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“Nice enough but spotty dining, and far from center.” 3 of 5 stars
Review of The Orchid Mumbai

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The Orchid Mumbai
4.5 of 5 Hotel   |   70 C Nehru Road, Vile Parle East | Vile Parle East, Mumbai (Bombay) 400099, India (Vile Parle East)   |  
Hotel amenities
Ranked #80 of 364 hotels in Mumbai (Bombay)
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
“Nice enough but spotty dining, and far from center.”
3 of 5 stars Reviewed October 12, 2012 via mobile

This "eco-friendly" hotel is nice inside with nice enough rooms and a beautiful main dining room overlooking the foyer. The biggest problem is the distance from downtown - not a prob if you just need a place to stay on your way to another city since it is near the domestic airport. But it is a real trek to the sights of Bombay. Another negative is the mediocre quality of the food - in particular, stay away from the restaurant on the rooftop. A major positive - the staff are generally very warm and kind (not all) and if you have any travel needs ask for Pradeep at the travel desk! He performed several miracles for us.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Orchid Mumbai, responded to this review, October 15, 2012
Dear Guest,

Thank you for sparing your valuable time and effort for the feedback.

We, at The Orchid Hotel, Mumbai appreciate your positive feedback about our rooms and the service of our staff. Your appreciation has been shared with the team as well.

We regret that your stay was met with inconvenience. We have spoken to the Food & Beverage Department regarding your feedback about the quality of food during the course of your stay and shall rectify the problem as soon as possible.

Kindly drop us a mail the next time you plan a visit to The Orchid. We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.

Warm regards,


Office of the General Manager
The Orchid Hotel,Mumbai
gmsec@orchidhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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English first
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 5, 2012 via mobile

I Stay on business here many times. It's comfortable and the food has never been a problem to me and to be honest - although not what I call a true five star hotel - it is certainly one of the better hotels in Mumbai - I still would recommend it on business if you are staying in the area

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Orchid Mumbai, responded to this review, October 8, 2012
Dear Guest

We, at The Orchid thank you for sparing your valuable time and effort for the feedback.

We appreciate your positive feedback about our location and the quality of the food. Your appreciation has been shared with the team as well.

Kindly drop us a mail the next time you plan a visit to The Orchid. We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.

Warm regards,


Office of the General Manager
The Orchid Hotel, Mumbai
gmsec@orchidhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 29, 2012

Stayed here for a night on 28th Sept. 2012. Since we are members of the Orchid Gold program, we were entitled to a night's stay and we decided to go for it. Our room was in the new wing (room no. 630) We found the room quite big and the view was excellent. We had the view of the old runway. The view made the room seem even bigger. It was a delight to have such a view, it's quite a rarity in Mumbai...
The Service was good. The staff was helpful and smiling. The food was great too. The breakfast spread was HUGE and well-organised.
The proximity of the hotel to the domestic airport is its plus point as well as minus point. Its a plus point for people who want to stay just a night or have work in the suburbs. Its a minus point for tourists as its quite far from South Mumbai, which has all the sight-seeing.
Anyways, for us it was a very nice break from our routine...we enjoyed it quite a lot!

Room Tip: Ask for rooms in the new wing...
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Orchid Mumbai, responded to this review, October 4, 2012
Dear Guest,

We, at The Orchid thank you for sparing your valuable time and effort for the feedback.

We appreciate your positive feedback about our location and the rooms. We also thank you for appreciating the service of our staff and the quality of the food. Your appreciation has been shared with the team as well.

Kindly drop us a mail the next time you plan a visit to The Orchid. We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.

Warm regards,


Office of the General Manager
The Orchid Hotel, Mumbai
gmsec@orchidhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jodhpur, India
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 21, 2012

This is one of those hotels that if there is nothing else available (and you are stuck) it is good for a night if you are on your way in or out of mumbai. It definately is not 5 star, barely makes 3. Food is terrible, terrace is not bad atmosphere for a drink in the evening. Rooms are ok, comfortable enough. Not my favourite choice! Close to the airport is the only good feature.

  • Stayed January 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Orchid Mumbai, responded to this review, October 4, 2012
Dear Guest,

We, at The Orchid Hotel, Mumbai thank you for sparing your valuable time and effort for the feedback.

We regret that your stay was met with inconvenience. We have spoken to the Food & Beverage Department regarding your feedback about the quality of food during the course of your stay and shall rectify the problem as soon as possible.

Kindly drop us a mail the next time you plan a visit to The Orchid. We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.

Warm regards,


Office of the General Manager
The Orchid Hotel, Mumbai
gmsec@orchidhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 20, 2012

it was just a so-so hotel.. Although it'a decent but doesn't go weel with the tag of 5-star.. staff were not supported.. room were just ok like any other medium hotels in mumbai.. there was no proper lighting in the gallery.. room service was pathetic.. even i have complained about the washroom which claims to be cleaned before issuing the room but it was just pathetic.. USED soaps & shampoo were kept in the washroom... food was just Ok. Dining area on the top floor was again a pathetic place to have drink and dinner.
This hotel is not good / recommended in compare to their tarrif.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Orchid Mumbai, responded to this review, October 4, 2012
Dear Guest,

We, at The Orchid Hotel, Mumbai thank you for sparing your valuable time and effort for the feedback.

