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“good service and clean rooms” 5 of 5 stars
Review of Tunga Paradise Hotel

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Tunga Paradise Hotel
3.5 of 5 Hotel   |   P/16 MIDC Central Road | Andheri (East), Mumbai (Bombay) 400093, India   |  
Hotel amenities
Ranked #43 of 396 Hotels in Mumbai (Bombay)
Certificate of Excellence 2014
Indianapolis, Indiana
1 review
14 helpful votes 14 helpful votes
“good service and clean rooms”
5 of 5 stars Reviewed September 20, 2013

I have stayed at the Tunga Paradise several times. I return there because it has always been clean and neat and I am welcomed with efficient, friendly service. Further, the prices are reasonable, and the breakfast is very good. I am thankful a friend recommended it to me, and it has become my place of choice whenever I am in Mumbai.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rajesh d, Front Office Manager at Tunga Paradise Hotel, responded to this review, September 21, 2013
Dear Guest,

Greetings from The Paradise By Tunga!!!!!!!

Thank you for your recent stay at The Paradise By Tunga !!! and for your encouraging feedback. The entire team is delighted to know that you had a comfortable and memorable stay at the The Paradise By Tunga!!! We assure you that we will continue to endeavor to make your future experiences with us a pleasant and unforgettable one.

We are looking forward to welcoming you at The Paradise By Tunga !!! in the near future.

Warm Regards
Warm Regards,
Rajesh Devadiga I Manager - Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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198 reviews from our community

Traveler rating
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    74
    24
    9
    6
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed September 10, 2013

Booked a room and on arrival discovered 7 holes in bed sheet, massive hole and ancient repairs on over sheet and a mattress cover that was way too small. Asked to change. Returning to room after dinner found another bed sheet with holes and still a mattress cover that had gaps on each side of 12". Was shown a luxury room which was exactly the same as the one we booked. Shown another which also had torn, ripped and repaired sheets. Hotel admitted that despite having 40 rooms and only 9 guests staying that there was not one mattress cover that fitted the kingsize mattress so instead they made made a mattress cover out of a duvet and finally found a sheet without holes. This is all very unnecessary at 1,40 am. Following morning asking for more milk (as only two provided for four tea bags) we were informed the 40 minute delay and two requests was because they were too busy.
In conclusion this is a hotel that either does not notice or does not care about basic housekeeping requirements and simple fundamental room service.
There are so many other better places to stay in Mumbai - give this one a miss until they learn basic housekeeping skills and very basic customer service.
On a positive note the food is good and there is free wifi.

Room Tip: Very noisy location so choose a room at the side Check bed linen and mattress cover
See more room tips
  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rajesh d, General Manager at Tunga Paradise Hotel, responded to this review, September 11, 2013
To Mr Paul Smith,

We thank you for posting your review about your experience at "Tunga Paradise Hotel" midc Andheri East ,Mumbai

and also for drawing our attention to the quality of bed linen used in your room.



At the very outset please accept our sincere apologies for the inconvenience and annoyance caused to you during your stay at the hotel.We hereby assure you these issues have been taken up with all the seriousness that is deserved and corrective action has been implemented to avoid such incidents occuring in the future. It is unfortunate to note that bed sheet from the discarded lot had reached your room for which the exceutive housekeeper has been severely reprimanded with instructions to ensure that all room linen are screened before being used for the bed linen of our rooms. With regards to your observation of short sized mattress covers, we will change them immediately .



This is most unusual and definitely a depature from what would be expected in a hotel of our standard. We are equally disturbed by this incident and no amount of apology can undo the inconvenience caused to you. With regards to your request of fifteen sachets of milk powder, we apologise for the delay caused by the room attendant in fulfilling your request .



My team and I look forward to your continued visits in the future and we take this opportunity to assure you to take all measures neccessary to ensure a comfortable stay for all guests, at all times.


Neeraj Verma

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 8, 2013

Three months I have come to Mumbai for my work . I stayed for the past three months in Tunga . The hotel is the right choice for anyone from Business class. The facilities and especially the staff are awesome. They are very professional and and at the same very helpful to everyone. They provide you breakfast and WiFi is super fast and free. There is a lot of options available for you in their menu. All in all excellent place to stay if you have the money. Thumbs up from me!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rajesh d, Front Office Manager at Tunga Paradise Hotel, responded to this review, September 10, 2013
Dear Guest,

Greetings from The Paradise By Tunga!!!!!!!

