We have just completed a trip around the world and this is where we started our holiday. Shuttle bus was to meet us at the airport - no one there. I phoned the hotel and was told to walk around and look for the bus!! No joy so I phoned them back, they asked exactly where I was - I had no idea Mumbai Aiport was all I could tell them at International arrivals. Eventually after almost an hour this man asked us our name and told us to follow him to the bus. The bus was so old it was probably not allowed into the airport car park for fear of putting the visitors off. On arrival at the hotel I was shocked to say the least, it was very dingy, two girls in reception were both checking us in - neither efficiently. Shock turned to horror when we were directed to the lift - it had an open shaft - although there was a lift operator, who told us everytime we got in that he had worked 36hours without a break!! The room was very small with a bamboo roller blind, which had been tied to prevent us from pulling it open, we untied in and discovered that we couldn't see out because of the "no very safe looking" scaffolding. We couldn't have a hot shower - hot water! Sheets were clean on the bed and they were comfortable but unfortuantely we shared our room with a family of cockcroaches. We were constantly pestered by "room service" sometimes two people one after the other, they watched us coming in and pounced. We spent one night in Agra visiting the Taj Mahal, we stayed at the Trident Hilton - very luxurious unfortuantely we were back at the 4seaons for another three nights after that and when we arrived back there was no roof - we were on the top floor. The builders had moved in and banged about all day and night. The area around the hotel seemed dodgy to us so we never ventured far. They had internet access, which was a joke, no floppy drive or cd drive they had been ripped out. We phoned our travel agent in Scotland who thought they had booked us into the Four Seasons Group Hotel and they took some convincing when we told them what it was like. They obviously did not do there homework! I have enclosed the photos I took for our agents. Do not be tempted stay well clear!!
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