We regret that your stay was met with inconvenience. With regard to the cleanliness in the room, we have spoken to the Housekeeping Department and have conveyed your problem to the concerned person.

We have spoken to the Food & Beverage Department regarding your feedback about the quality of food and service of the staff during the course of your stay and shall rectify the problem as soon as possible.

Request you to not let this experience deter you from visiting us in the future.

Kindly drop us a mail the next time you plan a visit to The Orchid. We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.


Warm regards,


Office of the General Manager
The Orchid Hotel,Mumbai
gmsec@orchidhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad
Top Contributor
144 reviews 144 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 16, 2012

Had checked into Orchid being a little cautious, having seen some reviews earlier of not so good experiences from other guests. I had booked a day stay (0800-1800 hrs) for Rs. 4500 plus taxes. My flight arrived early at 5 am and the complimentary pickup arranged by the hotel got me to the hotel at 5.15 am. The front office was quite gracious to give me a room earlier than the scheduled day stay time of check-in.
The room was good, no issues and complaints at all. Had breakfast at the Boulevard, a just enough spread, but was quite sumptuous.
Had a call from Guest Relations around 1430 hrs about my check out time and the lady Lubna said it would be half charge extra. Had to explain her that I am on a day stay and my check out would be at 1800 hrs. She said she would check and revert which she didn't though.
Checkout was smooth, no hassles and was dropped at the airport.
Would sure recommend especially if u are on a day stay in Mumbai. The hotel is right beside the domestic airport and about 10 minutes away from the international airport.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Orchid Mumbai, responded to this review, September 17, 2012
Dear Guest,
We, at The Orchid thank you for sparing your valuable time and effort for the feedback.
We appreciate your positive feedback about our location, rooms and the quality of food. Your appreciation has been shared with the team as well.

We regret that your stay was met with inconvenience. We have taken up the issue with the concerned departments regarding your feedback about the service of the staff and shall ensure that such incidents are not repeated in the future.

Kindly drop us a mail the next time you plan a visit to The Orchid. We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.

Warm regards,

Office of the General Manager
The Orchid Hotel, Mumbai
gmsec@orchidhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 13, 2012

Well located for the airport is about its best feature.

It advertises free internet, but at a glacial speed, I would rather pay for a better connection. It took me 20 minutes one morning to get online.

The room was clean but fittings very tired and I had to share it with mosquito's.

Cafe area service as slow as the inetrnet speed, the staff prefer hiding from customers.

Fodd though is very good, avoid their coffee, disgusting brown stuff.

Room Tip: Ask for one that is not a 5 minute walk from recepetion
See more room tips
  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Orchid Mumbai, responded to this review, September 17, 2012
Dear Guest,

We, at The Orchid thank you for sparing your valuable time and effort for the feedback.
We appreciate your positive feedback about our rooms and the quality of food. Your appreciation has been shared with the team as well.

We regret that your stay was met with inconvenience. We have taken up the issue with the concerned departments regarding your feedback about the service of the staff, the internet speed and the problem of mosquitoes in the room and shall ensure that such incidents are not repeated in the future.

Kindly drop us a mail the next time you plan a visit to The Orchid. We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.

Warm regards,

Office of the General Manager
The Orchid Hotel, Mumbai
gmsec@orchidhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Orchid Mumbai

Address: 70 C Nehru Road, Vile Parle East | Vile Parle East, Mumbai (Bombay) 400099, India
Location: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#39 Luxury Hotel in Mumbai (Bombay)
#60 Business Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Orchid Mumbai 4.5*
Official Description (provided by the hotel):
The Orchid - An Ecotel Hotel in Mumbai is Asia's first certified eco-friendly five-star hotel. This 372- room hotel is strategically located adjacent to the domestic airport making it a convenient place for the business traveler to stay.The Orchid Hotel Mumbai presently offers the most unique luxury experience in the city that encompasses well appointed environment friendly rooms and suites which are stylishly designed, each boasting of lavishly adorned décor, luxurious ambience and modern services. All the guest rooms are fully air conditioned and replete with contemporary elements, Wi-Fi internet access, attached bath, telephone and television. The hotel also features a variety of lifestyle activities like an exclusive club floor with a private lounge, The Club Privé room, relaxing outdoor Pool, well-appointed business center, conference rooms and state-of-the art banquets. It has five specialty restaurants and outlets namely South of Vindhyas (represents a unique culinary concepts from South India), Mostly Grills (International fusion Open-air barbeque restaurant on the roof top), The Boulevard, (a 24 hours coffee shop located on the first floor serves delicious Indian, Continental and Asian cuisine), Merlin’s (Bar with Karaoke & a Bulgarian Band called Sparkles) and The Gourmet Shop (For cakes, snacks & sandwiches) that seemingly fit the business travelers needs. The 84 international awards reiterate the efforts of The Orchid of being a pioneer amongst environment friendly hotels.Our clientele form the who's who of the discerning international corporate. We, just like our discerning clientele believe in sustainable development and have created an experience where:"Deluxe need not disturb, Comfort need not compromise and Enjoyment need not be insensitive." ... more   less 
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Also Known As:
Orchid Mumbai Hotel Mumbai (Bombay)
Orchid Hotel Mumbai
Orchid Hotels Mumbai
The Orchid Hotel Mumbai

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