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“Worst Hotel ever” 1 of 5 stars
Review of The Retreat Hotel & Convention Centre

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The Retreat Hotel & Convention Centre
4.0 of 5 Hotel   |   Erangal Beach, Madh Island, Marve Road | Malad West, Mumbai (Bombay) 400 061, India   |  
Hotel amenities
Ranked #140 of 364 hotels in Mumbai (Bombay)
Whangarei
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Worst Hotel ever”
1 of 5 stars Reviewed November 6, 2013

Everything in this hotel was wrong. The room smelt of sewage which instead of moving us they attempted to cover with sprays and cleaning. This did nothing and eventually on the last night of 3 nights they wanted us to move. The wireless internet was just hopeless and despite fixing every day they could not keep it running for more that a few hours. The food was just horrible. The location was in the middle of some type of bad lands and miles from anywhere. There was no swimming pool and all entertainment items had to be paid for individually. We could not wait to leave this place and it soured our view of India as a place to visit. Would never return..

Room Tip: Dont stay at this hotel
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  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this review, December 9, 2013
Dear Guest,

Thank you for taking time to tell us about your stay at The Retreat Hotel & Convention Centre Mumbai.

We appreciate your detailed observations and assure you that we take all feedback most seriously. At Retreat Hotel & Convention Centre, Mumbai we ensure that our product and services continue to meet the highest standards to make your stay more comfortable. However in your case it seems we were unable to satisfy your expectations.

I apologize for the inconvenience caused and would request you to give us an opportunity to serve you better on your next visit.

Look forward to receiving you at The Retreat Hotel & Convention Centre, Mumbai.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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155 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Any
English first
Surat, Gujarat, India
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed November 6, 2013

We stayed in this hotel from 1st to 3rd November to celebrate my prince's birthday.Superb hotel with good amenities and courteous management. We had good weekend with family. They have one of biggest swimming pools among many hotels i have seen across the world and also have submerged bar which enhances overall experience. We stayed in palm facing room on 5th floor, room was good and clean.
Couple of small improvement areas,
rooms are slightly getting old so you can see some cracks and wires on walls. (Minor issues overall it looks ok)
Buffet is good but items are limited even 3 star hotels have more elaborate menu (taste good, no starters, limited desert).
It stinks for couple of hours in a day as fish drying happens very close to hotel (on request they try to coverup smell by fragrant sticks).It stinks only in open areas ,most of covered areas is fine.
Approach to beach is horrible.
Staff is nice and they try to make you comfortable, always smiling so overall great stay and minor issues can be overlooked easily.You can get good deals by speaking to them on phone or groupon.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this review, December 9, 2013
Dear Guests,

Warm Greetings,

I would like to take this opportunity to thank you for taking the time to write a review on TripAdvisor further to your experience at The Retreat Hotel & Convention Centre, Mumbai..

It is our earnest endeavour to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. Your compliments about the staff delights me and it gives me great pleasure to share it with the team. I have also noted your feedback on the quality of buffet spread and appreciate your honest feedback.

We greatly value your patronage and look forward to welcoming you back .

With Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Top Contributor
63 reviews 63 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 23, 2013

Want to break free no holds here .city is far away.mobile will not work.so let yourself indulge in things not expected any where else.pool to splash beach volleyball to play .nauseating smell of dried fish reminding you that you are on beach.

Room Tip: Sea view rooms preffered
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this review, November 1, 2013
Dear Guest,

Greetings!!!

We do appreciate you taking time out to share with us your experience while at our hotel. We are very happy to receive your feedback and to note that you enjoyed your stay at The Retreat Hotel Mumbai.

We look forward to your continued visits to The Retreat Hotel, Mumbai.

Kind Regrads,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 2, 2013

Hi Friends, it was my first wedding night at the best Hotel in City, it was amazing fantastic hotel, Very good service and best hotel resort in Mumbai Suburbs, Very amazing Beach View, Swimming Pool, Garden, and it was great Luxury Resort Experience, They have decorated perfectly for first night as per request, Balloons, Cake, Mock tails, Fruits, etc.

Room Tip: Pool View - Beach View
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this review, November 1, 2013
Dear Guest,

Warm Greetings!!!

Thank you for staying at The Retreat Hotel, Mumbai and for sparing your valuable time to share your feedback on TripAdvisor.

We are delighted to note that you had an enjoyable stay and that you were happy with the service and the facilities of the hotel.

The team is our strength and your appreciation of our team members is very rewarding. Your feedback will motivate them to scale newer heights of excellence.

We look forward to your continued visits to The Retreat Hotel, Mumbai.

Thank you,

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 22, 2013

We had stayed at The Retreat for 2 nights during Diwali 2012 (I am writing this review quite late). Overall it is a very good resort with huge campus, big swimming pool (with a separate pool for kids), nice & clean rooms, and direct entry to the beach. Nice location in Mumbai, yet away from the busy and crowded streets.

