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“Absolutely amazing” 5 of 5 stars
Review of The Orchid Mumbai

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The Orchid Mumbai
4.5 of 5 Hotel   |   70 C Nehru Road, Vile Parle East | Vile Parle East, Mumbai (Bombay) 400099, India   |  
Hotel amenities
Ranked #101 of 396 Hotels in Mumbai (Bombay)
Bangkok, Thailand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Absolutely amazing”
5 of 5 stars Reviewed July 1, 2013

I had a very memorable stay at the Orchid hotel, the staff are just superb, friendly, helpful, charming! I'd like to give a big thanks to the GM Mr Kotian and his team, especially Prakash who showed nothing less than thorough excellency in his role. Noel, Wesley and Abhijeet and Ria who were very helpful with all my airport transfers and travel arrangements. The restaurants are amazing, the coffee shop and the South Indian restaurant is one of the best I have dined at within India. The rooms in the club wing are very spacious and up to international standards, huge bathroom with a tub and shower, large immaculate corridors and an excellent spa. I'm looking forward to my next visit there very soon. I feel that indian Hotels are the most hospitable from my experience and The Orchid ranks at one of the top.

Room Tip: The club wing is the new wing and I would highly recommend it.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gupta_Rajesh, General Manager at The Orchid Mumbai, responded to this review, August 31, 2013
Dear Ms. Sangita,

We, at Orchid, have been appreciated for our friendly service on quite a few occasions by patrons ... but your effusive take on our hospitality...singling out more than a handful for special praise...simply takes the cake !!!

We are pleased to note that you liked the food we serve at the coffee shop and the Vindhyas - our specialty South Indian restaurant. We also have a wonderful rooftop barbeque restaurant called The Mostly Grills which has an eclectic mix of great food, service, music and a breath taking view of the airport runway. Its a must-visit on your next trip !

The team members were pleased as punch when I read out your review to them... they used to all be so enthusiastic to assist you because I assume that you had already won them over with your charming mannerisms.

I am glad that you stayed at the Club wing and gather that you liked it so much that you mentioned it as a room tip in your review. We have in fact spruced up our services and I am sure you would like it even better on your next visit.

You have stated that we would be your preferred choice of accommodation whenever you would visit Mumbai again... trust me.. we couldn't have asked for a better compliment !!!

Looking forward to meet you in person, when you visit us again..

Best Regards.

Rajesh Gupta.
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739 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
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Mumbai (Bombay), India
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed June 29, 2013

Excellent location , almost adjacent to domestic airport. Can be considered a good option for transit hotel. Very few things to look for or expect. Rooms were just ordinary . Some parts of corridor were smelly. Rooms don't get proper sunlight so one can feel slight dampness in rooms too. Food was excellent with variegated menu.

Room Tip: Opt for a room that gives u sunlight , or else u will feel suffocated
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gupta_Rajesh, General Manager at The Orchid Mumbai, responded to this review, August 31, 2013
Dear Mr. Kankaria,

Thank you for taking out time from your busy schedule to post a review for us.

The location has always earned us brownie points because its adjacent to the domestic airport making it a very convenient transit point as you rightly pointed out.

However, your comment about the dampness in the corridor and rooms is very concerning. We have ensured that the Housekeeping team stepped up a few notches and there is a very distinct difference post your review which is clearly evident. Also we have a club wing which we opened up replete with the state-of-the art facilities, bathroom features and seamless services. I am sure you would like the same and request you to stay at the Club wing room on your next visit.

We have a museum in the premises, dedicated to the mothers of the world, a fitness center, steam / sauna facilities, spa / salon, swimming pool... and also a decent compilation of board games and dvd's on call. I request you to avail the same on your next visit.

The dining options range from continental to indian...to grilled barbeque fusion to typical south indian delicacies...we have also added jain food to the already decent vegetarian options. All our guests, just like you, have appreciated the same.

Looking forward to meet you in person, on your next visit...

Best Regards.

