We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent business hotel” 5 of 5 stars
Review of Grand Hyatt Mumbai

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Grand Hyatt Mumbai to your Saves list
Grand Hyatt Mumbai
5.0 of 5 Hotel   |   Off Western Express Highway | Santacruz (East), Mumbai (Bombay) 400055, India   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Double Your Points
Ranked #23 of 396 Hotels in Mumbai (Bombay)
Certificate of Excellence 2014
Singapore
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Excellent business hotel”
5 of 5 stars Reviewed May 8, 2014

I stayed at the Grand Hyatt Mumbai for a business trip and attended a conference. The property is very well managed, rooms are very clean and are well serviced. My room was quite far from the elevators so please do request a room nearer to the elevators which is recommended so that you spend less time walking through the long corridors. The breakfast buffet was elaborate and provided a good bread/bakery corner, fruits yogurt, cold cuts, cheeses, salmon and a large range of warm dishes. The conference was excellent, foods and drink services were great and you could clearly see that the service staff were enjoying their work. I highly recommend this hotel for a business trip when you visit Mumbai. Side note: The new international airport in Mumbai is absolutely stunning and must be one of the nicest airports in the world due to it's exquisite architecture and design, which clearly reflects India's culture and crafts...

Room Tip: Choose a room nearby the elevators so that you don't spend a lot of time walking down the long c...
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, May 9, 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback. We are happy to know that you enjoyed your stay with us while attending your conference and liked our hotel, overall quality of accommodation we offer, your dining experience over breakfast at Fifty Five East, food and beverage services throughout the duration of the conference and the service extended by our associates around the hotel.

It gives us much joy in knowing that you recommend us to your friends and fellow associates as your preferred choice of stay during your business trips to the city.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,411 reviews from our community

Traveler rating
    729
    462
    130
    44
    46
See reviews for
131
134
147
936
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (288)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Mumbai
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 4, 2014

Traveling solo for work in Mumbai, I chose the Grand Hyatt for its proximity to BKC as well as the excellent spa. I chose the lady traveler option, which is a group of rooms catering to solo lady travelers. The room was like any other Grand Hyatt rooms - spacious with top end furniture and electronics. However, to make it a little more personalized, there was a bag of goodies as well as some rather fancy bathing salts and bathing products to make the experience more special. I absolutely loved the concept as they had taken care of everything that I would need. The staff was very courteous and service was impeccable, but this is understood. I have been visiting the Grand Hyatt for years, for lunch or brunch or to even just use the spa even when I am not staying there and it has never disappointed me.

The spa and the recreation center is the best one that I have been to and one that I frequently visit. The spa services are extremely relaxing and relieve all the tension. The breakfast of course was fabulous and the spread was lovely.

The only sore point was that the building is getting a little old and on the outer facade - the paint was peeling off at some places. The management should really do something about that, maybe a renovation is due.

But overall, I continue being in love with this place for its food, ambiance, service and the spa. And with these new innovative packages that the management keeps coming up with, it definitely is a must visit for anyone and everyone. Even if you live in Mumbai, you should spend a night here and indulge yourself.

Room Tip: Choose the room facing the centre of the hotel with the fountains etc, on a higher floor. Solo lady...
See more room tips
  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, May 5, 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback and for choosing to stay with us. We are really happy to know that you enjoyed your stay with us and liked the convenient location of our hotel from Bandra-Kurla complex, overall quality of accommodation we offer; with our exclusive Woman’s Experience touches for our single lady travellers, service extended by our associates, your dining experience; especially over breakfast at Fifty Five East and your experience at Club Oasis – Fitness Centre and Spa.

After a distinguished presence on the hospitality front for the past 10 years, we are currently undergoing renovation around the hotel and are happy to tell you that we have completed the initial phase of renovation in and around the hotel. You may have also noticed that we have commenced renovation work on the façade of our hotel.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
54 reviews 54 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed May 1, 2014

2nd time at this hotel in Mumbai, very close to the internation and domestic terminals, hotel is of a very high standard, checkin was without fuss, and in my room in 5 mins, rooms are of a typcial Hyatt, spacious, functional, beds large, bathroom large, with a very deep bath...air conditioning works perfect, needed for the humid conditions that exist all day in Mumbai.
restaurants are excellent, there are so many to choose from. ....try the buffet selection restuartant, East is East, good selection of Indian, Western and Japanese food, Easter Sunday and i managed to have Roast Leg of Lamb...

there are so many hotels to choose from in Mumbai, but this is an excelllent choice if your in the area

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, May 2, 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback. We are happy to know that you enjoyed your stay with us and liked the close proximity of our hotel from the airports, hassle-free check-in procedures, overall quality of accommodation we offer and your dining experience at our award-winning restaurants; especially Fifty Five East.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya, Jawa Timur, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 1, 2014

