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“The Jewel in the Crown of Taj Hotels” 5 of 5 stars
Review of The Taj Mahal Palace

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The Taj Mahal Palace
5.0 of 5 Hotel   |   15/17 NF Road, Amrut Keslav Naik Marg | Near Apollo Bunder, Mumbai (Bombay) 400001, India   |  
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Ranked #2 of 389 Hotels in Mumbai (Bombay)
London, United Kingdom
Top Contributor
62 reviews 62 reviews
37 hotel reviews
Reviews in 31 cities Reviews in 31 cities
87 helpful votes 87 helpful votes
“The Jewel in the Crown of Taj Hotels”
5 of 5 stars Reviewed March 14, 2014

I stayed here twice during my latest trip to India. I had a Palace Room on both occasions and used the Club Room facilities. Beautiful hotel, with history and style. In my opinion this is the very best hotel I have ever stayed in India, and I have been to quite a few different palaces in various areas.

I gave the travel desk a difficult problem, and they were more than up to the job and solved the issue in a timely manner. The Concierge service was also enormously helpful and efficient.

I recommend this hotel without reservation.

Room Tip: Palace rooms are superb.
See more room tips
  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, March 15, 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.


I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.


It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do even better in future.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.



Kind regards,


Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,524 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (766)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Chennai
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 14, 2014

I initially booked a room through my corporate booking portal in Taj President and when I checked into the Hotel, I've been upgraded to the Taj Mahal Palace as I think the rooms are full or they wanted to do it for few customers based on some logic. But the way its been done has to be commended. Initially when I entered the hotel, I had an injury in my finger and it was bleeding. I think something cut my finger when I was getting out of the Taxi Cab which I didn't realise. The front office staff (I forgot to note down the names) were quick enough to address it and gave me some band-aids for temporary relief. I was really impressed. Added to it a staff personally accompanied me in a car from this hotel to the upgraded hotel and was there till the check in formalities were complete. I was stunned at the importance shown to a customer. Really a wonderful experience as a customer and its evident in the faces of their staff. Keep up the good work.

Room Tip: Rooms facing India gate / sea will be a good one.
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, March 15, 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.


I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.


It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do even better in future.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.



Kind regards,


Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dewsbury, United Kingdom
1 review
5 of 5 stars Reviewed March 13, 2014

I stayed here for seven nights with my family, my room was huge.the service sas outstanding, staff extremely polite.concierge were so helpful and assisted me with the best locations for shopping.
The lobby has a wonderful ambience and beautiful decor. The pool area is fantastic. A truly amazing experience.... Unforgettable.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, March 15, 2014
Dear Guest,



Greetings from The Taj Mahal Palace, Mumbai.



I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.



It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.



Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do even better in future.



Thanks ever so much for sharing your feedback.



We greatly value your patronage and look forward to welcoming you back to The Taj soon.





Kind regards,





Gaurav Pokhariyal

General Manager

The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 13, 2014

Taj Mahal Palace is such an iconic landmark thanks to its proximity to Gateway of India and the historical context. I have stayed here a few times in the palace rooms. Everything about this place is so carefully put together, from the infrastructure to the service, that no hotel can match it. It is without a doubt my favourite hotel to work from in India.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, March 17, 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
104 reviews 104 reviews
46 hotel reviews
Reviews in 59 cities Reviews in 59 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed March 13, 2014 via mobile

We booked for two nights in a sea view Palace room, but were upgraded to a 'club' room on the 5th floor. This gave us access to the lounge on the ground floor which offered plenty of treats and indulgences including afternoon high tea, cocktail hour and at 21.30 'cognac and chocolates'! The room had a stunning view across to the Gateway of India and was as well appointed as you would expect. As it was my birthday they had decked out the room with balloons, petals, a Happy Birthday pillow and even a delicious birthday cake.

