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“Experience of stay at the hotel” 4 of 5 stars
Review of The Orchid Mumbai

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The Orchid Mumbai
4.5 of 5 Hotel   |   70 C Nehru Road, Vile Parle East | Vile Parle East, Mumbai (Bombay) 400099, India   |  
Hotel amenities
Ranked #101 of 396 Hotels in Mumbai (Bombay)
Pune, India
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Experience of stay at the hotel”
4 of 5 stars Reviewed February 16, 2013

Very good hotel five star with focus on Eco-friendly objectives, which are visible on almost every thing and every where in the hotel. I stayed in this hotel many times earlier and the ambience is maintained well.

Room Tip: Very good locsation for air travellers in or out from Mumbai, since located very near to domestic ai...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Orchid Mumbai, responded to this review, February 19, 2013
Dear Guest,

We, at The Orchid thank you for sparing your valuable time and effort for the feedback.

We appreciate your positive feedback about our facilities and the environmental policies and practices of our hotel.

Kindly drop us a mail the next time you plan a visit to The Orchid. We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.


Warm regards,
The Orchid Hotel, Mumbai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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739 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
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Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 11, 2013

clean, eco-friendly experience. But it doesn't feel like a 5 STAR. Very average food. The classy or smart experience was completely missing in the staff. I guess the hotel staffs need complete training. Or the management should be more responsible and proactive in servicing their customers as they are towards environment!

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Orchid Mumbai, responded to this review, February 19, 2013
Dear Guest,

We, at The Orchid thank you for sparing your valuable time and effort for the feedback.

We appreciate your positive feedback about the environmental policies and practices of our hotel.

We truly appreciate your feedback and will take your feedback in the right spirit to improve our services at The Orchid Hotel, Mumbai. We hope to meet and exceed your expectations with our impeccable service.

Kindly drop us a mail the next time you plan a visit to The Orchid. We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.

Warm regards,
The Orchid Hotel, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 7, 2013

I stayed here in November 2012 for a night. It was a rush visit to Mumbai. Even though I have stayed here before, I always feel that the rooms are overpriced and could be better value.

However, the dining options are good here and the food served in the south indian coastal restaurant is fantastic. The breakfast buffet was sumptuous.

The hotel had upgraded some rooms and I was lucky to be given one in the refurbished section. Overall it was a clean room and well layed out.

The staff was courteous and polite. A perfect business hotel with good dining options but only wish it were more value for money.

Room Tip: The rooms in the new wing are cleaner and modern.
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Orchid Mumbai, responded to this review, February 8, 2013
Dear Guest,

We, at The Orchid thank you for sparing your valuable time and effort for the feedback.

We appreciate your positive feedback about our accommodation facilities, especially the cleanliness of the rooms and the service of our staff.

We are very pleased to know that you appreciate the dining options at The Orchid, especially, the quality of food at South of Vindhyas. Your appreciation has been shared with the team as well.

We also hope that you do visit our other restaurants on your next visit.

Kindly drop us a mail the next time you plan a visit to The Orchid. We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.

Warm regards,


Office of the General Manager
The Orchid Hotel, Mumbai
gmsec@orchidhotel.com
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Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 5, 2013

...come to this hotel. You will find lots of guest looking for the exit, the restaurant, the bar, the breakfast room and most of all for their room. The architects must have been crazy. SIgns are misunderstandable, all doors look the same. You end up searching anyone who knows the way, soon make friends with others looking also for it and their it is: The social spirit of this hotel.

Once you find your room the Wifi doesn't work because they gave you a wrong access code and it takes 45 minutes to find someone who can give you the correct one.
While waiting you try to watch TV but it doesn't work.

When all is set and done it is time for dinner and you start searching again. ANd there it is: The Vindhayas - excellent food, dedicated staff, good music.

Having found your way back to your room and fallen asleep, you wake up by hearing your neighbour throwing up into his toilet. The aircon ducting will enable you listen to all rooms related to it. No wonder the TV doesn't work - the sound is even better.

