We booked for here three nights at the end of April prior to a cruise from Bombay to Athens , we relied on descriptions of near beach, true but awful beach for thousands of locals only. facinating to watch but not sit on, in reality no beach
The hotel a few years ago was run by indian Catholics with many long serving staff, many still remain and their levels of service are wonderful, the hotel then changed to Hindu , it would appear this was a bad move, as the new owners do not have servive high on their list, or s it appeared to my wife and myself
Reception at check in was surley and unhelpful, when I asked for help to repair my wifes broken shoe, tried again folowing morning middle aged lady really did not care could not help
Bed room needed refurbishing, bath had rust showing through, water stains in room where water had been coming down wall, air conditioning far too cold, central system room control faulty
BUT FOOD EXCELLENT, the breakfast was very good had some poached eggs cooked perfectly, good aray of indian food, we ate in the evening in the speciality chines resterant and the food was excellent, and so so good and not overpriced
Last time in india I stayed at the Taj group and next time will go there again admittedly a little more expensive but worth it
request a room that has been refurbished recently
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Warm greetings from Ramada Plaza Palm Grove Mumbai!
Thank you for your feedback. We are concerned to hear that you were inconvenienced by the service delivered to you. Your comments have been highlighted to the concerned departments.
We once again deeply regret the inconvenience caused and request you to treat this incident in isolation as we have taken swift action to ensure this does not happen again.
On a positive note, we thank you for giving credit to our idyllic location with the gorgeous views of the Arabian Sea and Food & Beverage.
We sincerely hope that you consider revisiting our beautiful property during your next visit to Mumbai and give us an opportunity to welcome you back.
Ramada Plaza Palm Grove.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.