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“Awesome upgrade in divine hotel” 5 of 5 stars
Review of The Taj Mahal Palace

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The Taj Mahal Palace
5.0 of 5 Hotel   |   15/17 NF Road, Amrut Keslav Naik Marg | Near Apollo Bunder, Mumbai (Bombay) 400001, India   |  
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Ranked #2 of 389 Hotels in Mumbai (Bombay)
London, United Kingdom
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Awesome upgrade in divine hotel”
5 of 5 stars Reviewed yesterday NEW

I was thrilled to unexpectedly end up in a room in the Palace.

Wonderful room, delightful staff, fabulous staircase and dome. I loved every second I stayed there and miss it already!

Beautiful large swimming pool, and a wide range of places to eat at eye-watering prices....but you get what you pay for, so I treated myself.

Breakfast in the sea lounge was a delight with a view of the Gate of India every morning.

Stayed December 2014, traveled solo
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2,508 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (762)
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Indore, India
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

The thought was itself exciting to spend two nights in Taj Palace- heritage building and the most prestigious hotel of India. Reception and Indian welcome was excellent but it took more time to allot room. Room service was also slow. Hotel did not provide dental kit, shaving kit and whenever we called for any services, it was slow. But staff was all smiling and very courteous. Sauna and steam bath rooms were of less size whereas there was no sauna bath for ladies. The weighing machines at Gym and sauna rooms were not operating. Breakfast at ground floor was superb but it was miserable at first floor on sea side. Space was less and queue was long, staff was not able to handle properly. So we could not have breakfast on first floor.
Overall stay was very good, comfortable sleep and we would love to stay here again and again.

Room Tip: take a room facing sea
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  • Stayed December 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

We live in Mumbai itself. However, for our anniversary, my wife decided to suprise me with a stay at the Taj Mahal Palace - Palace Wing. The booking process apparently was very helpful. Once we arrived there, they had our room ready and also another option (club room), in case we wanted a higher floor. We opted for the one they had ready. It was beautifully decorated with balloons and flowers all over. The room itself is quite spacious and undoubtedly luxurious. The bathroom is in lovely white marble with a separate bath and shower. The view from the room opens to the Gateway and the Sea - with little boats bobbing on them. We decided to dine at the hotel itself. Highly recommend the Sea Lounge for breakfast and high tea. Also, dinner at Souk was wonderful. Overall, a day made really special by the Taj.

P.S. The property is smaller than I expected - but then again there is only that much space in downtown Mumbai :)

Room Tip: The lower floor rooms have a balcony or an alcove which stretches out and has a nice sit down - reco...
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

When we decided to visit Mumbai as part of our journey across India The Taj Mahal hotel was already at the forefront of our mind of where we wanted to stay. Aside from the guest is god philosophy (which admittedly is very refreshing) the hotel offers an array of history and a true feeling of the Indian heritage. I would recommend fitting in time to take the complementary hotel tour.

Room Tip: The hotel is split into two sections, The old Taj and the New Taj. Although accessed from the some r...
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  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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Hamburg, Germany
1 review
5 of 5 stars Reviewed 3 days ago NEW

We spent two nights amazed at the quality of this place . Location was good and the hotel itself was excellent. Great room and very accommodating staff. We will stay there again. Truly magnificent....

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The ultimate in understated luxury and elegance. After a two hour ride from the airport the moment you enter the the hotel you are welcomed like a special guest and made to feel special throughout.
Satish the concierge is mine of useful information. Viren D'sa the Taj tour guide was very entertaining and gave a master class in the history of Taj and India, he is a star in the making. The Golden Dragon Chinese restaurant is a must visit, be careful the portions are big. The other Taj restaurants are equally great. We stayed for for 5 days and had a great stay. As always all the staff were very attentive. Ultimate service.

Room Tip: Sea facing Views are best.
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmhgm, General Manager at The Taj Mahal Palace, responded to this review, 3 days ago
Dear Guest,


Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team.

Thanks ever so much for SHARING your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel certainly deserves its reputation as one of the best hotels in the world. We were treated like royalty, nothing was too much trouble. The hotel is an oasis of calm and a wonderful escape from the chaos that is Mumbai. every member of staff was wonderful as were all the facilities too. I can't wait to return.

Stayed December 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmhgm, General Manager at The Taj Mahal Palace, responded to this review, 3 days ago
Dear Guest,


Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team.

Thanks ever so much for SHARING your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Taj Mahal Palace

Address: 15/17 NF Road, Amrut Keslav Naik Marg | Near Apollo Bunder, Mumbai (Bombay) 400001, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Mumbai (Bombay)
#2 Business Hotel in Mumbai (Bombay)
#2 Romantic Hotel in Mumbai (Bombay)
#2 Luxury Hotel in Mumbai (Bombay)
#2 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Taj Mahal Palace 5*
Number of rooms: 560
Official Description (provided by the hotel):
The history of Mumbai and The Taj Mahal Palace are dramatically intertwined. The hotel is Mumbai’s first harbour landmark (built 21 years before the Gateway of India) and the site of the first licensed bar in the city. For more than a century, the Taj has played an intrinsic part in the life of the city, hosting Maharajas, dignitaries and eminent personalities from across the globe. Today it is a Leading Hotel of the World and favourite destination for discerning business travellers. A treasure-trove of invaluable memorabilia, there is a story to tell behind every pillar, a landmark deal in every boardroom, and a storied celebration under every awning. Come be a part of the legend.Overlooking the Gateway of India with a panoramic view of the bay, every one of the 560 rooms including 44 suites are the perfect blend of rich history and modern convenience. ... more   less 
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Also Known As:
Taj Mahal Palace Hotel Mumbai (Bombay)
Hotel Taj Mahal Palace
Taj Hotels
The Taj Mahal Palace Hotel
Taj Palace Hotel
The Taj Mahal Hotel
The Taj Hotel

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