The movie theater experience was completely ruined when I visited IMAX with my mom. I traveled from Kandivali all the way to Wadala. Just reaching the destination was more than 2 hours. When we got there, an online promotion which was running on their very own website was rejected and neglected by the cashier.
When we told the cashier that he should accept it or call the manager, he threatened us by saying the film would be starting soon and we should pay the full amount. With no one else on the line, we had no choice. He basically bullied us into purchasing the tickets.
Once inside the theater, there was no choice of beverages available. There was only one type of Pepsi available. When we asked for a carbonated beverage other than that, the answer simply was they did not have any.
Tickets are astronomically expensive - which is legitimate given that you're going to an IMAX. But given the seats we were in, all the way towards the top of the theater, I felt little difference between the normal cinema experience and a true IMAX.
I complained to the manager about these series of events and he was kind enough to offer free tickets, but really, I wanted that discount initially that was promised.
When you are excited about something and anticipating it for so long and then the entire day is ruined by people who are actually there to help you make it better, it is one of the most frustrating feelings ever.
Do not plan on visiting the IMAX now or ever again in Wadala. If another one opens, I would consider it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.