in 215) around the club. Breakfast is average.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohan S, General Manager at Somerset Greenways Chennai, responded to this review, November 25, 2012
Dear Ma'am,

Thank you very much for your review of the Somerset Greenways. I am happy to read that your liked the property and the service of my dedicated & warm team. We strive and train our staff tirelessness to ensure high levels of service are always provided.

We have taken a note of our feedback on the speed of service and intensive training has taken place in the last few weeks to develop our team further. Breakfast buffet has been revised with a even better selection and several new western choices added.

We are all looking forward to seeing you here soon and I am sure we will continue to delight you.

Thank you once again for your feedback.

Kindest Regards,

Rohan Sable
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
denver
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 26, 2012

We stayed at the Somerset for 3 weeks in August. Without a doubt this is the best hotel I have stayed in any part of the world and a true gem in Chennai.

Amenities:The hotel has all the amenities one can ask for including a washer/dryer in every room that you can find nowhere else in Chennai. They attend to the slightest problem immediately and fix it too.

Cleanliness: The rooms, bathroom and the entire hotel itself is spotless. Even the pools are cleaned every morning.

Location: Centrally located in a nice residential neighborhood. The presence of the Chettinad school next door and Ayappan temple on the same street gave a very homely feel. Enjoying the morning assembly of the kids in the school from outside was a real treat every morning. There are autos available just outside the hotel which made transportation very convenient. From beauty parlor to pharmacy everything is available in the neighborhood.

Dining: Conveniently located near several restaurants and bakeries. French Loaf bakery is within walking distance. But the best restaurant in all of Chennai is the Burgundy restaurant that is part of the hotel. The food and ambiance is unmatched. The breakfast buffet that is included in the room tariff is fabulous with continental and Indian dishes like made to order dosas. The lunch buffet is out of this world be it pasta or bhel puri and has a wide array of deserts both Indian and Western. The south Indian dishes are very homely and delicious reminding one of fantastic food at grandma's.

Staff: I have the saved the best for last. This is the reason why I will return to Somerset without a doubt. The front desk staff are really exceptional. They are very helpful, professional, and friendly without a hint of arrogance. Mr. Vishant, the guest service executive, took great pains to even get us special permission to visit the near by Chettinad Palace. Their efficiency is unparalleled. I can never forget how Ms Sanhati literally had a cab ready for me in 5 minutes to make it to an urgent business meeting. The housekeeping is very prompt and efficient too and pay great attention to the even minute details.

Extras: The top floor with the infinity pool and sweeping views of Chennai and Marina beach is my favorite. Enjoying the sea breeze up there in the morning and relaxing in the lounge in the evenings was part of our daily routine. The lobby is very comfortable to relax and very well decorated and has a great selection of books. I can never forget how beautifully they had decorated it for Onam with flowers.

Somerset to us is home with all facilities of a five star hotel. And the wonderful staff have made us feel welcome and comfortable truly like family. I have stayed in some of the best hotels in the world but none comes close to Somerset in customer care. It was truly the best summer in Chennai.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohan S, General Manager at Somerset Greenways Chennai, responded to this review, October 1, 2012
Dear Swarah,

Firstly, thanks a million for your wonderful and heartwarming feedback. Infact, we have put a copy of your feedback in all our key staff areas and have read it to every single staff members during our daily briefings. I have to tell you that the sense of pride that filled my team when they read the feedback and to know that you took the time to share your feedback on each & every aspects of your stay at Somerset.

As general manager, I could'nt have wished for better. I appreciate your views on our levels of cleanliness, our location, the accessibility it offers to nearby attractions & amenities, the dining service and the quality of staff. We will always strive to keep our levels of service and quality of product higher than expectations. Its a work in progress !

I have passed your personal appreciation to Vishant, Sanati and the others.

We look forward to having you stay with us soon and we will be at your service always.

Kindest Regards,

Rohan Sable
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 7, 2012

I've been there for my first anniversary and had no regrets. It was worth every penny and the infinity pool was so romantic and the view from top was awesome!!!! Wish i stayed for longer..
Little improvisation of room service would make it even more awesome!!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohan S, General Manager at Somerset Greenways Chennai, responded to this review, October 1, 2012
Dear Chinni_bruce,

I am glad to know you celebrated your first anniversary at the Somerset Greenways. Thank you for your feedback. I agree completely with your view, that our poolside is probably one of the most romantic places you can find.

I have shared your feedback with my team.

With regard to quality of room service, I have taken up your feedback and we will fine tune some of the elements. Rest assured.

We look forward to seeing you at the property for many more anniversaries.

