Today we arrived in Jaipur and arrived at Chitra Katha Hotel, While we booked a room with a mountainview we instead were given a room on the first floor surrounded by the kitchen, the main hallway, and what sounds like the storage room for the kitchen. When I questioned reception about the discrepancy I was told that I was actually in a better and more expensive room, which really didn't address the question of "did I receive the room I originally booked and paid for"? Instead I was told that my room was given away to someone else and that I could switch rooms tomorrow. Had I not taken the time make a reservation I would understand. In addition when I attempted to pay the balance for my room I was required to pay an additional 2% credit card fee which was not printed on my reservation. When I questioned this charge I was told that everyone paid for it and that it was not really much money, only 2%, of course that was an additional 2% I was charged, not a 2% credit for my room not being ready and the aggravation of having to change rooms in the middle of my stay. On the plus side, the room is clean, the toilet works properly, and at the moment there are no mosquitos inside the room. I will attempt to update this review once our stay is complete.
- Official Description (provided by the hotel):
- A boutique hotel in Jaipur that shares its boundary with the stunning Hathroi fort. in sanskrit 'chitra' means 'picture' and 'katha' means 'story'. and thus the name literally means 'a pictorial story'. rajasthan, a land of chivalrous warriors, legendary kings, beautiful maidens and rich traditions has always been famous for its inspiring folktales. come and stay with us in our extended home to bite into a story, share the sun, smell the fresh sand and also to borrow some vibrant colours for your memory lane. ... more less
- Reservation Options:
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