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“Always Feel at home” 5 of 5 stars
Review of Grand Hyatt Mumbai

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Grand Hyatt Mumbai
5.0 of 5 Hotel   |   Off Western Express Highway | Santacruz (East), Mumbai (Bombay) 400055, India   |  
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Ranked #23 of 389 Hotels in Mumbai (Bombay)
Asia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Always Feel at home”
5 of 5 stars Reviewed September 18, 2013

My husband has regularly stayed in Grand Hyatt for a few days in a month during the past year.
This is my second visit with him and we have always felt at home on the club floor. We love the service and the staff there. They are always very professional, pleasant and friendly. I have the privilege to meet with two very fine young men from housekeeping both times. I am very impressed with the attitude and the attentiveness of Pratik during this stay. He has taken service to his heart and provide us with service beyond our expectation. I don't think it is happy co-incidence that we have encountered such consistent high quality service standard. We would like to congratulate and thank the Hotel for giving us a consistent comfortable stay here.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, September 19, 2013
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback. It gives us much joy in knowing that your truly feel at home during your stays with us.

We are very happy to know that you liked the service extended by our friendly staff and the consistency in authentic hospitality that we offer our guests. We shall certainly convey your kind feedback to our colleague Pratik.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,210 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
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Gurgaon, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 17, 2013

I stayed at this hotel for a night and it seems that Hotel became very arrogant in behaviour. I had organised an event for my company, so i had booked a banquet hall, a conference room in business centre and 2 rooms. Overall experience was really bad.

  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, September 18, 2013
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your feedback. We are extremely sorry to hear that you did not find your stay with us up to your expectation and sincerely regret any inconvenience that may have been caused to yourself. Please be rest assured you that this is not typical of the otherwise high standards we aim to achieve.

We will reach out to you shortly to obtain your detailed feedback and address your concern.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai during your next visit to the city so that we can regain your confidence in some way or the other.
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Bangalore
1 review
5 of 5 stars Reviewed September 16, 2013

A real value for money. The hotel was a real good bargain for the price paid. Everything was as described, and far better than expected. Would prefer to use Cleartrip again. It was a pleasure. Most recommended.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, September 17, 2013
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy to know that you truly enjoyed your stay with us.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
225 reviews 225 reviews
65 hotel reviews
Reviews in 54 cities Reviews in 54 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed September 14, 2013

Nice room design. Best to get the room facing the inner court yard. Better view compared to the other side's view.

Good bed, and a very nice restroom.

What impresses me is the staff. Always trying their level best to please the guests.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, September 17, 2013
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are glad to hear that you liked the overall quality of accommodation we offer and the service extended by our friendly staff.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cocoa Beach, Florida
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 14, 2013

I love the Grand Hyatt Mumbai. I always look forward to layovers here for a couple reasons. I'll keep it short:
Great Staff - Very helpful, personal, polite and attentive to all your needs,
Ultra modern hotel - Lobby is like an art gallery.
Beautiful Rooms - Comfortable, quiet, clean and relaxing.
Room Service - Great food, extensive menu. Real hamburgers, steaks and fish.
China House Bar - Nice club, enjoy a beer or a drink without leaving the comfort of the hotel.
Breakfast buffet - Two words: Eggs Benedict. Best in India!
10 mins from the airport.
Well worth it!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, September 17, 2013
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback. We are happy to know that you had a great time during your stay with us and enjoyed the close proximity of our hotel from the airport, overall quality of accommodation, the lobby, service extended by our friendly staff, room service, evenings at China House Lounge and the breakfast at Fifty Five East.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bhopal, India
1 review
5 of 5 stars Reviewed September 10, 2013

we actually got delayed in checking out time but we sincearly thanx the staff for cooperating with us at the time when we needed them and the main thing is they didn't even charged us fr that
THANX ALOT GUYS.............

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, September 11, 2013
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. We are happy to know that you enjoyed your stay with us and liked the services extended by our staff.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2013

I was traveling to Mumbai for work and in the suepr busy city, I loved coming back to my hotel room. It was extremely comfortable, clean and big. Only managed to have breakfast at the hotel which was absolutely lovely! Highly recommended for all kinds of travelers.

Room Tip: The higher the floor, the better the view. Ask for one closer to the elevators, though.
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, September 11, 2013
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. We are happy to know that you enjoyed your stay with us and liked the overall quality of accommodation and breakfast at Fifty Five East restaurant.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Mumbai

Address: Off Western Express Highway | Santacruz (East), Mumbai (Bombay) 400055, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Mumbai (Bombay)
#13 Romantic Hotel in Mumbai (Bombay)
#16 Family Hotel in Mumbai (Bombay)
#18 Spa Hotel in Mumbai (Bombay)
#19 Business Hotel in Mumbai (Bombay)
#20 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Mumbai 5*
Number of rooms: 547
Official Description (provided by the hotel):
Grand Hyatt Mumbai is located in the centre of Mumbai, India. More than a hotel, it is a multi-dimensional lifestyle complex located just 10 minutes from Mumbai’s domestic airport and 20 minutes from the international airport and in close proximity to Bandra-Kurla complex, Mumbai’s rapidly developing business district. The hotel features luxurious accommodation, contemporary serviced apartments, dining & entertainment options, spa, recreation & fitness facilities, conference & exhibition spaces & an international shopping plaza. ... more   less 
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Also Known As:
Grand Hyatt Mumbai Hotel Mumbai (Bombay)
Grand Hyatt Hotel Mumbai
Mumbai Hyatt

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