We have booked Hotel Royal Paris, Chennai via e-mail on 16/02/2010. Clear Confirmation in writing was sent by Mr.Arun from the hotel's E-mail ID. He quoted an amount of Rs 4,000 for a stay from 15/03/2010 (Check-in time 2100) to 17/03/2010 (Check-out time 0600). However during check-out we were billed Rs 8,000 and there was this guy named Nagaraj who said:
a) Arun was terminated by the Company. Therefore his quotation no longer valid.
b) He has no internet knowledge and doesn't know English when we showed him the E-mail. We explained to him in his language (Tamil) for which he said we didn't understand the quotation given by Arun. Worst still he communicated with us in his lousy broken malay language (Gosh!!! Was wondering how he made his boss a fool)
c) While talking he pulled our luggages and locked them up in the room. He even threatened us like a gangster, and all the way wanted us to agree his nonsense.
d) When demanded to meet his superior, he claimed his boss was away and even shamelessly called the terminated staff to see us.
e) In view of our group consisting of children and elders, we decided to pay the amount and walked off the hotel. Our driver later found out that it was their technique to trick customers stay at their hotel, and finally trapped them with huge bill. They promise and confirm in writing. Finally they embarass you in front of their workers if we don't pay what they ask.
If any higher management is reading this review kindly sack this worthless NAGARAJ.
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