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“Away from the city in the middle of the city” 4 of 5 stars
Review of Palms Hotel & Convention Centre

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Palms Hotel & Convention Centre
5.0 of 5 Hotel   |   Unit 169, Aarey Milk Colony, Goregeon (east), Mumbai (Bombay) 400065, India   |  
Hotel amenities
Ranked #357 of 396 Hotels in Mumbai (Bombay)
Kolkata (Calcutta), India
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
53 helpful votes 53 helpful votes
“Away from the city in the middle of the city”
4 of 5 stars Reviewed November 27, 2011

We were planning a short getaway in Mumbai and both Imperial Palace and Royal Palms were fitting our requirements. Ultimately the idea of private pool won over the limo service of Imperial. Had booked an executive villa through the reception over phone and had got 20% discount. On reaching there found it to be upgraded to valley view villa. Golf carts take you to your cottage. Greeted with a big complimentary chocolate cake. Really liked the cottage - living room, bedroom, a big washroom with jacuzzi, a private pool and a pool-side area with bistro table. As per the reviews, I had read, locks of the room were old but working fine. The remotes of the dual TVs needed battery replacement, intercom - the staff-on-duty got the things rectified in 30min. The rooms were well furnished and clean. The pool too had crystal clean water and filled to the brim, so that you had a good view of the lush green Aarey valleys while floating over the water. Jacuzzi worked fine too with hot/cold combinations. Had food at Jade Pavilion only as room services were working out to be costly. Nice buffet spread and nice courteous and helpful staff. Being pure vegetarians who wont touch onion and garlic, we were pampered well with the manager there personally identifying items suitable for us and had exclusive dishes prepared for us. Awesome experience of dipping into the pool with mugs of hot chocolate coffee in the middle of night with the pool adeuately lighted. Next morning the concierge helped us get a cool cab who are available in the premises on call. Good experience and would like to do this again

Room Tip: Executive villas give you larger pools, in case you are going for valley view - ask for the one with...
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  • Stayed June 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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159 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
New York City, New York
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 23, 2011

Its located far from the city which is a good thing if you need to get away for a day or two from hustle bustle of the city. The hotel looks under contruction, the service was poor and slow. they could have done better with the location and construction.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune, India
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed November 22, 2011

1. Room not ready despite reservation
2. The 1st room we enter, @ 1am in the night, just happens to have a guest already staying inside. Feel sorry for the shocked poor fellow sleeping in his undies
3. Rooms are spacious & have all the amenities that a 5 star gives, but there is the feel of dampness, the worn out furniture, the half broken locks and handles, etc
4. Extremely punctual. Their buffet closes at 10:30am sharp even on Saturday. To ensure they close at 10:30am sharp, they remove almost everything from the counter @ 10:20am itself. So be there early, even if you're on a weekend vacation
5. Most of the dishes on the menu don't seem to be available. The server had to go check in the kitched regarding availability
6. Decor is loud, ostentatious and completely worn out
7. Wildlife is fantastic. You'll find the occassional mouse in the room ways, & lizards
8. Far far away from almost everything. Thankfully the hotel has gratis cabs that drop you to the nearest public transport facility

All in all, if you want a private villa with a pool @ great rates in Mumbai, and are willing to overlook the minor flaws in service & appearance, then this is the place!

The staff isn't rude, but other than the cheerful doorman & porter, the rest seem indifferent.

Room Tip: Get the porter to go ahead & check if the room is actually vacant.
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  • Stayed November 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune, India
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed November 19, 2011

Had booked the Corner Villa with Private Pool for only 1 night,as we were visiting an exhibition.
On arriving at the Hotel, we were shocked to find out that their Corner Villas were closed for renovation. Why did the Hotel take the reservation in the first place. Also on arriving at the Hotel Lobby, overall experience was horrible,approach road looks like a construction site, as the lobby itself was filthy & musty, smelling of fungus odour. Dont book this hotel & dont go by their Website marketing, etc etc. There are thousands of better Hotels in Mumbai. Just avoid this one. plsssss!!!!

Stayed November 2011, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 18, 2011

The best part is the private swimming pool @ affordable cost.
Nice food and excellent service.

