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“Could be better” 2 of 5 stars
Review of Ramada Powai

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Ramada Powai
4.0 of 5 Hotel   |   Saki Vihar Road | Before Nitie, Powai, Mumbai (Bombay) 400087, India   |  
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Ranked #116 of 396 Hotels in Mumbai (Bombay)
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Could be better”
2 of 5 stars Reviewed August 26, 2012

My family and I arrived in Mumbai on 24.July 2012, and had to check in to this hotel for one night prior transfer to another hotel..Without saying much, our experience was not good at all..Room was just average but the level of cleanliness was very poor...I cant comment on food and other amenities in the hotel as we had to eat ouside and check out the next morning due to the very poor impression we had..Possible Ramada has its good sides, unfortunately we couldnt stay longer than one night to find out..I will encourage the management to not just send a lengthy reply to this review rather to take it in good faith and effect the right changes for its benefit and that of millions of fellow travellers..

Room Tip: Soory, Cant really help..Didnt have time to check this out.
See more room tips
  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPowai, Front Office Manager at Ramada Powai, responded to this review, August 27, 2012
Dear Guest,

I am glad if you could help with more detail about your stay. I have taken your feedback up with the concerned teams and taken steps to ensure that it is acted upon.

I sincerely regret the inconvenience you faced. I look forward to welcoming you in Ramada Powai, Mumbai in the very near future.

Best Regards
Nitin Saigal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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386 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 20, 2012

Location of the hotel is very poor. Situated near slum area. Food is Ok not that good.

The Staff is very arrogant and do not treat their customer well. I have already written a feedback to them but they have never replied.

  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPowai, Front Office Manager at Ramada Powai, responded to this review, August 22, 2012
Dear Guest,

Thank you for taking the time to give us a feedback regarding your recent visit to our hotel.

It is always our endeavor to ensure that every one of our guests who visit us enjoy a memorable stay with us.

I would like to assure you of our best efforts to consistently maintain our standards in keeping with the highest product and service traditions of the Wyndham Hotel Group. While it is our principal focus to immediately address and resolve issues that our guests face, it is clear that we have not risen to your expectations in this instance.

I have therefore taken up these specific instances with our management team. We have noted your comment in order to improve our service & hospitality If you briefly highlight about the feedback in terms of staff behavior & food quality.
Again, I apologize for the inconveniences caused & nobody reverting to your feedback.
With respect to upkeep of the surrounding area to be clean; for which we are in touch with the local authority & civic body from the govt dealing the same as in process of gradual improving the surrounding especially in terms of hygiene, cleanness and illumination of the walk away outside the hotel area.

It is indeed very thoughtful of you to have spared the time to give us this valuable feedback
and we look forward to have you with us in the coming days and assure your of our best services and fullest attention at all times.

Best Regards
Nitin Saigal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 20, 2012

Started as soon as we got there - ordered a beer and a sandwich at the pool - they said the sandwich would take 30 mins (ok?) but that the beer would also take 30 mins as " they can't make 2 trips". Unbelievable! 5 star? Food sucks and may also nt be fresh. Ordered a dosa - was ice cold but they insisted they had just made it. How a dosa turns to ice in 30 seconds remains a mystery. Terrible quality of ingredients from the simplest things like peanut butter to chicken. When I needed help with finding a TV channel I wa told to " just surf and find it". Pool has some general shady men hanging around make it uncomfortable for women to use. They even got my bill wrong overcharging me 4.5 k!!!! Please don't ever stay here. I was shocked to see a trip advisor rating of 4/5 hanging proudly in their lobby. Trip advisor should be embarrassed about recommending this nightmare of a hotel.

  • Stayed August 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPowai, Front Office Manager at Ramada Powai, responded to this review, August 23, 2012
Dear Sir,

Greetings from Ramada Powai ,Mumbai

It was a pleasure to have you and the family spend the weekend with us.

Our executive chef & F&B director has taken note of your preferences that you shared with us whilst you were at the hotel. We shall ensure that we alter the recipe /service sequence to the best of our abilities the next time you wish to enjoy a meal with us.

Your comments on the hospitality of the staff has been noted and is being addressed through our training programs.

