First off my husband and i stayed here for 4 nights on a business come leisure trip.. at check in we asked the lady checking us in a few questions about their loyalty card , she had very limited knowledge on the same and spoke to us as if we were wrong for even asking her about the details of how their loyalty card works..anyway that was the least of was yet to come..we then checked in , left our bags only to return late at night..when we turned on the tele the volume was stuck at 20 , (the tv was not audible , especially not star world the channel we were watching) anyway we spoke to someone at the front desk who told us it is hotel policy to have volume set at 20..really?? firstly if its hotel policy there should be some information in the room stating that the volume has been set at a particular level by the hotel, anyway on request someone came to our room and increased the volume from 20 - 25..at which point we requested for the volume to remain at 25 for the rest of our stay..the next morning we called room service at 11:05 to order some bf ..dosas to be specific , the person on the other side says that we serve dosas only until 11am and suggested us to order parathas..at which point i told him that it was just 5 mins past 11 and more over my husband is diabetic and cant have parathas for bf..well he refused to make an exception..i have not come across such insensitive treatment..
when we returned from our day of work the volume had gone back to 20, the telephones by our bed side had stopped working , the blinds were stuck and the rooms any which ways are quite run down and they probably have the worst shower area ..anyway when the next morning we informed the duty manager she was polite and said will have all problems fixed by the time we get back..and when we got back in the evening , alll the problems still persisted.. shocking..
the next morning the front office manager calls us and says he'd like to change our room at which point we said we weren't interested but just wanted all these issues sorted..however he upgraded us ,when we returned to our room all our stuff had been moved which he had informed us about but the horrific part was that all our dirty laundry which was in the laundry bag had been emptied on our clean clothes..and the tv volume was still at 20..and since this was a suite the tv was even farther away from the bed and made it almost impossible to hear.. by this point we were completely frustrated and asked to be connected to a higher authority , but this person at the front office refused to do so, he went as far as coming to our room unannounced , and spoke to us in a derogatory fashion , almost implying that if we wanted we could check out but he will not do anything about the tv volume..in todays day and age when there are sooo many hotels around and offering not only a great stay but also amazing service i wonder how long a hotel with old rooms and bad service can survive.. we could not meet or speak with the GM even until the time we left and the manager who addressed our grievance felt that it was enough that we had been upgraded..shocking and frustrating experience at the grand hyatt mumbai..would not advise anyone to stay here..
- Also Known As:
- Grand Hyatt Mumbai Hotel Mumbai (Bombay)
- Grand Hyatt Mumbai Hotel
- Grand Hyatt Hotel Mumbai
- Hyatt Mumbai
- Mumbai Hyatt
- Official Description (provided by the hotel):
- Grand Hyatt Mumbai is located in the centre of Mumbai, India. More than a hotel, it is a multi-dimensional lifestyle complex located just 10 minutes from Mumbai’s domestic airport and 20 minutes from the international airport and in close proximity to Bandra-Kurla complex, Mumbai’s rapidly developing business district. The hotel features luxurious accommodation, contemporary serviced apartments, dining & entertainment options, spa, recreation & fitness facilities, conference & exhibition spaces & an international shopping plaza. ... more less
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