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“Nice Decent Place” 5 of 5 stars
Review of The Peninsula Grand Hotel

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The Peninsula Grand Hotel
4.0 of 5 Hotel   |   Sakinaka Junction | Andheri (E), Mumbai (Bombay) 400072, India   |  
Hotel amenities
Ranked #91 of 396 Hotels in Mumbai (Bombay)
Mumbai (Bombay), India
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
“Nice Decent Place”
5 of 5 stars Reviewed July 9, 2013

A nice quiet hotel well groomed professional staff...warm and friendly atmosphere. Good nice sized rooms lovely comfortable mattresses good branded linen overall .....

Room service was a little delayed but food was good, check in and check out was efficient.

The driver who came to pick us up was very courteous and friendly ... overall a decent hotel and a good, would love to stay there again.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsulagrand, Manager at The Peninsula Grand Hotel, responded to this review, July 18, 2013
Dear Sir,

Greetings from Hotel Peninsula Grand !!!

At the outset, kindly accept our gratitude for choosing Hotel Peninsula Grand as a desired destination for your stay.

The growth we’ve experienced over the years is because of customers like you, who faithfully support our business.

Thank you again, for your feedback. I hope to have the pleasure of serving you again in the future.

Best Regards
Shilpika Shetty
Business Development Manager
Hotel Peninsula Grand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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144 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Ghaziabad, Uttar Pradesh, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 8, 2013

Infra: The hotel is spacious. The food served was good but not very good. The rooms (deluxe) are spacious will all the facilities as promised.

Service: The service was timely and good. Staff was not that well trained but still attentive and responsive to their best.

Location: The hotel is located near to the airport. But the location is ghetto like and surrounded by slums. So the scenic view won't be good through the hotel windows. Once you step out of the hotel, muddy, battered and congested roads will welcome you.

Overall experience was good and but I would not like to stay here if got another chance. Would prefer a hotel near to the beach.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsulagrand, Manager at The Peninsula Grand Hotel, responded to this review, July 18, 2013
Dear Mr. Himanshu,

Greetings !!!

At the outset, please accept our gratitude for having chosen Hotel Peninsula Grand for your stay and for taking the time to tell us why our service failed to meet your expectations.

We value your business, and would like to do our best to stand up to your expectations.

It is our goal to restore your confidence in our brand by offering unmatched service and hospitality

Do gives us a chance to serve you once again, and we will ensure that you have a splendid stay with us.


Best Regards

Shilpika Shetty
Business Development Manager
Hotel Peninsula Grand
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
delhi
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 7, 2013

Enthused by the good reviews on various portals about this place I decided to take a Sunday brunch at the Peninsula Grand - Carafe, their Coffee Shop.

As per my experience, it was just an average place with average food with equally average ambience. Service was prompt though and staff was attentive.

At the rack rate the Sunday brunch was definitely overpriced but since we had 40% discount coupons we didn't really mind.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsulagrand, Manager at The Peninsula Grand Hotel, responded to this review, July 18, 2013
Dear Mr. Varun,

Greetings !!!

At the outset, please accept our gratitude for having chosen Hotel Peninsula Grand for your stay and for taking the time to tell us why our service failed to meet your expectations.

We value your business, and would like to do our best to stand up to your expectations.

It is our goal to restore your confidence in our brand by offering unmatched service and hospitality

Do gives us a chance to serve you once again, and we will ensure that you have a splendid stay with us.


Best Regards

Shilpika Shetty
Business Development Manager
Hotel Peninsula Grand
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling, United Kingdom
Top Contributor
373 reviews 373 reviews
44 hotel reviews
Reviews in 59 cities Reviews in 59 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed June 26, 2013

Good standard Mumbai hotel. Free pick-up and drop-off at nearby international airport (I was 20 minutes even in heavy traffic). Two good restaurants in hotel. Good wifi but expensive. Rooms of good standard with all the usuals you would expect in a hotel like this. Great service from all staff. Not a lot to do/see in the local environs.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsulagrand, Front Office Manager at The Peninsula Grand Hotel, responded to this review, July 2, 2013
Dear Mr Colin,

Thank you for sharing your valuable positive feedback on TripAdvisor.