Thank you for your recent stay at The Paradise By Tunga !!! and for your encouraging feedback. The entire team is delighted to know that you had a comfortable and memorable stay at the The Paradise By Tunga!!! We assure you that we will continue to endeavor to make your future experiences with us a pleasant and unforgettable one.

We are looking forward to welcoming you at The Paradise By Tunga !!! in the near future.

Warm Regards
Warm Regards,
Rajesh Devadiga I Manager - Front Office
The Paradise by Tunga
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 5, 2013

I was in Mumbai for my work. I stayed in Tunga for four days.

Good place to stay if your work is around Andheri area. Near to Airport. Variety of food options.
Breakfast is simple. Wi Fi free. Room service and staff are very helpful. They have a resturant at the ground floor where variety of food options are there.

They have airport transfer facility which during rainy days is a great help.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rajesh d, Front Office Manager at Tunga Paradise Hotel, responded to this review, September 7, 2013
Dear Guest,

Greetings from The Paradise By Tunga!!!!!!!

Thank you for your recent stay at The Paradise By Tunga !!! and for your encouraging feedback. The entire team is delighted to know that you had a comfortable and memorable stay at the The Paradise By Tunga!!! We assure you that we will continue to endeavor to make your future experiences with us a pleasant and unforgettable one.

We are looking forward to welcoming you at The Paradise By Tunga !!! in the near future.

Warm Regards
Warm Regards,
Rajesh Devadiga I Manager - Front Office
The Paradise by Tunga
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Faridaba
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 4, 2013

I stayed in this hotel because one of my office mates recommended it very highly.... .I stayed here twice and I am still trying to find out anything outstanding in this hotel..... It is a okay hotel.... Rooms are good and the restaurant downstairs serve decent quality Chinese food. However again nothing wrong with this hotel but for example Sofitel is just Rs 1000 (20 USD) higher than this one and is super duper awesome.....

Room Tip: It is on the main road so if you want to avoid seeing traffic in the morning choose for the rooms on...
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rajesh d, Front Office Manager at Tunga Paradise Hotel, responded to this review, September 7, 2013
Dear Guest,

Greetings from The Paradise By Tunga!!!!!!!

Thank you for your recent stay at The Paradise By Tunga !!! and for your encouraging feedback. The entire team is delighted to know that you had a comfortable and memorable stay at the The Paradise By Tunga!!! We assure you that we will continue to endeavor to make your future experiences with us a pleasant and unforgettable one.

We are looking forward to welcoming you at The Paradise By Tunga !!! in the near future.

Warm Regards
Warm Regards,
Rajesh Devadiga I Manager - Front Office
The Paradise by Tunga
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
1 review
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 31, 2013

I have really good and excellent experience while staying in Paradise by Tunga. Cleanliness is the most important thing I have felt here. The Management and staffs really deserves appreciation.
Tasty food, WiFi,good air conditioned room and great ambiance..What else you require...Thanks Tunga Paradise. My special thanks and mention for Rajesh ,Manager of Paradise by Tunga.

Always feel :) when I'm here.....

Room Tip: Corner rooms are excellent with more natural light inside the room.
See more room tips
  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rajesh d, Front Office Manager at Tunga Paradise Hotel, responded to this review, September 1, 2013
Thank you for your kind compliments and for choosing to stay at””” THE PARADISE BY TUNGA””””

We are glad you were able to enjoy a generous service experience with us and have carried back fond memories of your stay at our property. Every effort is made to ensure that world-class facilities and comforts are offered to our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward.

It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future.

Warm Regards,
Rajesh Devadiga I Manager - Front Office
The Paradise by Tunga
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 21, 2013 via mobile

Good place to stay close to both airports, room's are very clean and comfortable, you can even have a hot bath,, breakfast, buffet is good the staff are friendly and helpful, we stayed here twice and would recommend it :-) :-)

Stayed August 2013
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rajesh d, Front Office Manager at Tunga Paradise Hotel, responded to this review, September 1, 2013
Thank you for your kind compliments and for choosing to stay at””” THE PARADISE BY TUNGA””””

We are glad you were able to enjoy a generous service experience with us and have carried back fond memories of your stay at our property. Every effort is made to ensure that world-class facilities and comforts are offered to our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward.

It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future.

Warm Regards,
Rajesh Devadiga I Manager - Front Office
The Paradise by Tunga
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tunga Paradise Hotel

Address: P/16 MIDC Central Road | Andheri (East), Mumbai (Bombay) 400093, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #43 of 396 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Tunga Paradise Hotel 3.5*
Number of rooms: 40
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