Last Month, i visited Chennai with my dad as he had to go there for work purposes. The only reason for me to select this hotel was to visit 10 downing street, one of the most happening pubs in the city which i had heard quite a lot from friends in chennai. The pub is on the groundfloor of this hotel. Now, to be very honest, i really wasn't expecting much from the hotel cuz i was excited bout finally getting a chance to visit the hotel. When i did visit the hotel, i was nothing but surprised. the hotel building was just amazin, makin me feel as though im in a hotel in europe. it was architecturally designed that way to give you those contemporary european bed & breakfast inn feeling!!! The staff was very warm & friendly & the best part was that being in chennai, they knew hindi & english as well. Now this is one city where people think twice before they have to answer you even in english. the check in was quick & in no time we were in the room. the room had a nice cozy setting with twin beds & good lighting. the ac was already switched on so we didnt have to enter & then switch on the ac & wait for the room to get cooled. the bathroom was spick & span. they had nice soft beds & a great quick room service. the filter coffee served by them was really authentic in taste & felt as though ur having it in traditional south indian home. we were surprised on receiving a call from the reception to check out if everything was alright & if we needed anything else. soon my dad left for work & i was in the hotel room waitin for the sun to set so i could hit the pub straight away!!! as soon as i hit the bed i went off to sleep. the bed was so soft, warm & cozy with the pillow comforting you to sleep. i slept off for like 5 hours!!! it was a great relaxing experience. now when i got up in the evening i ordered for some dosas & another cup of their steaming hot coffee. here i must say, never have i had such crispy dosas ever!!!! they were crisp to perfection. the sambhar was sizzling hot & a great blend of authentic south indian spices that i had to order for some more & guess what, the room service delivered it in less than 10mintues!!!! i left the room & headed down to the pub. i returned late night, now i every hotel room gives you just 1 key to enter & since dad was in the room he had the key & i didnt know how would i get in. but i guess the reception staff read my mind & as soon as i enterred the lobby, he came straight out & gave me another key to enter the room so that i dont wake up dad in the middle of the night. this was one of the best customer service experience i ever had!!!! next day unfortunately i could have their breakfast again as i had to head out for an early morning flight back to mumbai & they were so kind to have a taxi ready for me to take me to the airport!!!! would always recommend this place to everyone visitin chennai, be it on work or leisure !!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.