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“Great Stay” 5 of 5 stars
Review of The Fern Residency, Mumbai

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The Fern Residency, Mumbai
4.0 of 5 Hotel   |   At The Acres Club, Hemu Kalani Marg | Chembur, Mumbai (Bombay) 400 071, India   |  
Hotel amenities
Ranked #20 of 389 Hotels in Mumbai (Bombay)
Mumbai (Bombay), India
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
“Great Stay”
5 of 5 stars Reviewed January 17, 2014

Had a excellent stay during a recent marriage in out house. The room service were very fast.
House keeping dine their job very well.
The stay were good. Food was nice . Also the interior of rooms were very nice.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this review, April 22, 2014
Dear Guest,

Greetings from The Fern Residency, Mumbai !

Thank you for taking time and posting a review of our hotel on Trip Advisor. It was a privilege to have you stay with us at The Fern Residency, ,Mumbai.

We are glad to learn that you were impressed with the overall facilities & services at our hotel. I have shared your feedback with my entire team.

We value your patronage and look forward to welcoming you again.

Best Regards,
Sanjib Mukherjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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138 reviews from our community

Traveler rating
    74
    54
    6
    2
    2
See reviews for
26
23
6
60
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Bengaluru (Bangalore), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 17, 2014

i frequenly visiting this Hotel , its like my home in Mumbai. first visit was in FEB13 and every time i feel same quality of Service , food quality and care from staff. located in center location of Mumbai - chembur , Fern residency offers u state of arts rooms , Excellent choice for breakfast and buffet /ala carte food. Staff is extremely supportive. handling of reservation is very much effective. If u are customer - they know how to delight u.

Room Tip: Avoid road side room , if wedding season is on - as in front ACRES MALL is there - a famous wedding...
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this review, March 26, 2014
Dear Guest,

Greetings from The Fern Residency, Mumbai !

Thank you for choosing The Fern Residency, Mumbai as your accommodation choice and for taking the time to post a review on TripAdvisor.

It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent stay with us.

We look forward to welcoming you again soon and trust that The Fern Residency continues to remain your preferred hotel on all your future visits to Mumbai.

Best Regards,
Sanjib Mukherjee.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 15, 2014

Excellent, personal customer service is what makes this place so good. When we reached the staff gave us an express check in. The breakfast is good. The rooms are neat and tidy. The service is excellent and the staff is very humble and helpful.The swimming pool is clean. We highly recommend this hotel for all travellers.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this review, March 26, 2014
Dear Guest,

Greetings from The Fern Residency, Mumbai !

Thank you so much for your positive feedback. It was a privilege to have you stay with us at The Fern Residency, Mumbai

We are glad to learn that you were impressed with the overall services at our hotel.

I have shared your feedback with my entire team. Your words of appreciation are huge motivation and encouragement for us at The Fern Residency, Mumbai !

We will continue to strive to add more value and comfort to your future stays.

Best Regards,
Sanjib Mukherjee.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 14, 2014

I stayed at Fern residency for 2N3D. First the positives:
1. New hotel with room automation, luxurious and large rooms.
2. Acres club (just adjacent to hotel), which is accessible by the Fern's guests. it has all the amenities that one can think of in a 5* place- pool, games, entertainment zone, gym, bar, restaurants, etc.Fun for family with kids.
3. Flexible frontoffice- we were allowed late checkout by 3 pm.
Now the areas of improvement:
1. The breakfast quality at the Hotel was below average on both days with below average service as well. The room service was just okay. I would advise to eat at acres club and avoid lunch/ dining at Ferns.
2. Location is not the best if you want to access south or north of Mumbai, esp on weekdays the traffic can be pretty bad and it can take a while to reach places from the hotel and vice versa.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this review, February 24, 2014
Dear Guest,

Greetings from The Fern Residency, Mumbai !

Thank you for your feedback regarding our hotel rooms & the facilities offered at The Acres Club.

I have personally noted down your feedback regarding the quality of food in room service and during breakfast. I assure you that suitable corrective measures shall be taken with immediate effect to rectify it.

Your valuable suggestions will definitely help us address areas of concern and will most certainly help us restructure and synergize the processes to the levels expected.Looking forward to your continued patronage.

Best Regards,
Sanjib Mukherjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 26, 2013

I had a long stay in this property during festive season for business meetings. Really a luxurious property at affordable prices. They have maintained all 5 star quality standards. Also the front office & restaurant staff are very courteous and prompt in services. Moreover hotel is so conveniently located & easily reachable to all south Mumbai as well as suburbs destinations.

Room Tip: Go for hotel entry facing rooms
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this review, February 23, 2014
Dear Guest,

Greetings from The Fern Residency, Mumbai !

Thank you for choosing to stay at The Fern Residency, Mumbai and for sharing your feedback with us.

It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your stay with us.

We look forward to welcoming you again soon and trust that The Fen Residency, Mumbai continues to remain your preferred hotel on all your future visits to Mumbai.

Best Regards,
Sanjib Mukherjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 26, 2013

A fantastic hotel with great customer service on all levels. The location is unfortunately not close to the main attractions of Mumbai and with the traffic there takes a bit longer to get to places, the actual hotel itself however and it's very nice facilities make it still worthwhile to use it as a base in Bombay. Very good value for money, however be aware of additional costs that may arise in form of taxes and other charges. Overall highly recommendable, friendly and great service, great prices within the hotel restaurant and bars, great food, and highly comfortable and luxurious rooms.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this review, February 23, 2014
Dear Guest,

Greetings from The Fern Residency, Mumbai !

Thank you for your commendation about the hotel services and my team. It was really heartening to read your feedback and we are very pleased to know that you enjoyed our facilities and services that we offer.

At The Fern Residency, Mumbai it is our constant endeavour to offer our discerning guests, great experiences through our commitment to quality service; therefore your feedback is very important to us.

We look forward to having the opportunity of welcoming you back soon.

Best Regards,
Sanjib Mukherjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fern Residency, Mumbai

Address: At The Acres Club, Hemu Kalani Marg | Chembur, Mumbai (Bombay) 400 071, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 389 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Fern Residency, Mumbai 4*
Number of rooms: 73
Official Description (provided by the hotel):
The Fern Residency, Mumbai is located in an up market residential area with high quality malls, cinemas and clubs in the immediate vicinity. Try out the live music & entertainment at The Acres Club within the same complex, Chembur’s beautiful golf course just 5 minutes away or visit the famous RK Studios in a minute’s walk. ... more   less 
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