Rajesh Gupta.
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Bangalore, Karnataka, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2013

Excellent location , 5mts walk from the Domestic Airport. I addition they have round the clock airport pick up & drop . Well appointed rooms with all amenities. There is an aroma in the room which is extremely refreshing. Tariff is moderate and is real value for money compared to other hotels of similar standards. Food is excellent no matter what cusine you choose. Two things are out of place . First is the TV in the rooms , still having sets which are more than 10 years old and secondly laundry charges are too exorbitant.

Room Tip: Any room is good.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gupta_Rajesh, General Manager at The Orchid Mumbai, responded to this review, September 2, 2013
Dear Anjan,

I really appreciate your taking time out to post such a wonderful review for us !!

Though you have waxed eloquent over most of our coveted features ( location, complimentary shuttle services, well appointed rooms / amenities, variety of fabulous food ) what takes the cake is that you have termed our product as VFM ( value for money ). We couldn't have asked for a better appreciation !!

With regards to the TV's which you have mentioned, they were the imported interactive TV which we had in some of the rooms, which by the time you visit us next would have definitely been phased out. We have also started the new club floor with exclusive facilities which I am sure would be to your liking... do appraise me of your next visit and I shall personally have a Club room booked for you. The laundry prices are consistent with other 5 star hotels in the city but as you found it a bit steep, I shall also arrange for a special discount for you as well.

Looking forward to meet you on your next visit...

Best Regards.

Rajesh Gupta.
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Chennai India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 24, 2013

Located very near to the airport very convenient location. However view outside windows is not good due to lot of slums nearby. Breakfast excellent, staff very courteous. Takes a bit of more time in check-in. New extension (wing) is not as cosy as well furnished as the old one. Lobby, though small, has good ambience
I stay very frequently on business trips. stays are generally for two days

Room Tip: rooms in the old wing
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gupta_Rajesh, General Manager at The Orchid Mumbai, responded to this review, September 2, 2013
Dear Mr. Jitendra,

As i perused through your review, I realized that you are a very straight-speak gentleman who doesn't mince words in calling a spade a spade !!

The location, courteous staff and excellent spread for breakfast has always won us rave reviews. However, your concern over the new wing rooms not being cosy and furnished as per your liking has been shared with our Executive Housekeeper, Ms. Sampada Karve. I am sure you shall notice a discerning difference on your next visit.

The Front Office team has been trained incessantly to ensure a more enjoyable check-in experience and we shall strive to ensure that the check-in is indeed speedy.. as per your liking.

Looking forward to meet you in person on your next 2 day visit.

Best Regards.

Rajesh Gupta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, England
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 14, 2013 via mobile

I came to this hotel on business, working with a major client. The hotel is right next to the domestic airport, but about 30 mins by taxi from the international airport. It is down a very scruffy lane, but the hotel entrance is quite pleasant. The Orchid is quite old fashioned, quite brown and a bit damp smelling. The room I had was a nice size and was clean. Service is quite slow but then that is India. The biggest issue if you are using this hotel for business is the appalling wifi. I was unable to use Skype or download or play video. Other local hotels provide services upto 500 times faster so it is not an Indian issue.

Stayed June 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gupta_Rajesh, General Manager at The Orchid Mumbai, responded to this review, June 23, 2014
Dear Guest,

We, the team at ‘The Orchid Mumbai’ would like to thank you for sharing your feedback with us!

We do enjoy a strategic location as we are in close proximity with the domestic & international airport. Also connectivity to the Western Express Highway which makes it convenient to move around the city for guests staying with us.

Apologize for the experience you had with us. We would request you to treat this as an isolated experience and not a reflection of our usual standards.

Your feedback has been shared with the team. We assure you will note a difference on your next visit.

Please share your contact details with us as our team would like to get in touch with you. We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.

Warm Regards,
The Orchid Mumbai – “Friendly. Eco-Friendly”
Asia’s First Certified Ecotel Hotel
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pune
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 27, 2013

Travelled to Mumbai on a business visit and stayed at Orchid recently. The property is well maintained, spacious - which apparently one may not think in a small creepy lane. But once you get in , it is indeed big within lobby and rooms too. I was upgraded to higher category room voluntarily by the reservation executive at the time of checkin. Room was very spacious, neatly done.

