I traveled India this summer with 4 other students and we stayed in many hotels but this was by far the worst and I would never recommend it to anybody. We decided to spend a little extra to what we usually would on accommodation in Mumbai as it was our final destination and we wanted a treat but this was far from the treat we expected. The rooms were small and musty and our a/c wasn't working in one of the rooms for the first night. The staff were incredibly rude and by no means helpful. We arrived early in the morning after a 14 hour train and were exhausted but we weren't able to get our rooms until later that day so we decided to go to the restaurant for breakfast. The menu was very limited and we were informed that the toaster was broken so our options were few and far between. We were told when we arrived that we could get one triple room but when the time came to get the rooms they told us that there were no triple rooms in the hotel at all and he tried to charge us 500rps per night for a mattress on the ground even though the business card he showed us with room rates stated that the price of a single room for a night was 500rps. The manager we were dealing with was horrible and we eventually got it sorted after much negotiating. When we realised the a/c wasn't working, we called reception to ask them to have a look at it. Two workers came to our room and had no clue what they were doing, they pressed a few buttons and told us to leave it 10 minutes and it would work. The next evening when we arrived back to the hotel the a/c still wasn't working. After complaining again we finally got someone up to look at it. It turned out that there was a thick layer of ice on the unit blocking the air and it took a blow torch to get it working. When we were checking out the following day the manager was once again horrible. We refused to pay the a/c rate for one of the rooms as we didn't have it but he was persistent that we did pay. Eventually we got a reduced price but he was far from pleasant giving it to us! It was without doubt one of the most negative experiences I have ever had in a hotel and I think you would be mad to stay here!
- Official Description (provided by the hotel):
- We take the pleasure to introduce ourselves as one of the most renowned name in the Hospitality Industry as "Hotel Milan International". Hotel Milan International is a Pvt. Ltd. Hotel which has been in this industry for over 23 years and is still young as ever. Hotel Milan International is where your search for good budget hotel ends.Located in the heart of Mumbai city at Milan subway "Santacruz" which is just a stone throw away from the International and domestic airport. Milan International is located in the periphery that connects the east and west of several suburbs via Milan subway. The location is prime – only a few minutes from the domestic airport, local (Santacruz) railway station and a bus depot. Its location is most comfortable for corporate executives and business associates wanting to visit the entertainment and business centre in and around the suburbs. ... more less
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