We chose this hotel after reading the reviews on hotels.com and tripadvisor.com. There were some negative reviews, but the new management of the hotel had responded to all of them individually, explaining that they just took over recently and that they were working to address all of the issues. I'm sorry to say that this hotel is still really QUITE BAD. I would never return here. (To place this opinion in perspective, both my traveling partner and I are quite hardy travelers. We have both camped extensively and have lived in houses and apartments that lack even the basic amenities. But this room was beyond the pale, given that we actually paid a substantial amount to stay in it.) The location of the hotel is great, right next to the Khar Road train station, and the lobby is decent enough. But the room was COMPLETELY UNACCEPTABLE. The toilet had been cleaned thoroughly, but the rest of the bathroom clearly had not been cleaned after the previous guests; the floor had all of the dried muck from when they showered! The bed's mattress was more a blanket than a mattress. The linens were disgustingly stained in multiple spots. The room smelled of mold or rot or God-knows-what. Everything was dingy and in slight disrepair. The room made us cringe every time we entered. Again, we are both used to a variety of conditions, so it is not like we were looking to be pampered. This hotel was simply poorly cared for, to an unacceptable level. Do not stay here unless being near the Khar Road station is your overwhelming priority. It is well worth spending a bit more in order to not feel disgusted with the room.
- Also Known As:
- Red Palm Residency Hotel Mumbai (Bombay)
- Official Description (provided by the hotel):
- We are located in the heart of Mumbai near Khar railway station and Bombay's shopping mecca of Linking Road, Bandra and the BKC business areas. ... more less
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