It is indeed very thoughtful of you to have spared the time to give us this valuable feedback
and we look forward to have you with us in the coming days and assure your of our best services and fullest attention at all times.

Best Regards

Nitin Saigal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 30, 2012

The place where the restaurant is located, does not have any great ambience. It seems like an extension of the coffee shop and butting into the reception area. Looks like it was primarily designed to cater to in-house patrons rather than attract outside crowd. That probably works for it in a different way - The ambience is quite laid back and casual rather than the stiff pretences which people put up in high market restaurants. It is a full value for money, no-nonsense buffet, there are no pretences and the food is quite real, tasty, healthy (no transfat), nutritious & also without the belly bulging ' baking soda' used in most restaurants (some five stars included).

The place also has a VFM 'midnight' buffet. Great place to chill out for people (especially) young couples and families staying in and around Powai.

Tip: Try to get a voucher from Snapdeal or a similar site and do your advance bookings.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPowai, Front Office Manager at Ramada Powai, responded to this review, July 31, 2012
Dear Guest,

A note of special Thanks which comes from the bottom of our hearts!

It is always our endeavor to ensure that everyone of our guests who visit us enjoy a memorable stay with us.

I would like to assure you of our best efforts to consistently maintain our standards in keeping with the highest product and service traditions of the Wyndham Hotel Group.

It is indeed very thoughtful of you to have spared the time to give us this valuable feedback
and we look forward to have you with us in the coming days and assure your of our best services and fullest attention at all times.

Best Regards

Nitin Saigal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed July 29, 2012

Purpose of our stay at this Hotel which is just 15 minutes from our home , was to spend a day out with family and get relaxed . The experience was certainly way below the mark. The reception made us wait for 20 minutes before checking-in and the managers did not really seemed to be bothered about this. later when we shifted to the room the air conditioning was not functioning and the maintenance team kept visiting and repairing the problem at two instances spoiling our noon sleep. Yet even after 2 instances of maintenance issues no one really bothered to suggest a change of room. It was after our request they changed the room. Food is nothing great for the cost charged but few of the waiters at the restautant below were quite caring for the family. Swimming pool is 100 mtr walking from the main building and seems elinated from the Hotel complex. Though the pool staff is very friendly and caring. Finally at the checkout no one really bothered to apologies for the earlier mess but on the contrary the staff on duty without knowledge wished us that the stay would have been satisfactory. Not blaming the staff here but the Management responsible for the over all process adherence to have the basic Ingredient of any service Industry " Personalization & professionalism " totally lost. Overall i would recommend this place only if you are really out of options and no where to go.

Room Tip: look out for the one facing the Woods, the view is nice.
See more room tips
  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPowai, Front Office Manager at Ramada Powai, responded to this review, July 31, 2012
Dear Guest,
This bears reference to your feedback given about your last stay at Ramada Powai Hotel & Convention Centre. We appreciate your feedback, as it is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls, in providing the best of services to our valued guests, such as yourself.

I am deeply embarrassed and sincerely apologize for not meeting up to your expectation and the shortcomings during your stay at Ramada Powai. While it is our principal focus to immediately address and resolve issues that our guests face, it is clear that we have not risen to your expectations in this instance.

I have therefore taken up these specific instances with our Management team. We are also reviewing our internal processes to ensure that such incidents do not recur in the future. Thank you for bringing this to our attention. I would like to assure you all feedback given by you is already being worked upon & is rectified.

With respect to " Personalization & professionalism " totally lost as the comment mentioned we are extremely sorry to hear that and based on the same we are reviewing our internal processes to ensure that such incidents do not recur in the future.Thanks for complementing our restaurant & pool staff.

Dear Guest , your patronage of the Ramada Powai is extremely important to us and we hope that this incident will not cause you to look unfavourably at us. We apologize once again for the inconvenience we have caused you.

We look forward to your valuable patronage and assure you of our best attention and services on all future visits.

