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“Comfortable stay at central location” 3 of 5 stars
Review of Best Western Hotel Sahil

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Best Western Hotel Sahil
3.0 of 5 Hotel   |   292 J. B. Behram Marg | Central Bombay, Mumbai (Bombay) 400008, India   |  
Hotel amenities
Ranked #78 of 389 Hotels in Mumbai (Bombay)
New Delhi, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Comfortable stay at central location”
3 of 5 stars Reviewed December 17, 2013

Happened to stay here for some business for two weeks. Location is quite central as it is near to Worli. However, adjoining areas are quite crowded as Mumbai Central Railway Station is nearby. Hotel is quite small in size compared to the prices they charge. But, rooms are comfortable, room service is prompt. One downside is their restaurants. Food is very good in restaurants and reasonably priced. But, service is very poor. Funny part is they tend to forget your order. We sat their for good 90 mins for our dinner and got the reply, 'Chef has misplaced your order'! Also, they served breads first, then came main course vegetable, then dal and when we had finished our dinner, came our drinks and pineapple raita!! And this happened twice in two consecutive days. Otherwise stay is comfortable. Also, dont expect much from Breakfast buffet. Spread is very less and tastes not that good.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at Best Western Hotel Sahil, responded to this review, June 2, 2014
Dear Guest,

Greetings from Best Western Hotel Sahil!!

Thank you for your valuable feedback. We are glad you appreciated the hotel and have made a note of your positive comments on the rooms and the excellent infrastructure. However we are disappointed that your stay experience was marred by service that was not up to the mark. We are looking forward to welcoming you back at Best Western Hotel Sahil in the very near future.

Thanks & Regards,
General Manager.
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181 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
NEW DELHI
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 16, 2013

One does not find many good hotels in and around Mumbai Central, this is one of the few where you can have decent stay. The Hotel is built in a very small area and has been acquired recently and still the work on improving the facade was on. The entry road of Hotel is not impressive at all, however, the hotel interiors are above average and ensure that you have a comfortable stay. The staff is very well trained and good at service. The restaurant in ground floor offers variety of food and is a must try during your stay there. Having said this, the breakfast buffet is not quite impressive.

Room Tip: Higher floor is better, as the rooms in lower floor are quite Noisy (hotel located on main road)
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at Best Western Hotel Sahil, responded to this review, February 8, 2014
Dear Guest,

Greetings from Best Western Hotel Sahil!!!

Thank you very much for sharing the Excellent review. I am glad that you thoroughly enjoyed Best Western Hotel Sahil Hospitality and Experience. It is feedback like yours that really motivates us to continue and further enhance our services.

We look forward to welcoming you again at Best Western Hotel Sahil

Thanks & Regards,
General Manager.
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New Delhi, India
1 review
4 of 5 stars Reviewed December 14, 2013

Food is awesome .Rooms are new and stay has been comfortable.Rates are reasonable .But restuarent and room service is a bit slow. This is probably it is newly built.
Except for service overall experience is quite good.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at Best Western Hotel Sahil, responded to this review, January 23, 2014
Dear Guest

Greetings from Best Western Hotel Sahil.

Thank you for your feedback on this forum. Your review has been shared with the team at the hotel. We will try and ensure each and every stay of yours is as memorable and enjoyable as this one.

We look forward to your next visit and do not hesitate to contact me for any other further requirements.

Warm Regards,
General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 9, 2013

Hotel is located very near to Mumbai, local train station and very near to "C" link. I visited for business purpose so it is very convenient to travel any where. Cleanliness is very good. Though in side the city no noise pollution. Staff is very cooperative. Hotel interior climate is good. Having a very good restaurant. Breakfast is required to improve.

Room Tip: Deluxe room
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at Best Western Hotel Sahil, responded to this review, January 23, 2014
Dear Guest

Greetings from Best Western Hotel Sahil.

Thank you for your feedback on this forum. Your review has been shared with the team at the hotel. We will try and ensure each and every stay of yours is as memorable and enjoyable as this one.

We look forward to your next visit and do not hesitate to contact us for any other further requirements.

Warm Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
4 of 5 stars Reviewed December 3, 2013

First of all the hotel is at a good central location and recently it had gone through complete renovation although some work is still being carried out. We found our rooms were regularly serviced every day. The staff were very helpful particularly staff at the reception desk. We had gone to attend our sons wedding in Mumbai and all our families and relatives stayed at Hotel Sahil where we had hired 14 rooms. Manager Vikas helped us by giving all the rooms on one floor which helped us tremendously in creating the home like atmosphere for the wedding and everyone truly enjoyed it. Thank You.

Rivaaz Restaurant at sahil does serve good delicious food and we enjoyed eating there but i have to say they take far too long to prepare the food and surely they will need to improve on this.

Overall the Hotel did welcome us well and also did looked after us well. Once again thank you All for your support during our stay at Hotel Sahil. Thank You.

Would we stay at Hotel Sahil gain? Honestly yes, we would.

Room Tip: Super deluxe rooms are even better
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at Best Western Hotel Sahil, responded to this review, January 23, 2014
Dear Guest

Greetings from Best Western Hotel Sahil!!!

Firstly, we would like to thank you for your time and effort in writing feedback on this forum. Your review will go a long way in encouraging the team at the hotel to strive and achieve even higher levels of service. Your words of praise have been shared with all colleagues and team members.

We look forward to welcoming you back to your favorite hotel in Mumbai and please do not hesitate to contact us for any further requirements or assistance.

Warm Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed December 1, 2013

room not ready (507) , reached hotel @ 2230 - my room was in front of the stairs. u can always hear the sound of the people going up and down, staff talks very loud in the corridors. - you can hear the person in the next room when he is having shower. - card key not working changed twice, concierge told me to replace it but did not appeare. - break feast very very basic and very limited and starts @ 0730!! -Sr. staff having break fast with guest and they are getting the attention from waiters more than the guests. - Internet is a night mare ....exec use me ... Is there is an internet here ? - avoid it as much as u can

Room Tip: Avoid room 507 in front of the stairs.
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  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at Best Western Hotel Sahil, responded to this review, January 23, 2014
Dear Guest,

Greetings from Best Western Hotel Sahil!!!

We, at Best Western Hotel Sahil thank you for sparing your valuable time and effort for the feedback. Your feedback has been shared with the team.

We regret that your stay was met with inconvenience. We have taken up the issue with the concerned departments regarding your feedback and we ensure that such incidents are not repeated in the future.

We hope you will pardon this unpleasant incident and we look forward to welcoming you once again at Best Western Hotel Sahil.

Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Faridabad, India
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 28, 2013

Stayed for a night after an effortless booking over phone. The hotel is completely renovated. Got a nice room, done nicely using the space effectively. For a single person the room was quite big. the only fault i could notice, was in the bathroom where there is no space to keep the soap & shampoo. Had a tasty breakfast at the 8th floor restaurant. The hotel is located at a walking distance from the Mumbai Central Railway station. Would certainly recommend to others.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at Best Western Hotel Sahil, responded to this review, January 23, 2014
Dear Guest,

Greetings from Best Western Hotel Sahil!!!

We appreciate your views and comments for our hotel and we would like to thank you for the time and effort in giving us this feedback. We have shared your review with the team at the hotel and they are delighted that you had a memorable experience with us.

We look forward to welcoming you again at Best Western Hotel Sahil.

Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel Sahil

Address: 292 J. B. Behram Marg | Central Bombay, Mumbai (Bombay) 400008, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #78 of 389 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Hotel Sahil 3*
Number of rooms: 89
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