We booked a "Privilege Deluxe Room" as the photos looked fairly good for the cost, and the booking also included "free" airport transfers.
However when we arrived at the airport, there was nobody from the hotel to collect us, after waiting some time and trying to contact the booking agent and hotel, we gave up and took a taxi.
When we arrived at the hotel, the manager and receptionist were not at all interested, and said they had not arranged a shuttle service as they could not contact us by phone on my Australian number.
We were shown to our room, and it was nothing like the pictures, filthy dirty, broken parts hanging from the air conditioning unit, a broken toilet seat, wires hanging from the wall, the windows were blacked out as they overlooked an alleyway, (which incidentally was cleaner than the room itself, so maybe the blackout windows were to protect the alley dwellers from seeing inside the disgusting hotel) and there was graffiti and thick black scum in the woeful bathroom, this place was disgusting!
I asked if we had the correct room, and was advised that this was indeed deluxe as it had a small couch, God knows how bad the standard rooms are!
We decided to grin and bear it as we only wanted the hotel for one and a half nights until our flight home, and it was too late to arrange something else.
We ordered room service, and were then pestered continuously by the staff as they wanted more tips, they seem to think that if they bring your order in 5 or 6 separate trips they should receive another gratuity each time they enter the room, they also take it upon themselves to turn up at your door frequently and try and sell you another drink or more food, extremely annoying.
The only good points about this hotel was the proximity to the airport, and the food from the restaurant was fairly good.
Overall this has to be one of the worst hotels I have ever stayed in.
Avoid this one at all costs.
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