Best Regards

Nitin Saigal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lucknow, India
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 29, 2012

I stayed at the Hotel for 3 nights.... Hotel Surroundings were full of greenery... Hi Speed lifts.. Warm Welcome... Cleanliness... and the best part is we were late for dinner, and the hotel arrange dinner for we 6 at midnight... it shows they believe in "Atithi Devo Bhav"... Every thing was perfect... One should not miss staying here if visiting Mumbai...

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPowai, Front Office Manager at Ramada Powai, responded to this review, August 9, 2012
Dear Guest,

Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Thank you for complementing on our hotel and services rendered to you.

It is indeed very thoughtful of you to have spared the time to give us this valuable feedback
and we look forward to have you with us in the coming days and assure your of our best services and fullest attention at all times.

Best Regards

Nitin Saigal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vijayawada, India
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 27, 2012

i stayed at this hotel for 4 nights.the location is very nice.located on a hillock.had nice view.but had small problem with the room allotted to me.the drain in shower was choked.Air condition fan was making noise and the cooling was not going to high.the room had broken waste bins.
one light was flickering.complained to reception and they changed my room.
The new room given was on 9th floor and had a great view.
Staff were friendly and the breakfast dinner were very good with lots of variety.

Room Tip: ask for non-smoking room as you have choice here.the 9th floor rooms are awesome with a very nice vi...
See more room tips
  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPowai, Front Office Manager at Ramada Powai, responded to this review, July 28, 2012
Dear Guest,
This bears reference to your feedback given about your last stay at Ramada Powai Hotel & Convention Centre. We appreciate your feedback, as it is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls, in providing the best of services to our valued guests, such as yourself.

I am deeply embarrassed and sincerely apologize for not meeting up to your expectation and the shortcomings during your stay at Ramada Powai. While it is our principal focus to immediately address and resolve issues that our guests face, it is clear that we have not risen to your expectations in this instance.

I have therefore taken up these specific instances with our Executive Housekeeper. We are also reviewing our internal processes to ensure that such incidents do not recur in the future. Thank you for bringing this to our attention. I would like to assure you all feedback given by you is already being worked upon & is rectified. Also the the process of Room cleaning and quality check has been strictly re visited & reiterate to the team to avoid such occurrences.

Dear Guest, your patronage of Ramada Powai is extremely important to us and we hope that this incident will not cause you to look unfavorably at us. We apologize once again for the inconvenience we have caused you.

We look forward to your valuable patronage and assure you of our best attention and services on all future visits

Thank you for bringing this to our attention. I would like to assure you all feedback given by you is already being worked upon & is rectified.


Best Regards

Nitin Saigal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Powai

Address: Saki Vihar Road | Before Nitie, Powai, Mumbai (Bombay) 400087, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Spa Hotel in Mumbai (Bombay)
#54 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ramada Powai 4*
Number of rooms: 134
Official Description (provided by the hotel):
Welcome to the abode of hospitality, a perfect place for all individuals, business or leisure where your expectations are always superceded. Ramada Powai offers 134 elegantly furnished guest rooms including exquisite grand suites featuring panoramic view of the lush green valley and the lake. Suites, Deluxe Rooms, Superior Rooms, Handicap Rooms, Smoking & Non-Smoking Rooms. The Rooms are much more spacious than standard hotel rooms. They have larger beds and are fitted with the finest en-suite amenities.Ramada Powai Hotel & Convention Centre also offers wide variety & array of choice MICE activities including from residential conference;Wedding events;product launch,etc.We are first hotel in India to serve ZERO TRANS FAT FOOD;also we have swimming pool which is chlorine free (as Ozone generators to filter & clean the pool).To add to its attraction we have an Open Air Restaurant named "Skky" serving Pan Asian Cuisine & is open from 5pm to 01am.We also have a "UNO BAR" open from 12pm to 01am.Located 6 kms. from the International Airport and 10 kms from the Domestic Airport the property is conveniently located near Hiranandani Gardens, SEEPZ, Bombay Exhibition Centre, NSE Grounds, L&T and MIDC . ... more   less 
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Also Known As:
Ramada Powai Hotel Mumbai (Bombay)
Ramada Plaza Palm Grove Mumbai
Ramada Palm Grove Mumbai
Ramada Hotel Palm Grove Mumbai

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