Service at all levels is superb.

Interiors within the room are ok, with an exception the long running wall where TV is placed looks unoccupied for large portion. Some aesthetic painting or showpiece or something else probably could make it look exotic. TV sets also look bit dated with broad frames (plasma style). Not a big issue with this point though.

Breakfast spread was also quite good. All in all good place with an proximity to airport.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gupta_Rajesh, General Manager at The Orchid Mumbai, responded to this review, June 23, 2014
Dear Guest,

We, the team at ‘The Orchid Mumbai’ would like to thank you for sharing your feedback with us!

We Appreciate your review on our hotel rooms & food.

The Orchid – Ecotel Hotel has always been second home to business travelers. We strive to make our guests stay as comfortable as possible so that they don’t feel they are away from home. This is the one of the reasons why patrons keep coming back to us!

Please share your contact details with us as our team would like to get in touch with you. We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.

Warm Regards,
The Orchid Mumbai – “Friendly. Eco-Friendly”
Asia’s First Certified Ecotel Hotel
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Jaipur, Rajasthan, India
1 review
5 of 5 stars Reviewed May 25, 2013

superb services by the hotel... it ws really impressing...it made my trip more happening nd remmbring too :) would like to visit again and wil recommend it to my collueges as wel...
The main reason was the proximity to the airport. Other than that i found the staff to be quite courteous and helpful. We all go with expectations to a five star hotel.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gupta_Rajesh, General Manager at The Orchid Mumbai, responded to this review, June 23, 2014
Dear Guest,

We, the team at ‘The Orchid Mumbai’ would like to thank you for sharing your feedback with us!

It is heart-warming to know that you loved your stay with us and the staff as well.

Your kind words have been shared with our team. It is feedback like yours which motivates us and brings a smile on our face when we serve our guests.

Thank you for recommending our hotel to other guests!

Please share your contact details with us as our team would like to get in touch with you. We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.

Warm Regards,
The Orchid Mumbai – “Friendly. Eco-Friendly”
Asia’s First Certified Ecotel Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Orchid Mumbai

Address: 70 C Nehru Road, Vile Parle East | Vile Parle East, Mumbai (Bombay) 400099, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#52 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Orchid Mumbai 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Orchid - An Ecotel Hotel in Mumbai is Asia's first certified eco-friendly five-star hotel. This 372- room hotel is strategically located adjacent to the domestic airport making it a convenient place for the business traveler to stay.The Orchid Hotel Mumbai presently offers the most unique luxury experience in the city that encompasses well appointed environment friendly rooms and suites which are stylishly designed, each boasting of lavishly adorned décor, luxurious ambience and modern services. All the guest rooms are fully air conditioned and replete with contemporary elements, Wi-Fi internet access, attached bath, telephone and television. The hotel also features a variety of lifestyle activities like an exclusive club floor with a private lounge, The Club Privé room, relaxing outdoor Pool, well-appointed business center, conference rooms and state-of-the art banquets. It has five specialty restaurants and outlets namely South of Vindhyas (represents a unique culinary concepts from South India), Mostly Grills (International fusion Open-air barbeque restaurant on the roof top), The Boulevard, (a 24 hours coffee shop located on the first floor serves delicious Indian, Continental and Asian cuisine), Merlin’s (Bar with Karaoke & a Bulgarian Band called Sparkles) and The Gourmet Shop (For cakes, snacks & sandwiches) that seemingly fit the business travelers needs. The 84 international awards reiterate the efforts of The Orchid of being a pioneer amongst environment friendly hotels.Our clientele form the who's who of the discerning international corporate. We, just like our discerning clientele believe in sustainable development and have created an experience where:"Deluxe need not disturb, Comfort need not compromise and Enjoyment need not be insensitive." ... more   less 
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Also Known As:
Orchid Mumbai Hotel Mumbai (Bombay)
Orchid Hotel Mumbai
The Orchid Hotel Mumbai
Orchid Hotels Mumbai

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