I reached hotel at around 11:55 pm at 25th August night with family of 7 members. We discussed the rate and I asked that I will required a bill for company,the rate was coming very from the online rate. Online rate was coming 6144 rs including all taxes in makemytrip and the staff there was asking 7100 rs first then he told I will make it 6500 and can't make less then this. So I told him if I book now from makemytrip then? He told its fine then I started booking online and as its was 12:10 am the day was change for online portal so the guy was telling me if the day change I can't give you room before 9 in morning and even he will be in trouble, considering his thing and it was too late and my family was standing I agreed by 6500 rs and took the room.. The rooms were stinking too much, was dirty, not proper mentaied, tooo old furniture and TV was about die with heavy noise. But as I was with family and wanted a place to rest till morning as wel as it was too late night. I manged to stay. It was too noisy because of train track in just behind the hotel and the noise of flight takeoff was like evey minute.
In the morning when I came for check out the guy was changed who had deal with me at night and a lady and a old guy speaking in several languages was there and they avoided me to give bill. They told we can't provide you bill in this rate. If you want bill you have to pay taxes extra. When I told him to ask that guy who was on duty at night and have deal with me, he just told he didn't told me anything and he can't give you this commitment. He was very cleared that his staff is right and I am wrong and he was not believing me at all and was talking in rough and rude language. I was totally disappointed by this and I asked to call police if they are not shorting out this. Them he called his Boss (owner) he gave a bit response and told not short out and give the bill after my request and telling him the situation.
After this the staff at the reception avoided to stamp the bill as paid and they started again messing up.
I called the owner again for this and requested him to do needful as I am was greeting tooo late messing in this without stamp I can't approved the bill. He said his staff to stamp then I got the stamped bill.
It was not a pleasent stay but it was like a war and debate...
I got too much stress in all this and wasted my presious time due to unprofessional staff and service.
Strictly not recommended ..!!
Stay away from this hotel
- Official Description (provided by the hotel):
- We take the pleasure to introduce ourselves as one of the most renowned name in the Hospitality Industry as "Hotel Milan International". Hotel Milan International is a Pvt. Ltd. Hotel which has been in this industry for over 23 years and is still young as ever. Hotel Milan International is where your search for good budget hotel ends.Located in the heart of Mumbai city at Milan subway "Santacruz" which is just a stone throw away from the International and domestic airport. Milan International is located in the periphery that connects the east and west of several suburbs via Milan subway. The location is prime – only a few minutes from the domestic airport, local (Santacruz) railway station and a bus depot. Its location is most comfortable for corporate executives and business associates wanting to visit the entertainment and business centre in and around the suburbs. ... more less
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