I traveled from Delhi to Chennai for an official trip & booked the hotel after seeing their number on the internet. The person who answered the phone confirmed the booking. I reached there saturday 9pm with my wife & son, to be told that I need to wait for 20mins though I had called from airport to confirm exact time I would reach. While I waited & it was about 15mins, a Tamil speaking couple in early 40s walked in & was given a warm welcome. They seemed like regulars & was inquiring about room availability. I saw the person who had earlier gone to supervise our room cleaning, come over & immediately hand over the keys to this couple. It was clear that our reserved room was just handed over to someone else who just walked in, right in front of us. When I went & protested, with a smirk the man at reception said they were regulars & had to be given preferences. I continued to wait since it was late for us to start searching for a new hotel. After another 10mins a big group consisting of atleast 9 people who again spoke tamil walks in to enquire about rooms. The guy at reception gives me a quick glance then asks them to wait. Again the previous routine happens, just that this time, they wanted 3rooms, but was given our key as 1 & asked to wait for the rest 2!! I was furious & went to have a word with the staff. Instead of being apologetic, they were defensive & said they had to ensure a big group like that doesn't leave & I have to wait, else could leave. Since we had by now waited for more than an hour & it was late, they assumed we were trapped. I called up a cab & looked up other hotels in my laptop then & finally escaped out of Tidel Residency
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