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“TMP” 5 of 5 stars
Review of The Taj Mahal Palace

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The Taj Mahal Palace
5.0 of 5 Hotel   |   Apollo Bunder, Mumbai (Bombay) 400001, India   |  
Hotel amenities
Ranked #2 of 364 hotels in Mumbai (Bombay)
mumbai
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“TMP”
5 of 5 stars Reviewed December 15, 2009

The Taj hospitality is legendary and they live up to it. The hotel now has almost become a symbol of the Indian resilient spirit. The grandeur of the entire furnishings is extremely impressive. The food is quite good though more than slightly pricey but then value for money was never a criteria!. The rooms are good and spacious even if the windows seems small. Overall a good experience.

  • Stayed December 2009, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (652)
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Dallas, Texas
Top Contributor
58 reviews 58 reviews
58 hotel reviews
Reviews in 48 cities Reviews in 48 cities
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed December 10, 2009

When planning my trip to Mumbai, I couldn't imagine not staying at a property with such a storied past and such a tragic recent history. In general, I loved the hotel but there are a few things to think through, most of which other reviewers have noted:

The Positives:
The hotel is an icon of Asia and just being there imparts a special feeling.
The pool is superb and transports you to a more genteel time in our world.
The restaurants are truly excellent and offer a wide range of great cuisine.
The service is virtually faultless and people want you to have a great experience.

Things to Think Through:
Some tower rooms are renovated and some are not.
The unrenovated rooms are tired and below usual Leading Hotels of the World standard.
Renovation of the palace can create noise quite late into the night.
Overall noise suppression is barely adequate, especially for light sleepers.

In reading lots of reviews of Taj properties and having stayed in several, I agree with the general thread of reviews, in that Taj truly excels in food and beverage and in customer service, but they aren't particularly innovators in room quality or in frequency of refurbishment, which is, at least in my mind, what makes them merely a really good chain rather than one that is world-class. They have mastered the hard part, and a few more dollars tossed at the rooms could remedy the easy part.

  • Stayed November 2009, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ahmedabad
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 9, 2009

i go to this hotel in feb-08..
environment of this hotel is good...
all staff and manager good supporting & ready to help any time....
they give very quike service...to the room...
for my experience...this good one......for business and family stay...

  • Liked — cleanliness
  • Disliked — business service
  • Stayed February 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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London, England
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed December 8, 2009

We spent an overnight here on the last day of our Indian tour and to take in a day's sightseeing in Mumbai. Perhaps we had been over spoiled by our other Taj experiences, but although the ambience of the Hotel's public spaces and restaurants are fantastic, the Tower rooms - which are the only ones open at the moment- are distinctly ordinary. The first room we were shown ( a so-called deluxe on the 16th floor) had a really outdated bathroom and there were bits of food on the carpet from previous occupiers, After seeing another room and rejecting it, we were given an identical room but with an updated bathroom on the 18th floor. This room had no handle on the balcony door. After a number of phone calls a man arrived and handed us a handle which we were supposed to attach ourselves! we did receive an apologetic bunch of flowers - not that useful for a one night stay.

On the positive side, - staff were generally very attentive - the atmosphere of the pool area and the superlative Indian restaurant were lovely and the hotel does provide a classic , timeless oasis of calm and sophistication. Just would be so much better once the palace rooms re-open

  • Stayed December 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mumbai
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 7, 2009

It is truly the best hotel in Mumbai. Superbly furnished. BEst sea view and facing the Gateway of India. CLose to most tourist spots. Great food and outstanding service. No complaints

  • Stayed June 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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London
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 4, 2009

Well i really enjoyed my stay here, the view over the Gateway of India is also amazing, the rooms, beds, facilities are all up to standard. with great television/reception channels for when you just want to relax. However the main problem was that there was sometime too much noise outside the rooms and the beds felt damp, this we found out was because of building which had take place recently.

  • Liked — the facilities available
  • Disliked — the building noise
  • Stayed December 2007, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Mumbai
Senior Contributor
49 reviews 49 reviews
42 hotel reviews
Reviews in 28 cities Reviews in 28 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 4, 2009

It was my birthday and my husband had booked a weekend in Taj. It was one fabulous break. The hotel is awesome. The moment u step into it u feel u r privileged few. The staff is exceptionally polite and helpful and also well informed about the Hotel's history. Part of the hotel was closed to the public due to the 26/11 tragedy. We dined @ the Souk. The Hotel's Mediterranean Restaurant. The cuisine was new to us yet the dishes were quite delectable. We were seated at a corner table with full view of The Gateway of India and city lights of Mumbai. The table was specially decorated with flowers since it was my bday. Dinner ended with a very yummy cake from the restaurant's own bakery .

  • Liked — The view
  • Disliked — traffic around the location
  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Additional Information about The Taj Mahal Palace

Address: Apollo Bunder, Mumbai (Bombay) 400001, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Mumbai (Bombay)
#2 Family Hotel in Mumbai (Bombay)
#2 Spa Hotel in Mumbai (Bombay)
#2 Luxury Hotel in Mumbai (Bombay)
#3 Business Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Taj Mahal Palace 5*
Official Description (provided by the hotel):
The history of Mumbai and The Taj Mahal Palace are dramatically intertwined. The hotel is Mumbai’s first harbour landmark (built 21 years before the Gateway of India) and the site of the first licensed bar in the city. For more than a century, the Taj has played an intrinsic part in the life of the city, hosting Maharajas, dignitaries and eminent personalities from across the globe. Today it is a Leading Hotel of the World and favourite destination for discerning business travellers. A treasure-trove of invaluable memorabilia, there is a story to tell behind every pillar, a landmark deal in every boardroom, and a storied celebration under every awning. Come be a part of the legend.Overlooking the Gateway of India with a panoramic view of the bay, every one of the 560 rooms including 44 suites are the perfect blend of rich history and modern convenience. ... more   less 
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Also Known As:
Taj Mahal Palace Hotel Mumbai (Bombay)
Hotel Taj Mahal Palace
Taj Hotels
Taj Palace Hotel
The Taj Mahal Palace Hotel
The Taj Mahal Hotel
The Taj Hotel

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