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“Excellent ahotel, very good service good value although would have liked breakfasrt included,” 1 of 5 stars
Review of The Taj Mahal Palace

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The Taj Mahal Palace
5.0 of 5 Hotel   |   15/17 NF Road, Amrut Keslav Naik Marg | Near Apollo Bunder, Mumbai (Bombay) 400001, India   |  
Hotel amenities
Ranked #2 of 396 Hotels in Mumbai (Bombay)
Certificate of Excellence 2014
New York, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Excellent ahotel, very good service good value although would have liked breakfasrt included,”
1 of 5 stars Reviewed February 15, 2010

Very good hotel- stayed before 12 years ago, despite terror attack in Nov.2008, excellent attiitde, excellent security.

Food and drinka are a bit over priced- otherwise we loved the hotel!

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (928)
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sydney
Top Contributor
146 reviews 146 reviews
94 hotel reviews
Reviews in 99 cities Reviews in 99 cities
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed February 12, 2010

Great location close to the tourist sights (I guess its a tourist site itsefl), and even a couple of funky designer clothes shops etc... instead of your usual handcrafts! Rooms are basic 5star rooms, nothing more, service is generally first rate. Restaurants are mixed - Souk on the top was very good, the Indian downstairs was average, and the coffee shop was terribe. A lot of tourists in and out of the lobby and the cafe/coffee shop which might explain staff attitudes and inability to take orders or correct them.

Overall recommended as its an icon of India, but expensive for what it is. A must is to check out the self-indulgent video history of the hotel. Even shows Ghandi inside it, almost implying he approved of the expense!

  • Stayed December 2009, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Lancaster, United Kingdom
Top Contributor
51 reviews 51 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 10, 2010

I stayed for 3 nights in January 2010. Having booked a room in the Palace wing I was disappointed to find this was unavailable due to delayed re-opening after the renovation work. To compensate, the hotel had upgraded me to a club suite in the Tower wing – a very reasonable solution in my opinion. Unfortunately it was also noisy as the main music/dance stage for the culture festival was directly below. To be fair this was not the hotel’s fault (and I did have a great view to compensate) but with massive amplifiers the sound was pretty invasive. One more irritation to mention: there's the common but inexcusable rip-off surcharge to access wirlesss internet. Aside from these gripes, everything about the Taj was superlative. The location is unbeatable – it has fabulous views and the most convenient tourist location for exploring Mumbai. The service is impeccable. Staff at every level are extremely professional but don't give the impression of being well-trained automata. Service is friendly, personalized (they know your name) and attentive (every need was either anticipated or met promptly) without being too intrusive. The tower suite probably lacks the character of the heritage rooms but oozes luxury – spacious rooms with spectacular views of the Arabian Sea and Gateway of India, ultra-comfortable bed, classy bathroom with great shower, etc. I ate in the breakfast room and had dinner in two of the restaurants (Indian and French style). All were pretty good, but best of all was an indulgent afternoon tea in the Ocean Breeze room. My benchmark is the Imperial in Delhi (up to now my favourite hotel in India) and I would say the Mumbai Taj Mahal is its equal. It is undeniably expensive but it does deliver a top-class experience.

  • Stayed January 2010, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington DC
Top Contributor
75 reviews 75 reviews
67 hotel reviews
Reviews in 54 cities Reviews in 54 cities
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed February 8, 2010

My first return to the hotel after last year's attack.

The room still looks a bit tired and not up to the latest standards. I understand management is busy upgrading those rooms that were more heavily affected by the attacks. My room still had an old-style TV and I don't like the bathtub without real shower.

The plus (as often with Taj properties) is their staff. Attentive, smiling and thinking. Housekeeping showed the usual Taj-like attentiveness. My shoes found themselves in a shoe bag, cables were nice rolled up (I don't even do this so nicely myself!) and all clothes very neatly folded away.

Security is very tight; your taxi cannot enter the hotel anymore. No major inconvience as the attendant will lead you to taxis waiting nearby. Even by foot, you can only access the hotel entrance from one side.

Transit from the airport has also improved due to the bridge; wonderful not having to spend so much time in the car anymore.

  • Stayed January 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stockholm, Sweden
Top Contributor
86 reviews 86 reviews
81 hotel reviews
Reviews in 62 cities Reviews in 62 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed January 30, 2010

The Taj is just perfect, in every respect. Particularly the bookstore (why do not all hotels have good bookstores?), the spa, and the yoga classes. And the small little things they do for you, such as putting a yoga mat and a yoga deck in my room. It is just unforgettable!

  • Stayed January 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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baroda
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed January 28, 2010

i stay at new building at taj old building is under construction..so its enjoying its too good corydor. its so specious room @its good ac room for those who have comfor peple........its too good..
its nice........taller than the man ..bigest thank to ratan tata....to build up hotel...again

  • Liked — its too good
  • Stayed May 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Mumbai in India
2 reviews
5 of 5 stars Reviewed January 24, 2010

i found the hotel a paradise . It was a perfect experience for me and my family.

  • Liked — The clenliness , its staff and its location
  • Disliked — noyhing special
  • Stayed January 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Additional Information about The Taj Mahal Palace

Address: 15/17 NF Road, Amrut Keslav Naik Marg | Near Apollo Bunder, Mumbai (Bombay) 400001, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Mumbai (Bombay)
#2 Luxury Hotel in Mumbai (Bombay)
#2 Business Hotel in Mumbai (Bombay)
#2 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Taj Mahal Palace 5*
Number of rooms: 560
Official Description (provided by the hotel):
The history of Mumbai and The Taj Mahal Palace are dramatically intertwined. The hotel is Mumbai’s first harbour landmark (built 21 years before the Gateway of India) and the site of the first licensed bar in the city. For more than a century, the Taj has played an intrinsic part in the life of the city, hosting Maharajas, dignitaries and eminent personalities from across the globe. Today it is a Leading Hotel of the World and favourite destination for discerning business travellers. A treasure-trove of invaluable memorabilia, there is a story to tell behind every pillar, a landmark deal in every boardroom, and a storied celebration under every awning. Come be a part of the legend.Overlooking the Gateway of India with a panoramic view of the bay, every one of the 560 rooms including 44 suites are the perfect blend of rich history and modern convenience. ... more   less 
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Also Known As:
Taj Mahal Palace Hotel Mumbai (Bombay)
Hotel Taj Mahal Palace
Taj Hotels
The Taj Mahal Palace Hotel
Taj Palace Hotel
The Taj Mahal Hotel
The Taj Hotel

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