Breakfast is a complete chaos: Too few tables for too many guests, the buffet looks massacred for quite too long, Staff is running around - probably looking for the coffee.

If the restaurant hadn't been that excellent I would have given 2, but the amusement grades it up.;-)

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Orchid Mumbai, responded to this review, February 8, 2013
Dear Guest,

We, at The Orchid thank you for sparing your valuable time and effort for the feedback.

We appreciate your positive feedback about our South Indian specialty restaurant – South of Vindhyas. Your appreciation has been shared with the team as well.

We regret that your stay was met with inconvenience with respect to the Television and Wi-Fi services.

We truly appreciate your feedback and will take your feedback in the right spirit to improve our services at The Orchid Hotel, Mumbai. We hope to meet and exceed your expectations with our impeccable service.

Kindly drop us a mail the next time you plan a visit to The Orchid.

We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.


Warm regards,


Office of the General Manager
The Orchid Hotel,Mumbai
gmsec@orchidhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 25, 2013

We booked our room in advance with pickup but vehicle came for pickup after 20-25minutes waiting outside airport.Room was reasonably good & clean but we can't compare at par with other nearby five star hotel as hotel are claiming.Entrance area is very very ordinary,coffee shop staff are little beat less professional.Less value of money.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Orchid Mumbai, responded to this review, January 28, 2013
Dear Guest,

We, at The Orchid thank you for sparing your valuable time and effort for the feedback.

We appreciate your feedback about the cleanliness of the rooms. Your appreciation has been shared with the team as well.

We regret that your stay was met with inconvenience during check in. We have taken up the issue with the Front Office Department regarding your feedback about the delay in the arrival of the airport transfer vehicle and shall ensure quicker services in the future.

Kindly drop us a mail the next time you plan a visit to The Orchid. We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.

Warm regards,


Office of the General Manager
The Orchid Hotel, Mumbai
gmsec@orchidhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 23, 2013

I am on a official trip to Mumbai & currently staying in this hotel (as on 23rd Jan, 13) for last 3 days. The hotel guys claim it to be 5 star but I feel that it's better to go & stay in some new 3* with better service rather than this.

My experience:
1) The receptionist for check-in took 20 min even to recognize that somebody is waiting for check-in. I waited for 30 min after whole day work just to check-in.
2) The room provided is couple of floor up but facing the restaurant which they call as coffee shop, and you can hear cutlery noise & lift beeps in your room day in & day out for free of charge.
3) The rooms are too old with old furniture, old carpet, curtains etc with too dull lights. I was amazed to see 21 inch TV of some local company (GHanz) in the room. The top of the TV was full of dust & there were some old news paper on top of TV trolley.
4) Firstly the food is way too bad & you need to pay a hefty amount for it. And the wrong billing looks like a normal issue in this hotel as I saw this issue raised by somebody else too in some review. In buffet, I had to literally shout for someone to atleast give me a menu card. For in-room dining, they took 45 min for delivering a extra chapati in the room. The service is way too bad. Also, you can't even order pizza from outside as its against the hotel policy. WTF!!!
5) The washrooms even don't even have a single knob mixer. The washroom ambiance gives a feel of 18th century.

Overall, it's one of the worst stay I have in a star rated hotel till date, I am sure that this will be my last stay in this hotel.

Room Tip: Don't take this hotel in first place. Even then, if you have already made up your mind to waste...
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  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Orchid Mumbai, responded to this review, January 28, 2013
Dear Guest,

We, at The Orchid thank you for sparing your valuable time and effort for the feedback.

We regret that your stay was met with inconvenience during check in. We have taken up the issue with the Front Office Department regarding your feedback about the delay in the check in formalities and shall ensure quicker check in and check out formalities in the future.

Your feedback regarding the noise in the restaurant and the quality of the food has been shared with the Food & Beverage Department. We regret that the quality of the food was not upto your expectation. We aim to provide the best service to our guests and hope that we meet and exceed your expectation the next time you stay with us.

