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“Excellent hotel” 5 of 5 stars
Review of Hotel Sea Princess

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Hotel Sea Princess
4.0 of 5 Hotel   |   Juhu Tara Road-Juhu Beach | Santacruz | Santacruz (West), Mumbai (Bombay) 400049, India (Juhu)   |  
Hotel amenities
Ranked #59 of 389 Hotels in Mumbai (Bombay)
Manchester, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Excellent hotel”
5 of 5 stars Reviewed February 26, 2013

Lovelly hotel,really enjoyed our time at this hotel. usually we use the oberoi hotel,but this time went for something diffrent so we chose this. Great hotel for familys,especially with small kids. The location is awsome and the staff are fantastic. The rooms are spacious and very clean. Will defo stay here again next year.

Room Tip: all rooms are good
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sea Princess H, Guest Relations Manager at Hotel Sea Princess, responded to this review, April 4, 2013
Dear Guest,

Greeting from Hotel Sea Princess !!
Thank you for staying with us and providing such an elaborate feedback.
Your feedback is extremely valuable.
It is extremely satisfying to know that you had a lovely weekend at Hotel Sea Princess
The proximity to Juhu Beach certainly helps one relax and refresh after a hectic day's schedule.
It is good to know that you enjoyed our services.

We look forward to welcome you again.

Warm regards,
Jenny
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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390 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
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English first
London, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 17, 2013

I stayed 11 nights in Jan 2013, and had a very pleasant experience.
This is not one of the hugely opulent 5*s, and more 'Indian' than the others, which I like. If there is such a thing, I would class it as a down-to-earth 5*.
It is clean and the service is excellent.
I know Mumbai, as I come here often, and this is pretty good value, especially if you avail of the long-stay deal - under GBP 100 per night for 10 nights.
The location is superb - right on the seafront.

Room Tip: The function room is on the 5th floor - always noise in the corridor on the 5th from staff clearing...
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  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sea Princess H, Guest Relations Manager at Hotel Sea Princess, responded to this review, April 4, 2013
Dear Guest,

I'm glad to know that you have enjoyed the stay with us! Thank you for choosing Hotel Sea Princess,Mumbai and taking time out to share your experience through Tripadvisor. It is quite helpful of you to share Room Tips about the Hotel with fellow Travelers.

My team and I would love to see you again on your next visit to Mumbai.


With warm regards,
Jenny Arambur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macon, Georgia
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 16, 2013

Excellent staff from the time we arrived at the airport until we checked out. Food was good at both restaurants as was salon service. Rooms were clean and very comfortable. First part of trip we were on the 6th floor. The second part we were on the 4th floor - although the room was non-smoking, the hallway smelled of smoke. Location is right on the beach and enjoyed several pre-breakfast walks by the water! If you travel during wedding season, bring ear plugs as this is a city that never sleeps - in or out of the hotel!

Room Tip: Ask for luxury room or room with a view of the water. Otherwise you will get buildings, but the poin...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sea Princess H, Guest Relations Manager at Hotel Sea Princess, responded to this review, April 4, 2013
Dear Mr.Macon

Greetings from Hotel Sea Princess !!

Thank you for staying with us and providing such an elaborate feedback.
Your feedback is extremely valuable.
It is extremely satisfying to know that you had a lovely stay at Hotel Sea Princess
The proximity to Juhu Beach certainly helps one relax and refresh after a hectic day's schedule.
It is good to know that you enjoyed our services.

We look forward to welcome you again.

Warm regards,
Jenny
Marketing & Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh
Top Contributor
67 reviews 67 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 22, 2013

I have enjoyed the stay in this Hotel several times, be it a couple of days alone or a week long stay with wife. Being on Juhu beach sea front, it is just a thought away to go for a early morning walk or evening walk to watch the buzz of activity on the beach. The menu in the Restaurant is full of vegetarian options that I relish and never felt as repetitive since you can always find plenty of options to feel fresh. Close to several shopping options also made this a better option to spend evenings around.

Room Tip: Ask for renovated floors where bath fittings and plumbing fixtures are more user friendly and superi...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sea Princess H, Manager at Hotel Sea Princess, responded to this review, January 24, 2013
Dear Mr.Babu Y

Greetings from Hotel Sea Princess !!

Thank you for staying with us and providing such an elaborate feedback.
Your feedback is extremely valuable.
It is extremely satisfying to know that you had a lovely stay at Hotel Sea Princess
The proximity to Juhu Beach certainly helps one relax and refresh after a hectic day's schedule.
It is good to know that you enjoyed our services.

We look forward to welcome you again.