Good points :

1. Clean swimming pool, with separate kids pool, which has a slide, which kids really enjoy
2. Nice indoor play area for kids, toddlers room
3. Good room service, clean rooms and toilet
4. Pool and beach view directly from rooms.

Negatives :

1. Check- in process was quite slow. There were only 2 people handling front desk, and due to peak season, guest had to wait for check-in.
2. Considering this to be a 5 star resort, spread for Breakfast, Lunch and Dinner was quite less.
3. I found the food to be bland, not made to Indian taste.
4. The entry to the beach has fisherman's boats kept there, hence too much dry fish smell comes near the gate which opens to the beach. However, once you are on the beach, it is clean and usually not very crowded.

Overall it's a good location for a short weekend break for Mumbaikars. Expensive, however they do have good deal sometimes in off-peak season.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this review, October 14, 2013
Dear Guest,

Thank you for your feedback and for choosing The Retreat Hotel & Convention Centre, Mumbai as your accommodation choice.

We are delighted that your overall experience in the hotel was a pleasant one. I appreciate your constructive comments and rest assured, the gaps highlighted through your feedback have been carefully noted. With regard to your comment on the pricing, may I assure you that our rates are highly competitive and are priced in line with most luxury 5 star hotels within the city. However, we appreciate you sharing this feedback with us, which will be considered during future rate revisions.

We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our discerning guests.

We look forward to welcoming you and your family in the very near future to the Retreat Hotel Mumbai In the meantime, if I may be of any further assistance, please do not hesitate to contact us.

With Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 15, 2013

Hi friends,I think The Retreat is a time saver getaway from Mumbai amidst the greenery in the rainy season .Its near but still far away from the hustle-bustle of the city once you cross the ferry.We fortunately could avoid the fish stink which seemed a concern since fishing is halted in the rainy season.I was happy with the cooperation extended wherever required.The rooms seemed bigger than my experience with Resort since In Resort[ the nest Raheja propert] the balcony which is great addon remains closed during rainy season
My suggestions for further improvements
1]The path to the beach from the hotel gate should be cleaned /improved ...probably Manoribel /Domnicas give a better welcome [although they arent in the league]
2]Always try to negotiate in advance a get a sea facing room specially on the upper floors , the view is fantastic !!.
3]Although the bath tube entices you to have a lazy bath , but pls dont attempt to have a bath here since the water is salty.My wife and child had minor rashes which took 2 days to heal. I wonder how Resort[which is also a Raheja Propert ] could get non- salty water supply in thier bathrooms.
Overall I would rate my satisfcation at 7 with 10 being the best.

Room Tip: Rooms facing the pool ;you would enjoy the sunset and horizon
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this review, October 14, 2013
Dear Guest,

Greetings,

Thank you for your feedback and for choosing The Retreat Hotel & Convention Centre, Mumbai as your accommodation choice.

We are delighted that your overall experience in the hotel was a pleasant one. I appreciate your constructive comments and rest assured, the gaps highlighted through your feedback have been carefully noted.

We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our discerning guests.

We look forward to welcoming you and your family in the very near future to the Retreat Hotel Mumbai In the meantime, if I may be of any further assistance, please do not hesitate to contact us.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 12, 2013

The time to enter the property is seems your are far away from Mumbai. Beautiful surroundings and extremely helpful staff. Very well maintained property since it is there from a very long time. The non-veg section food was just great especially the fish and prawns starters. This is a perfect weekend destination in Mumbai with a gym, games, massage, jacuzzi and children play area but the highlight is the pool. Its just one of the best pools I have seen and very well maintained with a great attentive lifeguard. It was a refreshing experience for our family and children had a great time.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this review, October 13, 2013
Dear Guest,

Warm Greetings,

It was a pleasure to have you stay at The Retreat Hotel, Mumbai and we thank you for sharing your feedback through TripAdvisor.

We are very happy to note that you enjoyed the ambience and the overall service and facilities of the hotel.

Your appreciation of the hotel is very encouraging and will inspire us to achieve greater heights of excellence.

I do hope that you have the opportunity to visit us again and very soon.

Thank you,

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Retreat Hotel & Convention Centre

Address: Erangal Beach, Madh Island, Marve Road | Malad West, Mumbai (Bombay) 400 061, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#18 On the Beach Hotel in Mumbai (Bombay)
#46 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Retreat Hotel & Convention Centre 4*
Official Description (provided by the hotel):
At The Retreat Hotel & Convention Centre you are ready for the action even before you unpack. Because no other holiday destination rejuvenates you so completely. It’s fun and entertainment all the way. ... more   less 
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Also Known As:
Hotel The Retreat Mumbai

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