Warm Regards,

Rohan Sable
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kuala lumpur
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 25, 2012 via mobile

We stayed at the Somerset and overall was very happy with the place and service. However do note that the rooms above the night club can be quite noisy during the weekends as the club could go on till 4-5am. We had to move place due to the noise, the staff was very receptive and did their best to move us to another room.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohan S, General Manager at Somerset Greenways Chennai, responded to this review, August 26, 2012
Dear Mr. Shankar,

Thank you very much for your review of the Somerset Greenways. I am happy to read that your liked the property and the service of my dedicated & warm team. We strive and train our staff tirelessness to ensure high levels of service are always provided.

We have taken a note of our feedback on the noise in the rooms above the B Bar club and let me personally assure you that we are working on a long term solution of this problem. Our team is working on re-doing the acoustics, thus, ensuring lower noise levels.

We are all looking forward to seeing you here soon and I am sure we will continue to delight you.

Thank you once again for your feedback.

Kindest Regards,

Rohan Sable
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weyhe, Germany
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 31, 2012

We (a family with one child) have been staying at Somerset Greenways for almost three months in early 2012. The building was brand new - and still under construction, which we were not told when making the reservation.
Our appartment was very nice, obviously very new, and on the fourth floor - which is where the problems start. Major construction work was still going on in the appartment next door, luckily only for a short time, but from the fifth floor onwards, the building was basically a huge construction site up to the 8th or 9th floor, all through the time we have stayed there.
Several of the amenities promised were not there yet, such as the residents lounge, the Chinese restaurant and others. Plus, worst of all, the first additional "amenity" that was opened while we were staying there, of all things, was the bar - which turned out to be a full discotheque, at least at the weekends, and very popular among the young and rich. We could hear the music up in the fourth floor all night long. Considering that the Somerset is advertising as "...especially conceived for executives and their families...", that was totally inacceptable. The staff was (understandably) helpless when asked to stop that noise. Parties were going on frequently on weekends, but not only, and drunken youngsters sometimes stumbled along our tables when we were dining outside in the restaurant downstairs right next to the bar.
Apart from these very annoying experiences, we had a very good time in Somerset. The staff was extraordinarily friendly, most of them, and very child-friendly. The appartment was lovely, apart from a few minor problems with equipment which did not work etc. (slightly irritating in a newly opened residence though; does no-one check electrical equipment before renting appartments out, for instance?).
The restaurant downstairs, where breakfast was served in the morning and international cuisine in the evening, was very nice and offers excellent pizza.
The garden around the hotel is nice, very well maintained and includes a small, but lovely playground for children.
Most attractive is the pool area on the roof, with an infinity pool, big jaccuzi, children's pool, sun-beds etc. - although we were wondering how all the facilities should ever be enough if the hotel should finally be fully booked. Remember, while we were there, only floor 2 - 4 were rented out, and already it could be difficult to get a chair near the pool on weekends...
The location is very nice, on a quiet, small peninsula close to the sea, somewhat in the middle between the city center and the East Coast Road area in the south of Chennai.
Overall, I would recommend Somerset only for an appartment far, far away from the bar/discotheque, or at least not for families and other people who prefer to have quiet nights...

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohan S, General Manager at Somerset Greenways Chennai, responded to this review, August 14, 2012
Dear Ma'am,

Thank you for taking the time to write about the Somerset Greenways on the worlds favorite review site, www.tripadvisor.com. We are happy to be reviewed by a senior contributor/reviewer like yourself.

As I understand, your family & you stayed with us during the initial 2 months ( Jan / Feb'12 ) after opening of the property in Dec'11 when we were still in our nascent stages. We are pleased to share with you that we have a done a lot since then and further strengthened our operations to world class levels, as is evident from the other feedback's below on tripadvisor.

I am glad you liked the fact that we are close to the sea, serve a great breakfast, we love the company of kids ( our staff are specially trained to look after them ) and that we have a great pool & gym. In fact it is one of my favorite parts of the property as well. Our team enjoys offering warm & efficient service - which I am sure you must have experienced during your recent stay.

I understand how you must have felt on some of the elements like bar noise, gadgets operation etc that you have mentioned and rest assured we have done our due diligence and have made several corrective & preventive measures to ensure no re-occurrence. As general manager of the Somerset, I am committed to ensuring a 100 % experience for my guests and have ensured your feedback has been acted upon.

We do hope you will stay with us again and give us an opportunity to look after you & your family in the near future. We are at your service always.

Please do mail me on rohan.sable@the-ascot.com for any assistance you may need for your future visits.

Thank you once again for your feedback.

