Let me start by saying that none of these things by themselves would have been a big problem. After all there's always some little thing that doesn't work out how you might have wanted, even at a five star hotel.
We were booked for two nights here during a tour of the golden triangle. The property is located several km's off the highway. The road there is extremely rough. The welcome was nice. We had two rooms, one for our kids and one for us. After the long hot car journey we were anxious to have showers and relax. Neither of the rooms though had hot water and the taps in the kids room were broken so no water at all for them. The staff fixed both rooms and we finally were able to wash up after the water warmed.
The air conditioning is obviously very high end and cools the room without feeling like you're in a wind tunnel. Unfortunately in both rooms it didn't matter what temperature you set. It just kept blowing cold cooling the rooms to 19 degrees. I ended up just turning it off and on to try and keep a good temp.
Only one restaurant was there so no other choice. Usually we were the only ones in the restaurant. A little claustrophobic feeling with all the staff wanting to help you at every step. The food was good though.
We ordered a dvd from the front desk. It was delivered but the dvd wasn't in the box. We called the desk to ask if they could locate the dvd, maybe in the room of the last guest that used it. Were told that wasn't possible.
Set to checkout with our car arriving at eight am I was more than a little troubled to find the hot water was off again in both rooms. I phoned to ask if there was another room in the hotel where I might shower. The operator lied, telling me that was not possible since the hotel was sold out. He said he would send someone to look at it. I told him it didn't have time to wait for it to get fixed and then warm up. Too frustrated, I took our bags to the lobby myself and was told there that I could have a quick breakfast and then they would have somewhere for me to shower. After breakfast I was sent back to our room told that it should be fine. It was a long walk for nothing because the water was still cold.
We've stayed in a lot of five star hotels and as I said there's often something that doesn't go according to plan but the hotel will use that as an opportunity to show how they are anxious to make the situation better for you. This was completely absent at lebua and is why they are getting this review from me.
- Official Description (provided by the hotel):
- Lebua Resort Jaipur is a luxury boutique hotel and spa destination inspired by the rich culture of Rajasthan. Combining lyrical spaces with bold architecture, the 60 suites are planned along crescent shaped streets at varying heights, ensuring a magnificent view of the Aravali Mountains located 10 kms from the city. Each suite is equipped with modern amenities while retaining the traditional elements of hospitality. 3 spacious villas are set in an enclosed courtyard, each with private pool and jaccuzi. The 20,000 sq. ft. La Terre Spa by L'Occitane is a meditative place for rejuvenation. It offers an extensive selection of therapies that are a fusion of Indian and Mediterranean wellness concepts. The renowned French beauty brand offers its signature treatments alongside bespoke treatments for clients, using local flowers and herbs.The dining experience offers a choice of venues; the gold and silver ambiance of Vajra Restaurant, the modern glass palace at Jal Cafe and a moving night sky at Chakra Bar. Special dining is also available at various rooftop venues or the Pavilion; the highest vantage point of the property. lebua Resort is a latest choice for exclusive events and conferences. The expansive Adya banquet hall provides meeting facilities for up to 350 guests. The Sila conference room is perfect for small exclusive groups and high-powered board meetings. lebua Resort offers several outdoor activities including Kite Flying, Camel Safari, Cycling, Mountain Biking and Star Gazing besides sightseeing of the historic sites of Jaipur. ... more less
- Reservation Options:
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- Also Known As:
- Devi Ratn Hotel Jaipur