We all are delighted to note that your experience at Peninsula Grand Hotel, Mumbai was great and comfortable.

At Peninsula Grand Hotel, we believe in delivering quality service and value for money, which enables us in creating moments of happiness for our guests.

Our team look forward to assure you of best service and attention at all times.

Thanks & Regards

Sunil Gupta
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed June 15, 2013

I recently celebrated a family function at Peninsula Grand at Saki Naka. I must say that the entire arrangement was excellent and appreciated by every guest. The food and service was outstanding. The staff at the Banquets Department was responsive and made us feel comfortable all the way. In fact, they recommended ideas which took the event to a qualitative higher level.

More importantly it was not as expensive as other hotels of the same class while providing identical facilities and services. Peninsula Grand offers a huge "Value for money" advantage.
I have previously arranged similar get events for my family and friends at Peninsula Grand. I have never been disappointed. It has a huge repeat value as well. My friends, who themselves have arranged similar functions, have also never been disappointed.
All-in-all, it is a great place to organize events. Keep it up Peninsula Grand!

Room Tip: A great place to stay and hold events
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsulagrand, Business Development Manager at The Peninsula Grand Hotel, responded to this review, July 4, 2013
Dear Mr. Malhotra,

Greetings from Hotel Peninsula Grand !!!

At the outset, kindly accept our gratitude for choosing Hotel Peninsula Grand as a desired destination for your event.

The growth we’ve experienced over the years is because of customers like you, who faithfully support our business.

Thank you again, for your feedback. I hope to have the pleasure of serving you again in the future.

Best Regards
Shilpika Shetty
Business Development Manager
Hotel Peninsula Grand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kissimmee
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 27, 2013

We just spend 7 days at the Peninsula - everything went very smooth from the free airport pick up very early in the morning to the late night service. The room was very comfortable, clean and spacious. The breakfast was fabulous with many choices. The masala dosa was the freshest and
tastiest we have ever experienced. The entertainment was truly high class and they even let our group join in. Service was 5 star level and nothing was too much trouble . Value was immense. I highly recommend you stay at this hotel.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsulagrand, Front Office Manager at The Peninsula Grand Hotel, responded to this review, June 8, 2013
Dear Guest,

Thank you for sharing your valuable positive feedback on TripAdvisor.

We are all delighted to note that your experience at Peninsula Grand Hotel, Mumbai was great and comfortable.

At Peninsula Grand Hotel, we believe in delivering quality service and value for money, which enables us in creating moments of happiness for our guests.

Our team look forward to assure you of best service and attention at all times.

Thanks & Regards
Sunil Gupta
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 19, 2013

Hi I am writing this review to appraise all the readers of the Fraudulent practises done by peninsula grand hotel.
I was booking a room in this hotel last month through my web browser on the i phone i had entered all details but did not receive any confirmation from the hotel about my booking so i assumed that booking was not done and i went ahead and booked another hotel.after 20 days when i received my credit card statement to my horror i was charged by Peninsula grand hotel when i contacted the hotel they merely responded after several e mails that e mail address mentioned by me on the website was incorrect and due to which i did not reveive any confirmation,they did not bothered to call me or sms me to confirm the booking and chaged me full tariff stating no show,there cannot be more unproffesional and illegal behaviour then what this Hotel management has done.
So my friends beware of this hotel when making your bookings just imagine when they are so unproffesional in booking of a room then how there services would be.

Stayed March 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Peninsula Grand Hotel

Address: Sakinaka Junction | Andheri (E), Mumbai (Bombay) 400072, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#50 Luxury Hotel in Mumbai (Bombay)
#65 Business Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Peninsula Grand Hotel 4*
Number of rooms: 81
Reservation Options:
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Also Known As:
Grand Peninsula Mumbai
Hotel Peninsula Mumbai

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