We stayed 4 nights from November 11, 2011 at this "boutique" hotel after having read about it in the New York Times. The 'industrial' looking building looming in the distance didn't seem like a hotel and was jarring in the middle of nowhere. We had an issue right away at checkin when they refused to honour the upgrade we were eligible as we are "I Prefer" members of the Preferred Hotels Group. All kinds of excuses (including show us your membership card, even though PHG does not issue such cards!) were offered but some persuasive words made them relent. They also did not provide us the "I Prefer" amenity which included a bottle of wine. For a $300 per night hotel, that seemed a little strange.
The luxury suite we were given was large and with a jacuzzi. While the in-room amenities were good, the deep blue decor of the room, after a few hours, felt depressing and overpowering. The lighting in the room, including the work table was totally inadequate. The windows which had wooden doors unfortunately allowed light to filter-in in the morning, thereby disturbing sleep. The Services Directory was poorly designed and difficult to use. It even had missing pages. Surprisingly, for a hotel in the $300+ per night price range, there was no choice of newspapers, leave aside business dailies. Even though the hotel is in a major city like Jaipur, the newspaper would arive only around 9, when some hotel employees turned up for work. This combined with lack of wifi - even though the property has a lot of open space - seemed to exclude the business traveller.
Clogged drains in the bathroom didn't help to change our opinion about the hotel requiring serious effort for it to be guest-ready.
The food in the one operational restaurant, though not expensive by the room-tariff standards, did not offer much choice. And the hotel being far away from civilisation (needs a considerable amount of bone-rattling ride in the car), that one restaurant is your only choice. Somehow, we did not get a sense of satisfaction after our meal and the 'wow' factor was missing.
My experience at the spa, in terms of the masseuse and the massage was good. However, as the spa (and the hotel) is new and still in the process of 'being opened', it felt stark and cold, not warm and friendly as a spa should be.
Overall, I think the hotel, is confused about its identity between a leisure destination, a business hotel, a vacation destination or a boutique. In my opinion, if the hotel were to provide a complimentary shuttle service to the city, it might be more attractive to all sorts of travellers.
P.S. We chose to stay here because of the rave reviews of Devi Garh, the sister property in Udaipur (where we spent 3 wonderful nights in December 2011 - more of that in my review there), and thought that even though Devi Ratn is new, it would have similar systems and processes - a belief sadly belied. Nonetheless, the staff did try to make amends to the best of their abilities.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your detailed feedback which has been shared with all concerned. We sincerely apologize for not being able to offer you the upgrade and I Prefer amenities. Hope you will give us another opportunity at any of our group hotels to make amends.
The detailed feedback such as yours is very useful especially for a new hotel partially opened during the time of your stay to take corrective action of all the teething problems.
We are pleased to inform that the hotel is now fully operational and a lot of changes have been incorporated from the time of your stay till now. There is a choice given to the guests at the time of arrival to choose the colour of the suites.
An elaborate menu has been worked upon to suit the different palette of the guests. Apart from the restaurant Vajra we also provide exclusive dinning venues for our guests at various locations in the hotel with a variety of food options.
Our Devi Spa by L’Occitane is fully operational now with the treatment rooms, relaxing room, meditation room, fitness center and the wet areas. Lot of soft touches in terms of flowers, water body further adds to the ambience.
Devi Ratn has been inspired by the architectural tradition of Rajasthan and planned as a spa destination promising to deliver the services as unique as Devi Garh.
It would be a pleasure to welcome you back at Devi Ratn so that you may see for yourself the improvements. Do let us know your future travel plans and we would be glad to organise your stay.
JITENDER KUMAR GAUR
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.