Service was exceptional wherever we went in the hotel. We ate in the main international restaurant and the Chinese Golden Dragon. We had breakfast in the sea room which overlooks the Gateway and the following day on the terrace outside near the pool. In all instances the service and food were excellent. We used the pool one afternoon and also on the morning before we had to leave for the airport. We were given chilled bottles of water at frequent intervals which was a nice touch.

In our 48 hours I even had time for a massage in the Jiva Spa. The combination of pre-massage steam room plus the massage itself really set me up for the rest of the day.

I guess we already came with high expectations but these were easily surpassed. The icing on the cake, though was the Heritage tour of the Palace wing, which happens every day at 5pm, starting at the Palace reception. We were escorted and entertained by Viren who is the hotel's aptly named Experience Manager. We had a really entertaining 90 minute tour of the building. Viren certainly knows his stuff and his enthusiasm for his topic was contagious! If you have the time I really would recommend that you take the tour.

We will certainly aim to return......

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, March 17, 2014
Dear Guest,



Greetings from The Taj Mahal Palace, Mumbai.



I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.



It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.



Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do even better in future.



Thanks ever so much for sharing your feedback.



We greatly value your patronage and look forward to welcoming you back to The Taj soon.





Kind regards,





Gaurav Pokhariyal

General Manager

The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Faridabad, India
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 13, 2014

At TAJ you can see the meaning of hospitality. They make you feel you are special or some VIP. You get an experience of lifetime memories at The TAJ. Excellent food quality and various cuisine options. One must stay in TAJ at least once in their lifetime

Room Tip: Sea facing rooms have excellent view. Avoid lower floor rooms with city view.
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, March 17, 2014
Dear Guest,



Greetings from The Taj Mahal Palace, Mumbai.



I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.



It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.



Kind regards,





Gaurav Pokhariyal

General Manager

The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watford, United Kingdom
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 12, 2014

Our room was opposite the Gateway to India. This was lit up at night so was very pretty to watch. The room itself was very nice and comfortable. The staff were very nice and helpful.
The pool restaurant was very good with excellent food. Although you are in a very noisy area the rooms were quiet. Would recommend this hotel for your stay in Mumbai.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, March 17, 2014
Dear Guest,



Greetings from The Taj Mahal Palace, Mumbai.



I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.



It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.



Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do even better in future.



Thanks ever so much for sharing your feedback.



We greatly value your patronage and look forward to welcoming you back to The Taj soon.





Kind regards,





Gaurav Pokhariyal

General Manager

The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Taj Mahal Palace

Address: 15/17 NF Road, Amrut Keslav Naik Marg | Near Apollo Bunder, Mumbai (Bombay) 400001, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Mumbai (Bombay)
#2 Business Hotel in Mumbai (Bombay)
#2 Luxury Hotel in Mumbai (Bombay)
#2 Spa Hotel in Mumbai (Bombay)
#2 Romantic Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Taj Mahal Palace 5*
Number of rooms: 560
Official Description (provided by the hotel):
The history of Mumbai and The Taj Mahal Palace are dramatically intertwined. The hotel is Mumbai’s first harbour landmark (built 21 years before the Gateway of India) and the site of the first licensed bar in the city. For more than a century, the Taj has played an intrinsic part in the life of the city, hosting Maharajas, dignitaries and eminent personalities from across the globe. Today it is a Leading Hotel of the World and favourite destination for discerning business travellers. A treasure-trove of invaluable memorabilia, there is a story to tell behind every pillar, a landmark deal in every boardroom, and a storied celebration under every awning. Come be a part of the legend.Overlooking the Gateway of India with a panoramic view of the bay, every one of the 560 rooms including 44 suites are the perfect blend of rich history and modern convenience. ... more   less 
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Also Known As:
Taj Mahal Palace Hotel Mumbai (Bombay)
Hotel Taj Mahal Palace
Taj Hotels
The Taj Mahal Palace Hotel
Taj Palace Hotel
The Taj Mahal Hotel
The Taj Hotel

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