Warm regards,
Jenny
Marketing & Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 15, 2013

My wife and I had the pleasure of staying at Sea Princess for a whole week a fortnight ago. We had booked a deluxe room on the 3rd floor which came with a shower to die for! The rooms were clean at all times and the service was second to none.. Whilst the hotel is compact (unlike J W Marriott where we stayed for 2 weeks 5 years ago), it has everything one would ask for. Great service, superb food, an amazing location facing the quieter part of the beautiful Juhu Beach and a lively atmosphere. The Manager ran an extra mile to accomodate a number of our requests, from booking (and collecting) our theatre tickets to sending a car to Borivali to pick up our luggage. Staff in the hairdressing salon were also most helpful. Thanks guys, you surely run an exellent abode in this busy metropolis. Can't wait to pay a return visit.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sea Princess H, Manager at Hotel Sea Princess, responded to this review, January 24, 2013
Dear Guest,

Greeting from Hotel Sea Princess !!
Thank you for staying with us and providing such an elaborate feedback.
Your feedback is extremely valuable.
It is extremely satisfying to know that you had a lovely weekend at Hotel Sea Princess
The proximity to Juhu Beach certainly helps one relax and refresh after a hectic day's schedule.
It is good to know that you enjoyed our services.

We look forward to welcome you again.

Warm regards,
Jenny
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 12, 2013

I was at this hotel recently for a wedding in Mumbai and it was fabulous. The back of the hotel were the wedding took place had an amazing view of the sea, and the food was very good. The hotel was very clean and offered a variety of spa treatments at very affordable prices. My only complaint was that the staff seemed very aloof and somewhat careless. For the wedding, one of the bar staff popped champagne and soaked the crowd in their evening attire. With this, the hotel did not even attempt to make an apology then, my wife ordered a fresh coconut but when she asked for a replacement because it did not taste fresh, we believe they brought her back the same one.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sea Princess H, Manager at Hotel Sea Princess, responded to this review, January 24, 2013
Dear Mr.Frank

Greetings from Hotel Sea Princess Mumbai Juhu Beach!

Thank you for providing your valuable feedback. We are delighted to know that you had a comfortable stay at our hotel. All our guests are special and we try to achieve 100% guest satisfaction level by providing quality service.

We would be more than happy to welcome you again at Sea Princess.

Warm regards,
Jenny Arambur
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 9, 2013

Whilst the location of this hotel is very convient, the hotel itself is not 5 star. Our first impression was very good, we were collected from the airport, the driver was very knowledgeable of the Mumbai back streets and avoided lots of traffic, his colleague who met us at the airport was very polite and friendly. When we checked in we were told that our room was a double as requested, however when we got to our room the door would not open (only one key card was provided). With the help of housekeeping the door was opened, however it was not a double room, it was a twin. The lock was faulty so fortunately we were moved to a double room designed for those with disabilities, our first impressions were good, as the room was large and did not have much furniture in so that a wheelchair could move around easliy and the floor was wooden which I prefer as I do not really like carpets in hotels! After a comfortable nights sleep I woke up and showered - the shower was so powerful that it would not stay in the bracket which meant that I had to turn it off in the middle of washing my hair - being a wet room the entire floor got soaked so when my husband used the bathroom he had to come in wearing shoes - the hallway outside also got wet. The toilet seat had been raised for a less abled person to use however it was not easy for us to use as we are not used to it.
The saga continues after having soaked our bathroom and hallway we went for breakfast and were ushered into the main restaurant, however when we asked for additional plates on our table were told by the same person that our table was occupied - there were no vacant tables in the room - after having complained we were asked to move to the Indian Restuarant and have our breakfast in there - the room was not completely set up for breakfast so we had to ask for the correct cutlery etc.
We then went to reception to speak to the manager as after less than 12 hours in the hotel we were not happy with the service, the lobby manager was "busy" and asked us to wait during this time he was not too busy to answer the phone! He then asked me what the problem was without looking at me and proceeded to answer the phone whilst talking to me which I thought was very rude! I asked for his manager to come and see us in our room.
Whilst the room manager was keen to move us to another room he did not want to hear my story - sometimes when a customer is un-happy you need to listen to them even if you have a solution!
We finally moved rooms, our new room had a great beach view, however the soft furnishings were very dated and the bathroom had not been maintained very well, our bath "moved" and had cracks in it, the shower curtain was yellow. Not a recently refurbished 5 star hotel I am afraid.
On a positive note the food in the Indian Resturant was very good even though the service was slow - it was New Years Eve, however a good hotel should be able to cater to their guests requests at any time of year.
I will not recommend this hotel to any of my friends or family.

Room Tip: Don't stay here
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sea Princess

Address: Juhu Tara Road-Juhu Beach | Santacruz | Santacruz (West), Mumbai (Bombay) 400049, India
Location: India > Maharashtra > Mumbai (Bombay) > Juhu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Mumbai (Bombay)
#32 Spa Hotel in Mumbai (Bombay)
#34 Family Hotel in Mumbai (Bombay)
#38 Luxury Hotel in Mumbai (Bombay)
#62 Business Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Sea Princess 4*
Number of rooms: 116
Official Description (provided by the hotel):
Hotel Sea Princess is located along the Juhu Beach. Popular shopping malls and the Bandra-Kurla business district are in close proximity. The Hotel offers tastefully designed accommodation. The 24 hours coffee shop and the restaurant serve Indian, Continental and Oriental Cuisine. An outdoor swimming pool over looking the Arabian Sea.We have Suara Spa which offers various Spa Treatments.Business centre, high speed internet and Foreign Exchange facilities available. ... more   less 
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Also Known As:
Hiltongardeninn

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