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“this is a nice hotel” 5 of 5 stars
Review of Hotel Cruz Royale

Hotel Cruz Royale
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Hotel Cruz Royale
2.5 of 5 Hotel   |   Anand Commercial Centre, S V Road, | Anand Centre S.V. Road, Mumbai (Bombay) 400054, India   |  
Hotel amenities
Ranked #207 of 389 Hotels in Mumbai (Bombay)
Chennai (Madras), India
1 review
“this is a nice hotel”
5 of 5 stars Reviewed April 16, 2014

i went for US consulate visa interview. we booked by phone. the flight arrival time was 11;30 and they were waiting for us in the airport. they picked us in a innova car. the staffs are kind and polite.they asked us to pay for only 1 day even when we suggested that we pay for 2 days. the rooms are small but very clean. its just opposite to the reception and we felt really safe here.the room smelt of paint and when we stated that they are ready to change the room immediately. we don't know a single word of Hindi and they are really helpful. the breakfast is complimentary and the food is kind of expensive but tasted good.the room service is good. 20 minutes drive from US consulate. they dropped us back in the airport in the end. overall its a good experience. i will suggest this hotel to anyone. the only con here is the design of the bathroom. i stayed in room 104. i don't know about other rooms

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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22 reviews from our community

Traveler rating
    1
    5
    9
    4
    3
See reviews for
4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Newcastle, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 5, 2014

This hotel is where you can see the real Mumbai, away from touristy areas. It's wonderfully located just across the road from Santa Cruz Market, where you can buy anything you might have forgotten. Expensive by Indian standards, but still reasonable for a big city. We really enjoyed the food from room service too. Cab rank right outside, with cabbies I found to be pretty honest in what they charged to take you to big attractions.
Some things weren't so great - unfortunately our room was right next to reception, so there was a lot of noise from phones, voices, etc. We suspect our room was above the kitchen, as it was hotter inside it than it was outside - but the a/c took good care of that. Also this place is located on a main road, so expect plenty of tooting and other car noise. The hot water wasn't particularly reliable, and the bathroom could have been cleaner. The WiFi is also NOT free - you are given a certain amount and then need to purchase more.
But overall, we enjoyed good service and helpful staff. Most importantly, the airport pickup went without a single hitch.

Room Tip: Don't stay too close to reception if you can possibly help it.
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmedabad
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 23, 2013

This hotel is located in santa cruz (W) ,very near to the local railway station and a 10 mins drive to the airport if there is less traffic.The rooms are small , one get restrained due to that and there not many other amenities.The reception desk is sometimes responding fast , sometimes not.There is no restaurant but room delivery is there.Cleanliness not very good.But still it is better than many others I have stayed in mumbai.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 11, 2013

This hotels location is excellent and it is reasonably priced.Service is good and the overall cleanliness is good.You cannot expect more for a 2500/- hotel in a city like Mumbai.The airport pick up was prompt and the surrounding area was also good.A good place if you want to stay for one or two nights.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
indore
Top Contributor
73 reviews 73 reviews
31 hotel reviews
Reviews in 40 cities Reviews in 40 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed April 3, 2013

We had to make a hurried short trip to Mumbai a fortnight ago.
I requested an old colleague of mine to find me a suitable hotel on a budget for 2 nights. I also required car parking space since I was driving from Indore to Mumbai. He booked me at Hotel Cruz Royale in Santa Cruz.
This hotel is suitable for a short stay, and only if you want a place to sleep at night. The rooms are quite small, and the toilets even smaller!! But I guess you cannot expect more for the tariff in Mumbai.
The air-conditioner functioned well and the staff were helpful and polite.
They do not have a restaurant but can arrange tea and breakfast at short notice.
Overall not bad value for your money.

Room Tip: Choose a room on the higher floor, higher the better, since they are less noisy.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cagnes-sur-Mer, France
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed March 1, 2013

This hotel is in Santa Cruz not too fare from the airport. There is nothing special, it's not very nice and very cleen but when you don't have any choise it's ok. I sleep and I left in the morning. There is a lot of noise from the street and the windows are not double.

  • Stayed February 2013, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurgaon, Haryana, India
Contributor
14 reviews 14 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 22, 2013

A hotel that is beautifully located can be killed by its management and people - this is a fact that is exemplified by this horrendous place. The rooms are spacious and mostly clean. But the people are terribly incompetent. They made me feel like they are doing me a favour by letting me stay here. Their FREE WiFi is Free but doesn't work. The food can, and will someday, kill someone. The mosquito repellants are never working and I would strongly urge my fellow travelers to check them personally and ask for a change everyday if needed. Be sure to remind them to give you your daily newspaper, bills for the laundry/food. Every bell boy seems to think that asking for tips or cash payment for services that are within normal expectation is their right. All in all - a place to avoid if you have a choice.

Room Tip: Room nos 406, 205, 407 are good. Avoid 303, 405
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Cruz Royale

Address: Anand Commercial Centre, S V Road, | Anand Centre S.V. Road, Mumbai (Bombay) 400054, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #207 of 389 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Cruz Royale 2.5*
Number of rooms: 32
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