Kindest Regards,

Rohan Sable
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Africa
Top Contributor
131 reviews 131 reviews
27 hotel reviews
Reviews in 45 cities Reviews in 45 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed June 9, 2012

Somerset Greenways Apartments conjures images of apartments surrounded by lush green fields or a golf course setting.When Somerset was recommended to us by a friend in Chennai ,I immediately Googled the hotel.I made the booking but was still very apprehensive.We had been to Chennai and never did I imagine a hotel in this bustling city to be located in quiet,tree lined surroundings and with views of a waterway and large expanse of green forest! I needed everything to be 5 star as we were travelling with our 2 teenage daughters and it was my husband's 50th Birthday wish to celebrate with a few friends in Chennai.

Well we were certainly not disappointed by the Somerset and the management led by Rohan.My reservations were handled efficiently.The airport transfer was on time.Our driver,Santosh was courteous and ever so willing to assist in any way to make our stay memorable.He even waited for us whilst we attended my husband's birthday party at the Madras Gymkhana and on the previous evening he waited whilst we partyed at No 10 Downing.He was our driver for our entire stay.

The apartments are very clean and well furnished.They are new and well equiped.The lobby is immaculately clean.Check in and out was efficiently handled.
The infinity pool was a welcome amenity as Chennai is exhaustingly hot.The views from the pool was magnificent.I was sad that I did not rise early enough to watch a sunrise.All that partying and the peacefulness of our surroundings was the cause of this.
The breakfast could have been better.Management is addressing this and hope to make a true 5 star gourmet experience.
The restaurant was rated No 1 in Chennai and the food was delicious.The staff were absolutely fantastic.They tried to get us to sample all their dishes but that was a huge ask of a very extensive menu.Our buffet meal was great value for money.The B bar was also very good.Unfortunately due to time constraints and given our hectic schedule,we did not spend as much time as I would have liked to,to enjoy The Greenways other amenities such as the gym and tennis courts.
I will certainly recommend The Somerset Greenways and we will definitely choose it again!

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Somerset Greenways Chennai, responded to this review, June 23, 2012
Dear Ma'am,

Thank you for taking the time to write about us on the worlds favorite review site, www.tripadvisor.com

We were delighted to have you over from SA and enjoyed looking after you and your family at the Somerset Greenways. I am happy to hear your appreciation of all aspects of services, features and restaurants at the property and your glowing review. Truly appreciate it.

I will also pass on your regards and appreciations to Santosh and the other team members who delighted your family.

Your feedback regarding our breakfast buffet has already been addressed and we have changed our selections as well as outline of the menu. I am sure you will like it on your next visit to the Somerset.

We eagerly look forward to having you'll again. We are at your service always.

Please do mail me on rohan.sable@the-ascot.com for any assistance you may need for your future visits.

Thank you once again for your feedback.

Kindest Regards,

Rohan Sable
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Somerset Greenways Chennai

Address: 94 Sathyadev Avenue | MRC Nagar, Chennai (Madras) 600 028, India
Phone Number:
Location: India > Tamil Nadu > Chennai (Madras)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Chennai (Madras)
#9 Romantic Hotel in Chennai (Madras)
#15 Luxury Hotel in Chennai (Madras)
#21 Business Hotel in Chennai (Madras)
#33 Best Value Hotel in Chennai (Madras)
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Somerset Greenways Chennai 4.5*
Number of rooms: 187
Official Description (provided by the hotel):
Somerset Greenways Chennai is managed by The Ascott Limited, a member of CapitaLand. Head-quartered in Singapore, The Ascott Limited is the largest international serviced residence owner-operator with more than 200 properties across Asia Pacific, Europe and the Gulf region. It operates three award-winning brands Ascott, Citadines and Somerset in over 80 cities spanning more than 20 countries. The 187 contemporary serviced residences at Somerset Greenways feature fully-equipped kitchens, separate living rooms complete with state-of-the-art home entertainment systems and extensive recreation facilities including an infinity swimming pool, outdoor Jacuzzi, gym with steam and sauna rooms, a residents' lounge, Cubbies Kids' Club and outdoor play area for kids. These extensive features and warm and attentive, personalized services ensure that our guests feel the comforts of home even when they live and work away from home. Located just 10 minutes from the central business district in Chennai, you can travel conveniently throughout the city while enjoying the comforts of home with designer layouts, furnishings and facilities. They are complemented by the extensive services tailored to executives and families. Two international cuisine restaurants and a lounge bar are located within the residence. The rooftop garden offers a secure area for informal social gatherings, barbeques and relaxation. For business or leisure travel, choose the comfort and security of a private apartment with the personalized service and facilities of a Somerset Serviced Residence. ... more   less 
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Also Known As:
Somerset Greenways Chennai Hotel Chennai (Madras)

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