We stayed with a group of 25 researchers at the hotel for two weeks. We had a lovely stay. Any question we had was solved by the hotel. For instance, they arranged Indian sim cards for us. Breakfast was delicious, housekeeping very tidy and neat and overall service very good. Really do recommend this hotel to anyone.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, May 2, 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback and for choosing to stay with us. We are delighted to hear that you truly enjoyed your stay with us and liked the service extended by our associates, dining options over breakfast and the housekeeping services that we provide. It’s great to know that you recommend us to your family, friends and fellow travellers.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai during your next visit to the city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 30, 2014 via mobile

I stayed at grand hyatt and was pleasantly surprised. The service is impeccable your every need is taken care of despite it being lakme fashion week and the hotel being fully booked you are still treated with importance

We dined at the Italian and it was fab

Breakfast was always a super experience

I love this hotel and will visit again

  • Stayed May 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, May 2, 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. We are really happy to know that you liked our hotel, the service extended by our associates and your dining experience at Celini and Fifty Five East; over breakfast. It gives us much joy in knowing that you shall be visiting us in the near future.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 30, 2014

Stayed at GH Mumbai multiple times over the last 5 years. It is my go-to address in Mumbai.

Consistent in its understated elegance and attention to detail. Recommend this hotel without reservation.

The breakfast spread at 55 East is outstanding, and so is the setup at the Grand Club.

Stayed April 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, May 2, 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback and patronage over the years. We are glad to hear that you enjoy your stays with us and like the dining experience over breakfast at Fifty Five East and overall quality of facilities that we offer at Grand Club. It’s great to know that you recommend us to your family, friends and fellow travellers.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mauritius
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 29, 2014

My wife and I stayed at Grand Hyatt (Santa Cruz) for one night on 19 April 2014 before proceeding onwards to The Lalit Mumbai for 3 nights.

I had pre-booked our stay at Grand Haytt a month in advance as I had a business meeting in Santa Cruz, so the location was very convenient for us.

We arrived at Grand Hyatt after traveling some 20 days in India (mostly Himachal Pradesh) and very much enjoyed our stay at Grand Hyatt. It was very refreshing, luxurious, modern, clean and neat. The room size (deluxe room) was not very big but adequate for a couple. The bed was one of the most comfortable beds in our wide ranging travel experience in India, that includes The Oberoi (Mumbai), Taj Mahal Palace (Mumbai), Taj Mansingh (Delhi), The Lalit (Mumbai) and Taj Conmera (Chennai).

We did not have dinner or breakfast at Grand Hyatt as we had already pre-arranged them elsewhere.

The hotel is ideally located for shopping as Bandra Hill Rd, Dadar and Linking Road are all within easy reach and autos are easily available just outside the hotel. My wife loved the location and went on a shopping spree from Grand Hyatt.

I had read a few horror stories on Tripadvisor about the so called hotel's mandatory deposit at check in but we did not encounter any such problems. When the receptionist asked me about my credit card for any incidental expenses (breakfast was not included in our package), I told her that we had already pre booked dinner elsewhere and we would be having breakfast at The Lalit (our next hotel). So she did not insist on the deposit. Very professional.

Overall, a very very good stay for us. We will definitely come back to this hotel in the future.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, April 30, 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback and for choosing to stay with us. It gives us much joy in knowing that you and your wife truly enjoyed your time with us and liked the overall look and feel of our hotel, its convenient location from the various entertainment and business hubs around the city and the service extended by our associates. We are delighted to know that you shall be staying with us in the near future during your visits to the city.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Grand Hyatt Mumbai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hyatt Mumbai

Address: Off Western Express Highway | Santacruz (East), Mumbai (Bombay) 400055, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Mumbai (Bombay)
#11 Family Hotel in Mumbai (Bombay)
#19 Romantic Hotel in Mumbai (Bombay)
#19 Business Hotel in Mumbai (Bombay)
#20 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Hyatt Mumbai 5*
Number of rooms: 547
Official Description (provided by the hotel):
Grand Hyatt Mumbai is located in the centre of Mumbai, India. More than a hotel, it is a multi-dimensional lifestyle complex located just 10 minutes from Mumbai’s domestic airport and 20 minutes from the international airport and in close proximity to Bandra-Kurla complex, Mumbai’s rapidly developing business district. The hotel features luxurious accommodation, contemporary serviced apartments, dining & entertainment options, spa, recreation & fitness facilities, conference & exhibition spaces & an international shopping plaza. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Agoda, Orbitz, Priceline and Hotels.com so you can book your Grand Hyatt Mumbai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Mumbai Hotel Mumbai (Bombay)
Grand Hyatt Hotel Mumbai
Mumbai Hyatt

Owners: What's your side of the story?

If you own or manage Grand Hyatt Mumbai, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.