Room Tip: Cornor Villas with the private pool are the best.
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  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed November 14, 2011

I choose this thinkin that secluded and away from the city as its hard to find a place like this in mumbai however as I checked into this place pretty late which exposed a huge problem in reaching the place. For visitors who aren't aware of the city of Mumbai, this place is surrounded by the aarey Colony on either side which is like a toll station which has its own timings and refused us entry even when we told them that we had a reservation, it would real scare away a newcomer, the approach road is real bad so u really need to check in quite early else prepared to get lost in a jungle. Upon checking in, we got the room that really wasnt promised to us. We were heading there after our wedding and although that room had an attached pool, it wasnt lit up with candles as they showed us when v first visited it. Moreso the water was cold n not heated unlike promised. Worse, the pool wasnt even properly clean and the room alloted had a pretty bad view with ongoing construction facing the pool so we could hardly make use of the pool the next morning with people staring right outside. The unbelievable part was two single beds joined together - when we let the staff know, they were hihgly uncooperative and offered no simillar rooms infact offered us something like an ordinary room inexchange of a villa that we were booked into. One hour into the room, all we were doing was talking with the reception asking for another room. The breakfast the following day was dissapointing too. Inspite of it being a weekday, the service was bad. There was a live counter but the speed was terrible. Even though I reached quite early, many of the items were finished and the staff seemed not interested in having them refilled. Beware of visiting the place in sum fancy outfits in the monsoon season as you are transported to your room in a F1 style golf cart which doesnt have a shade so you just have to pray it doesnt rain! Overall a very dissapointing experince but if you can oversee these flaws then you can enjoy the pretty rooms, hopefully.

  • Stayed July 2011, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed October 22, 2011

Booked the Deluxe Villa @Palms Hotel for my Mum & Dads anniversary : -

Some Experience : -
1) Approach Road is amongst Worst roads of Mumbai. (infact worst amongst the world)
2) Staff is untrained & rude. Also Inadequate. All of them require 3 months of hardcore training by a professional on hospitality
3) To enter the Villa you have take a buggy (Golf Cart Car). We had parked our car next to the entrance & we asked buggy driver to take us till there which was 20 mts away and he rudely replied - BUGGY WILL NOT GO THERE.
4) There is no Valet. If Valet are the 3-4 white shirted guy standing at entrance then they need training too. Cuz they will never offer to take the car & rudely reply to go down and park OR sleeping in the Golf Carts parked next to it.
5) Nobody can taken refund out of this HOTEL. I had earlier cancelled a room and its almost 20 days and these people are not giving me my money. Its seem they are doing very bad that a amount like INR 4000 is difficult to refund.
6) Mumbai as it is very dirty & this hotel is a shame. TO all foreigners & fellow Indian reading this, this Hotel potrays a very BAD image of our country. It tricks people in believing its a good hotel through website, where as it is one of the shabbiest. 2-3 years back i had visited the Hotel and found the staff to be good but all has changed. Its is one of the dirtiest place. A heaven like Aarey has been converted into dumpyard by this Hotel.
7) We wanted to wish our parents staying in this Hotel & we were asked to wait at reception as they have a policy to keep visitors only in the lobby...Hahahahhahaha.... We cudnt believe it. But then we thought - what else can we expect from Mumbai's worst hotel

Stay on Mumbai Streets But not in this Hotel. No matter what amount you get a room for.

Room Tip: Do not book this Hotel. You guys will thank me later.
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  • Stayed October 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palms Hotel & Convention Centre

Address: Unit 169, Aarey Milk Colony, Goregeon (east), Mumbai (Bombay) 400065, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#61 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Palms Hotel & Convention Centre 5*
Number of rooms: 244
Official Description (provided by the hotel):
Palms Hotel & Convention Centre unveils SANCTUM where business is a celebration a place of inviolable privacy to augment your business proceedings in a calm and composed way. Palms Hotel & Convention Centre is a tranquil, relaxing and peaceful oasis right in the middle of the busting city of Mumbai. Nestled in the green belt of Mumbai, the hotel offers panoramic view of the flowered walkways. ... more   less 
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Also Known As:
Palms Hotel Tower And Villas
Royal Palms Park Plaza
Hotel Royal Palms Mumbai
Royal Palms Mumbai

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