The ITC has just had a major renovation of its public areas. It is a very impressive lobby and bar area. Certainly a luxurious welcome.
The basic rooms they first offered us were not appealing. The upgrade we finally got was excellent.
There is a nice poolside bar with live traditional entertainment in the evening. Unfortunately we were there during a cold snap so couldn't take advantage.
We had booked a non-smoking room with a King bed. The first room they offered us was a smoking room. Besides being a smoking room it was dark and unappealing. When we balked, they offered us a non-smoking room with twin beds. Only after we complained again did they upgrade us to a non-smoking room with King bed on a higher floor. Those rooms were definitely much nicer than the basic room we were first offered.
We dined in the lobby restaurant the first night. It was standard international hotel food to please the masses. The food was fine but unexceptional. The service was very spotty and slow. The second evening we dined in the Indian restaurant. We had no reservation so ended up at an uncomfortable small table near the kitchen. It was partly our own fault for not having reserved, but it was frustrating to see as we left that there were lots of empty tables for four. I guess they didn't want to waste them on just a couple?
The breakfast buffet was very good with a decent selection of Indian foods and pretty average western foods. Considering the one and only thing the service staff need to do is serve coffee or tea, they were surprisingly slow and hard to attract.
The hotel is about 20 minutes from the walled city, so a little out of the way.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 18, 2013
Report response as inappropriate
Thank you for taking the time to share your experience with us during your stay at the ITC Rajputana.
We are delighted to know that you liked the property and that the team was able to change your room to your liking . We are also delighted to note that the breakfast buffet was to your liking except for the services in the restaurant. I would like to assure you that I have taken it up with the department concerned to take immediate action to rectify the same.
We appreciate your feedback and look forward to the pleasure of welcoming you back.
Assuring you of our best attention,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.