My husband and I spent the night here on New Years Eve. THREE WORDS – DON’T SAY HERE!!! They claim to be a 5 star hotel, but they were nowhere close to a three star rating. First of all, the hotel is very unkept and unclean – paint chipping everywhere, dusty, and some areas even unlit. Incomplete construction projects everywhere…kinda spooky actually. Below are the reasons as to why I think this hotel was pathetic. We checked into the hotel at 3PM. We got the villa suite that comes with a personal pool and Jacuzzi.
As soon as we checked into our room, the room had a moldy smell
Then we realized that the TVs in both the rooms (bedroom and living room) did not work. We called maintenance and had to wait for them to finish replacing the TVs. This took about 1-2 hrs to fix.
Next, we realized the Jacuzzi did not work
And there wasn’t any hot water in the bathroom. We called maintenance back again…it took them another 3 to 4 hours to try and figure out what was going on. Finally, the Maintenance guy says: “you have hot water in the wash basin.” We were so frustrated because who cares about hot water in the basin, we need hot water to bathe!
After numerous calls to the front desk, we got frustrated and went back to the front desk and called for the duty manager. This was around 10:30PM and at this point, we were thinking of just leaving the hotel because this was just ridiculous. We had an hour to midnight at this point and were furious. The duty manager that night was the only person who apologized profusely and got us a new room. He drove us back to our room (rooms are pretty far from the front desk). He walked us into our new room and made us check if everything was OK inside the room. Little did we know that this wasn’t the end of our problems
In the new room, again, no hot water, A/C was dripping water, Jacuzzi did not work, and NO HOT WATER! At this point, we asked the duty manager to leave us alone because we had one hr to midnight and really wanted to spend sometime together bringing in the new year by the pool. But guess what?!?!? The front door did not close!!!! Just as the duty manager left the front step, my husband had to run for him again before he drove away…the duty manager tried to shut the door, but no luck. Finally he says – “ you push from inside, I’ll pull from outside.” After the door was closed, we could not even go for a walk outside and enjoy the fireworks because we were afraid that the door would not shut since we wouldn’t have anybody to push it from outside! At this point, all of this was very frustrating! This is not how we imagined to spend our New Years Eve.
So basically, we spent around 9,000 Rs + tax around $250 just to sleep in that room that night!!! RIDICULOUS!!! The basic necessities were not fulfilled by this hotel. The next day, I complained all of this over again to the duty manager for that morning and all I got was – sorry!!!! Well, SORRY AIN’T GONNA CUT IT! They did not even refund anything. They gave us a comment card to fill out!!!! Why should I pay $250 just to sleep in that uncomfortable bed!!!!! I could not shower in that damn room because there wasn’t any hot water…how can this hotel be a 5 star hotel??? Take my advice and please do not come here!
If you want to spend $200 something just to sleep, then come to this pathetic hotel because none of the other provisions (or lack of!) works.
- Official Description (provided by the hotel):
- Palms Hotel & Convention Centre unveils SANCTUM where business is a celebration a place of inviolable privacy to augment your business proceedings in a calm and composed way. Palms Hotel & Convention Centre is a tranquil, relaxing and peaceful oasis right in the middle of the busting city of Mumbai. Nestled in the green belt of Mumbai, the hotel offers panoramic view of the flowered walkways. ... more less
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- Also Known As:
- Palms Hotel Tower And Villas
- Royal Palms Park Plaza
- Hotel Royal Palms Mumbai
- Royal Palms Mumbai