Request you to not let this experience deter you from visiting us in the future.

We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.


Warm regards,


Office of the General Manager
The Orchid Hotel,Mumbai
gmsec@orchidhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed January 22, 2013

1) Check in process took very long time
I had to wait for a long time to check in. The receptionists were too busy answering phone calls answering complaint from guests, also they were grumpy with no smile. Multiple of Indigo Airway attendants cut in, even I have been waiting before hand, and there was no traffic control. Worst check in experience at 5 star hotel

2) Noisy room
If you have a room facing restaurant with lower floor, you should forget about early morning sleep. It will be too noisy. Also, there are much noise coming from the restaurant in the evening.
I also did not like the live music on Friday night, which I was forced to listen. I have to ask hotel to stop music at 10:00 pm because I wanted to have a quiet night after long working day, but they did not stop music for another hour. I had to fight over this for a while also.

3) poor facility
Hotel room has old bed. too soft, sank in the middle.
old carpet and so on. The room did not give me good impression of cleanliness, and such.

4)Wrong billing
They were going to charge me 2500 rupee more than originally agreed. They try to correct it, but it took more than 20 minutes to correct. There was no body who could change the bill amount at the time of checkout.
very inefficient, and unpleasant

I admit that some of the staffs were nice, but many were not even nice. If I spent another 1000 rupee, I can stay much better hotel.
I would rate this hotel 2 1/2 star hotel.
I will never go back to this hotel again.


.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Orchid Mumbai, responded to this review, January 28, 2013
Dear Guest,

We, at The Orchid express our gratitude for your valuable feedback.

It is indeed a matter of concern for us that your stay was met with inconvenience.

We have spoken to the Front Office Department regarding the service of our reception staff with respect to the delay in the check in formalities and billing errors and shall ensure that such incidents are not repeated in the future.

Request you to not let this experience deter you from visiting us in the future.

Kindly drop us a mail the next time you plan a visit to The Orchid. We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.


Warm regards,


Office of the General Manager
The Orchid Hotel,Mumbai
gmsec@orchidhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Orchid Mumbai

Address: 70 C Nehru Road, Vile Parle East | Vile Parle East, Mumbai (Bombay) 400099, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#52 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Orchid Mumbai 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Orchid - An Ecotel Hotel in Mumbai is Asia's first certified eco-friendly five-star hotel. This 372- room hotel is strategically located adjacent to the domestic airport making it a convenient place for the business traveler to stay.The Orchid Hotel Mumbai presently offers the most unique luxury experience in the city that encompasses well appointed environment friendly rooms and suites which are stylishly designed, each boasting of lavishly adorned décor, luxurious ambience and modern services. All the guest rooms are fully air conditioned and replete with contemporary elements, Wi-Fi internet access, attached bath, telephone and television. The hotel also features a variety of lifestyle activities like an exclusive club floor with a private lounge, The Club Privé room, relaxing outdoor Pool, well-appointed business center, conference rooms and state-of-the art banquets. It has five specialty restaurants and outlets namely South of Vindhyas (represents a unique culinary concepts from South India), Mostly Grills (International fusion Open-air barbeque restaurant on the roof top), The Boulevard, (a 24 hours coffee shop located on the first floor serves delicious Indian, Continental and Asian cuisine), Merlin’s (Bar with Karaoke & a Bulgarian Band called Sparkles) and The Gourmet Shop (For cakes, snacks & sandwiches) that seemingly fit the business travelers needs. The 84 international awards reiterate the efforts of The Orchid of being a pioneer amongst environment friendly hotels.Our clientele form the who's who of the discerning international corporate. We, just like our discerning clientele believe in sustainable development and have created an experience where:"Deluxe need not disturb, Comfort need not compromise and Enjoyment need not be insensitive." ... more   less 
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Also Known As:
Orchid Mumbai Hotel Mumbai (Bombay)
Orchid Hotel Mumbai
The Orchid Hotel Mumbai
Orchid Hotels Mumbai

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