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“Great Hotel and great service but more sun beds needed” 5 of 5 stars
Review of The Taj Mahal Palace

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The Taj Mahal Palace
5.0 of 5 Hotel   |   15/17 NF Road, Amrut Keslav Naik Marg | Near Apollo Bunder, Mumbai (Bombay) 400001, India   |  
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Ranked #2 of 389 Hotels in Mumbai (Bombay)
Exeter, United Kingdom
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
“Great Hotel and great service but more sun beds needed”
5 of 5 stars Reviewed October 31, 2011

Great hotel in so many ways. Good location, good sized rooms and fantastic service. We had to use the concierge on several occasions to ask for advice on shopping and tours and all the tips given worked out well. Room service was outstanding, particularly when my son was ill and the kitchen prepared him the locally accepted remedy for an upset stomach (which did seem to work!) There is a nice pool area which made you feel further away from the traffic and crowds than you actually were. The pool area definitely needs more sun beds though as we often struggled to get one, particularly in the afternoon.
My only real criticism of the hotel was the overpriced cost of having wi-fi in the bedroom (about £60 for a weeks stay) tho you could go to the business centre for a free 30minutes per day.
We found the extensive security at the hotel comforting.
If we were to return to Mumbai, I would definitely want to stay at the Taj

Room Tip: Ask for sea facing rooms to get great view of Gateway to India
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  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Weston, Florida
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 31, 2011

The hotel staff are extremely helpful and service oriented. I found the room costs and food costs to be expensive compared to other hotels of the same quality.

Room Tip: The rooms on the sea side have less noise. Rooms on higher floors are of better quality.
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  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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philadelphia
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 31, 2011

Without repeating all the superlatives already written, there is really nothing to add. Absolutely, by far, the best!!!

Room Tip: Stay at the palace wing if you can. Rooms are new, and have everything you can possible desire.
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  • Stayed October 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 28, 2011

The Taj is amazing, I have run out of words to describe how much we loved this place. The building is stunning and the Palace part is practically like walking in to Buckingham Palace, but even in one of the cheap rooms in the Tower, we had a stunning view of the Gateway of India and a lovely room. The service took my breath away. Absolutely everyone who works there was utterly charming and went so far above and beyond any expectations, even of a 5 star hotel. We were treated like royalty from beginning to end. It is a total oasis in the bustling city of Mumbai. The heritage tours of the hotel they do for new guests at 5pm are a must- totally fascintating. We can't wait to come back to the Taj.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Amman, Jordan
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 26, 2011

This has to be the best hotel we have ever stayed in. The service, food and professionalism of the staff was absolutely 10 star, never mind 5 star. The security at the hotel is excellent and made us feel safe.

Room Tip: Ask for a room with a view of India Gate, it is wonderful to watch the hustle and bustle of the crow...
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  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 25, 2011

I had taken my daughter and parents to mumbai and Goa to celebrate my parents 50th marriage anniversary in a grand way (july 2011); something that we would cherish . The hotel was very nice and comfortable , We stayed in the palace wing and sea facing - very very nice service and rooms .The problem we faced was in the night . friday , saturday and sunday - night we couldnot sleep at all . there was this wedding going on in the 1st floor the music was so loud - beyond imagination- the bed was shaking and the sound was deafening all 3 nights . told the night manager to request that music be lowered , she apologised but - nothing else was done; it was some millionare's marriage - they didnot want to upset them ; we felt bad - we paid a huge sum for our rooms - not that it was free but no sleep . could get to sleep around 5 in the morning only . so be careful . but everything else was fantastic

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ojai, California
Top Contributor
121 reviews 121 reviews
93 hotel reviews
Reviews in 89 cities Reviews in 89 cities
338 helpful votes 338 helpful votes
5 of 5 stars Reviewed October 24, 2011

I've been to 60+ countries and stayed at a lot of nice hotels and I would put the Taj at the very top of my list. Everything was perfect. I had reserved a fairly inexpensive room/breakfast package in the Tower wing. At check-in I was taken over to the Palace wing and upgraded to an upper floor Palace room with a view of the Gateway of India. The room was PERFECT. No other word for it. It was obviously newly renovated. Bathroom was amazing. Service was great. Bed and pillows were perfect.

I swear that every time I left the room even for a few minutes the room was straightened up. When I was leaving Anil my housekeeper saw me starting to bring my suitcase out of the room and he insisted on taking it downstairs himself. I will be highly tempted to splurge on the Palace wing next time I'm in Mumbai.

The breakfast at the Sea Lounge was great. Amazing service, excellent coffee, great omelets and fruit. I had dinner at the casual restaurant in the Tower wing my first night. The food was fine, but it was over $30 for a bowl of soup and a sandwich. It would have been expensive by New York standards. By Indian standards it was absolute robbery. So the other nights I dined out of the hotel. There are a lot of good restaurants within easy walking distance. I think my main courses outside of the hotel were closer to $5.

Internet was great. It wasn't free - it was about $18 for 24 hours - but it was very, very fast. Given my upgrade I'm not about to complain about the internet charge!

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Taj Mahal Palace

Address: 15/17 NF Road, Amrut Keslav Naik Marg | Near Apollo Bunder, Mumbai (Bombay) 400001, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Mumbai (Bombay)
#2 Romantic Hotel in Mumbai (Bombay)
#2 Spa Hotel in Mumbai (Bombay)
#2 Family Hotel in Mumbai (Bombay)
#2 Business Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Taj Mahal Palace 5*
Number of rooms: 560
Official Description (provided by the hotel):
The history of Mumbai and The Taj Mahal Palace are dramatically intertwined. The hotel is Mumbai’s first harbour landmark (built 21 years before the Gateway of India) and the site of the first licensed bar in the city. For more than a century, the Taj has played an intrinsic part in the life of the city, hosting Maharajas, dignitaries and eminent personalities from across the globe. Today it is a Leading Hotel of the World and favourite destination for discerning business travellers. A treasure-trove of invaluable memorabilia, there is a story to tell behind every pillar, a landmark deal in every boardroom, and a storied celebration under every awning. Come be a part of the legend.Overlooking the Gateway of India with a panoramic view of the bay, every one of the 560 rooms including 44 suites are the perfect blend of rich history and modern convenience. ... more   less 
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Also Known As:
Taj Mahal Palace Hotel Mumbai (Bombay)
Hotel Taj Mahal Palace
Taj Hotels
The Taj Mahal Palace Hotel
Taj Palace Hotel
The Taj Mahal Hotel
The Taj Hotel

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