Undoubtably, the elegance of the Trident at Nariman Point is very bold. Step into the hotel's large and luxurious lobby that overlooks the Arabian Sea, while the pianist plays the classic pop songs under the soothing evening lighting.
Though the property has got itself an excellent and modern infrastructure that surely is capable, my stay unfortunately wasn't as remarkable as it could have been. Though I am not entirely certain of the reason why, I believe that more upgraded service hospitality that parallels the wonderful hotel would very well inscribe a more memorable impression to the guests.
The hotel, by itself, is almost flawless. The five high-speed elevators took me to my room at the 30th floor in seconds, and across the inviting and warm corridor with warmly greeting housekeeping, the excellent room awaited.
A spacious room overlooking the city, a decent view even enjoyable while taking a warm bath in the bathtub, thanks to the transparent bathroom window (which of course, could be curtained down by the button). The city view category rooms face backwards towards the city. Though you can manage to get a slight glimpse at the Taj Mahal Palace, the Gateway of India is unfortunately blocked by the many obstacles in front and is not visible from room.
The central air conditioning worked perfectly well without any noise, the working desk was big enough with a convenient charging station adjacent to it.
The television was big enough, with a decent number of channels on it though I was a little disappointed by the lack of basic ones like Vh1 and History Channel. The secondary television speaker in the bathroom is a nice addition as well.
Surprisingly enough, the bed was quite harder than what I had expected, though it still is very comfortable. However, I did experience some itchiness on my legs frequently which made my sleep quite uncomfortable. Also, reading one review on TripAdvisor in which a guest posted a snap of a bedside table with a cockroach crawling on it didn't help much either.
The renovations at the Trident is a visual success, with new and modern furnitures ergonomically designed and neatly arranged to give the room more spacious look. The cleanliness was flawless, and the room, its furnitures and the bathroom were cleaned perfectly. They sure impressed me as they passed my "finger-dust-test" on even the farthest corners.
The bathtub, however, was an unexpected disappointment. As I filled the tub for the first time, it soon became a bubble bath, assumedly due to a heavy usage of the cleansing chemicals by the housekeeping.
The hotel's location is just superb, as it made my commute to the NCPA theaters just a minute's walk away.
Drop by at the swimming pool, which is really nice. It overlooks the queen necklace of Mumbai, has a small children's play area and a cozy garden-like arrangement with a little walking track. Below the pool level is a sauna, gym and spa which all are nice amenities to make the stay more relaxing in this business district.
One of my complaints is the pricing of the Internet connectivity. As agreed by every other people who stayed at the Trident, the rates are just ridiculously high. With such high prices, I would expect a buffer-free lightning speed, which isn't the case either.
But more so than the Internet, the biggest frustration of my stay was the food.
I ordered a full-course meal on room service, which included a soup, chicken curry, Indian breads, a vegetable mixed fried rice and a beverage.
I soon discovered it to be a big mistake.
The asparagus soup was just a "meh" average soup. The restaurant got my order wrong and instead of the vegetable mixed fried rice, served me a plain steamed rice. The garlic naans arrived cold and stone stiff, which tasted like rubbers. The "garlic" seems to be only a visual reference, as they didn't taste anything of garlic at all. The lassi was a white mixture of concrete, making drinking it out of straw seeming like a concrete suction. It made even McDonald's milkshakes seem silky smooth.
The chicken curry was the worst part. When a restaurant puts a "T - signature dish" sign beside a title on a menu, it means that it bets its brand name on the excellence of that particular item. Did the curry live up to the Trident brand, is questionable. Being a very popular and common dish that is served on every restaurant in India, I expected Trident's to differentiate the others on uniqueness. Well, it was far worse. It arrived cold, lacked any flavor and was just simply bad.
As I made the call to clear the food trolley, the staff just brushed in and out of my room clearing the trolley, without even caring to ask about the food I just had.
The breakfast was of a disappointing quality as well. The variety was only good by numbers, there was hardly any good food to choose from, and the famous bread spread wasn't exceptionally good as hyped.
What was irritating more than the horrible food, is the service. The staffs rushed to empty the stacks as soon as the breakfast timings were over, even the restaurant tables were half occupied. It was an obscene sight in which one staff was busy taking off all the tongs that he completely ignored the line of guests behind him waiting to pick up the food. I then saw them eventually picking up the pieces with their fingers.
The F&B should never be ignored in a hospitality industry. Judging from other food related reviews of the hotel, Trident appears to be looking down upon the quality and standards of its F&B. What makes, or breaks, the reputation and leaving remark and impression of a hotel during a guest's stay is the dining experience.
Amidst the tarnished reputation since the terrorist attacks and a tough to beat competition with the famous and iconic Taj Mahal Palace Hotel, my stay at the Trident wasn't as a remarkable experience as I have hoped it to be. However, I hope that my willingness to return to the hotel for my next visits to Mumbai surprise me otherwise.
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- Also Known As:
- Trident Nariman Point Hotel Mumbai (Bombay)
- Hilton Towers Mumbai
- Hilton Mumbai