We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Ok stay!” 4 of 5 stars
Review of ITC Grand Central

Save Saved
You added ITC Grand Central to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
ITC Grand Central
5.0 of 5 Hotel   |   287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Third Night Free
Ranked #29 of 364 hotels in Mumbai (Bombay)
Pune, India
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Ok stay!”
4 of 5 stars Reviewed August 21, 2013

My family and I stayed at the ITC Grand central during the Independence week end ( from the 15th to the 17th of August) taking advantages of their freedom package which slashed their usual prices. Obviously with a cheaper package came a cheaper room. It was a small room but it had everything we needed except another bed they promised to install for my younger son. They forgot the first night or they just did not want to disturb us as we had put the do not disturb sign out. Anyway the second day they insisted on bringing it in but we declined because the room was just too small. And as an apology they send over a fruit platter.
The room we had was on the 12th floor and did not have a great view. But the breakfast buffet ( included in the package) was superb with many choices from Indian cuisine to continental. We even had take away twice neatly packed.
On the 31st floor of the hotel, there is viewpoint with a nice lounge. It is interesting to go there and just chill but apparently it is only reserved for guests staying on the 20th floor and above and no kids are allowed (also no shorts allowed). I found that a bit harsh but we did enjoy it anyway as they did not ask us to leave.
It Is a nice hotel worth staying there. The service is good, the concierge was helpful in finding some restaurants in town for us. And they even gave us souvenirs as we left. But I do not like the fact that their Wi Fi service is not complimentary. They charge 250 rupees an hour I think. A luxury hotel like that should have free Internet. I also did not like the smell in our room. They spritz it with air freshener when we complain but it still stayed.
Overall it was ok but not perfect.

Room Tip: The higher rooms must be nicer but still more expensive
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, September 3, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for your valuable feed back. We will definitely make a point to look into your grievances faced while staying with us and ensure you have a very memorable stay with us on your next stay with us.

Warmest regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

729 people have reviewed this hotel

Traveler rating
    431
    220
    55
    14
    9
See reviews for
85
84
77
451
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Hyderabad, India
1 review
5 of 5 stars Reviewed August 21, 2013

This is one of the best ITC hotels I've ever seen, and the staff response is friendly, and express service. I really like this ITC hotel location and services, I having nice experience with this hotel past 2 years.

Room Tip: I like high flores
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, September 3, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you so much for your gracious compliments. It is our endeavor, at ITC Grand Central, Mumbai to provide you the best service possible and feedback, such as yours is highly inspiring.

ITC Grand Central is located 45 minutes away from the International Airport which is at Sahar and 30 minutes away from the Domestic Airport, at Andheri which makes travel time alot less cumbersome in this heavy traffic city.

We are glad to know that you had a comfortable and pleasant stay with us and we look forward to your next visit.

Warmest regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
1 review
5 of 5 stars Reviewed August 20, 2013

The Hotel has an excellent location and is perfect for business stays. The hotel is right on the main road and is well connected to important locations. The staff is courteous and frienly. I did face some issues regarding service on one day but i guess that is okay. The hotel, staff, service and food were good. Peace of mind and Value for money!!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, September 3, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for your gracious comments.

Our hotel is very centrally located. It is 45 minutes away from the International Airport and 30 minutes away from the Domestic Airport. We are also very close to one of Mumbai's largest shopping malls- Palladium and very close to a railway station.

We look forward to welcoming you back very soon.

Warm regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 19, 2013

Hmmmmm.....what to say abt dis hotel.....

This is one of the best ITC hotels I've ever seen. It has a certain class to it.

I just want to say that the entire staff at the ITC Grand Central is outstanding.

WE had a very nice time there....I don't think we need to say anything about their food quality bcoz now adays everyone knows that what best quality ITC Grand central gives to their customers ....its fantastic....

Keep Shining ITC grand central.....

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, August 20, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you so much for your gracious compliments. It is our endeavor, at ITC Grand Central, Mumbai to provide you the best service possible and feedback, such as yours is highly inspiring.

We are glad to know that you had a comfortable and pleasant stay with us and we look forward to your next visit.

Warmest regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
1 review
5 of 5 stars Reviewed August 16, 2013

This is one of the best ITC hotels I've ever seen. It has a certain class to it. I think I'd definitely call it vintage with its mighty pillars and cobbled paths. The ballrooms are well done. My mother and I were given a twin bed room on the 18th floor. The room was spacious and comfortable. The service is quick and makes us feel at ease. The staff were very welcoming and friendly. We felt very comfortable talking to them and even became quite friendly with a few. The dinner buffet at Hornby's Pavilion was a world apart. Coming from Tamil Nadu, we loved the variety of south Indian dishes that were invented there. The chef was very welcoming and we had a good chat with him. The spread of dishes was like nothing we had seen before. Certainly made our trip to Mumbai completer. This was our second trip to Mumbai and earlier we had stayed in tinier, quaint place, so this stay in ITC helped us look at Mumbai in a totally different perspective. Certainly a place I would love to visit again.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, August 20, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

We are glad that we could make your trip memorable. Thank you for your appreciation on our South Indian Food Promotion at the all day dining restaurant Hornby’s Pavilion.

In keeping with ITC Hotels' philosophy of 'being rooted to the soil' and building hotels whose architecture is inspired by local history and culture, ITC Grand Central blends the old with the new and pays tribute to the Gothic architectural flourish of colonial ‘Bombay’.

We are pleased to note that you had an enjoyable and pleasant stay with us and we look forward to your next visit.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio
2 reviews
5 of 5 stars Reviewed August 15, 2013

I just want to say that the entire staff at the ITC Grand Central is outstanding and I am grateful. They are courteous, caring, very timely and really make me feel welcome. As I have stayed there a number of times, many remember my name and personal information. Same with my colleagues who stay there. I call this my "home away from home" because of the quality of the staff. Thanks so much!!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, August 20, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you. It is a continuous endeavor to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.

We truly value your patronage and we look forward to welcoming you back in your future visits.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 14, 2013 via mobile

Staying at ITC is always an awesome experience. The staff cares about u a lot and as a women i feel so secure. Love ITC :).... Stayed there many times and the experience is same it reflects there passion towards customers. Keep shinning ITC ... U deserve to be liked by all

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, August 20, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you so much for your gracious compliments. It is our endeavor, at ITC Grand Central, Mumbai to provide you the best service possible and feedback, such as yours encourages us to excel higher.

We are glad to know that you had a comfortable and pleasant stay with us and we look forward to your next visit.

Best regards,
Hotel Managment
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to ITC Grand Central? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about ITC Grand Central

Address: 287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#10 Business Hotel in Mumbai (Bombay)
#21 Romantic Hotel in Mumbai (Bombay)
#22 Spa Hotel in Mumbai (Bombay)
#24 Luxury Hotel in Mumbai (Bombay)
#30 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Grand Central 5*
Official Description (provided by the hotel):
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Travelocity, Tingo, Despegar.com, getaroom.com, Otel and Venere so you can book your ITC Grand Central reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)

Owners: What's your side of the story?

If you own or manage ITC Grand Central, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.