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“A cosy 5*” 5 of 5 stars
Review of Hilton Mumbai International Airport

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Hilton Mumbai International Airport
5.0 of 5 Hotel   |   Sahar Airport Road | Andheri East, Mumbai (Bombay) 400099, India (Formerly Le Royal Meridien Mumbai)   |  
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Ranked #45 of 389 Hotels in Mumbai (Bombay)
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“A cosy 5*”
5 of 5 stars Reviewed July 16, 2014

We took a short trip to Mumbai and we stayed at this hotel.The location is excellent, just 5 minutes drive to International airport and 15 minutes drive to domestic airport.
Check in was quick and efficient.Thanks to pinky and sandhesh.
Room was clean and so was the toilet .We had a swimming pool view room which I guess is better rather than to see the busy street on the other side.
The breakfast restaurant was awesome as we managed to have both breakfast and dinner in the restaurant. The service team is well organised. Service can't be better. Happened to find out later during dinner that the team is led by young handsome gentleman named Ashok. Kudos to the Reataurant manager and the whole team.Excellent international food selection and tasty one .
I called up the reception to place a cake in my room for a surprise occasion while I was outside in the city,they just got it done in no time.
Over all we had an excellent trip even though the rain bothers a lot.
Definitely we will be back.

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HILTONMUMBAI, Assistant Front Office Manager at Hilton Mumbai International Airport, responded to this review, July 18, 2014
Dear Guest,

Greetings from Hilton Mumbai International Airport!

Thank you for choosing to stay at Hilton Mumbai International Airport and for sharing your feedback on TripAdvisor.

We are delighted to note that you had an enjoyable experience and that you were impressed by the ambience, the room, the view, the service and the staff at the hotel.

The team is our strength and they strive hard to delight our guests. I have personally shared your compliments with Ms. Pinky and Mr. Sandesh from Front Office and Mr.Ashok from F & B

Thank you once again for your encouraging review.

The team and I, look forward to welcoming you back to Hilton Mumbai International Airport.

Warm regards,
Imran Khan,
Assistant Front Office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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624 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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England
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 9, 2014

This used to be a great hotel and I have used it a few times over the years. It could not be more convenient for the International Terminal and it is still perfectly good but has lost its shine. The reception staff seem to be in need of more training and confidence compared to their counterparts in other local hotels. There is no dedicated concierge which causes problems if you need help with something that is any way out of the ordinary. Rooms are fine but on the last couple of occasions including very recently it was clear that they hadn't been checked properly. e.g. WiFi or TV not working.

For a quick visit this is ideal and the Pool area is very nice (much better than ITC over the road in my view). I do think however that for an International Airport hotel it all seems a bit vague and sleepy.

One final comment - the airport transfer is grossly over-priced - take a local AC Taxi on the Meter. The International Terminal is literally moments away.

Room Tip: Ask for a room overlooking the pool - they're bigger.
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HILTONMUMBAI, Assistant Front Office Manager at Hilton Mumbai International Airport, responded to this review, July 15, 2014
Dear Guest,

Greetings from Hilton Mumbai International Airport!

Thankyou for reviewing us on TripAdvisor. Please accept my sincere apologies for the inconvenience caused to you. We have noted your suggestions and have taken immediate action on the points you have made. We are certainly working towards the same.

I request you to be rest assured that you will see a change in your next visit. We look forward to welcoming you again.

Warm regards,
Imran Khan,
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
1 review
4 of 5 stars Reviewed July 7, 2014

Great place for business traveler on short trip with business in Northern Mumbai or for a young couple who would be spending significant amount of time outside the hotel. Not a leisure or luxury hangout. Not too many things that one can do inside the hotel but it is a great place for seeking refuge at the end of a tiring day. The rooms are sufficiently spacious, the bed is very comfortable and the broadband works fine. Storage space is limited but that is not a limitation for a short stay. The bathroom's clean and functional but the toiletries can definitely be upgraded in quality and quantity. There are no electrical sockets next to the bed for charging the phone/tab. The breakfast menu could do with intelligent changes as there are more lunch-time items on display than Indian/International breakfast varieties. The staff has an helping attitude and is competent but one could be made to wait for check-in / check-out during rush periods as there are only two desks. The Lobby could do with lighting enhancement to cheer the place up a bit.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HILTONMUMBAI, Assistant Front Office Manager at Hilton Mumbai International Airport, responded to this review, July 14, 2014
Dear Guest,

Greetings from Hilton Mumbai International Airport!

Thankyou for reviewing us on TripAdvisor. We have taken a note of your suggestions with regards to the breakfast menu, bathroom amenities, electricity points and speed of arrival and departure procedure and are working towards making it better.

As you rightly mentioned in the review, our hotel is an apt place for a business traveler with close proximity to the International and domestic airport and business districts of Bandra Kurla Complex and Andheri.

We are looking forward to serving you again at Hilton Mumbai International Airport!

Warm regards,
Imran khan,
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, India
1 review
5 of 5 stars Reviewed July 6, 2014

Hilton, Mumbai is an excellent location to stay in for business. Staff are very welcoming and helpful. Facilities are well maintained and excellently presented. Good choice of food for all meals. I definitely will return again.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HILTONMUMBAI, Assistant Front Office Manager at Hilton Mumbai International Airport, responded to this review, July 14, 2014
Dear Guest,

Greetings from Hilton Mumbai International Airport!

Thankyou for reviewing us on TripAdvisor. We are delighted with your review and it certainly brings in a lot of motivation to the entire team. We are glad that you like the food, facilities and our services.

We look forward to welcoming you again.

Warm Regards,
Imran khan,
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 3, 2014

Happened to stay in the Hotel last month & experienced theft of my watch. I left the watch in hotel late evening before going out. Unfortunately I did not find same on return. On asking hotel to check, a curt reply of item not found sent on mail. No sensitivity to even call back. Not sure how such a hotel survives with such callous attitude towards customers.

No value for money. One should stay at ITC or Hyatt hotels next door which offer much better service at similar prices. Strictly Avoid.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HILTONMUMBAI, Assistant Front Office Manager at Hilton Mumbai International Airport, responded to this review, July 5, 2014
Dear Guest,

Greetings from Hilton Mumbai international Airport!

Thankyou for reviewing us on TripAdvisor. On the onset, we understand your plight on losing a valuable. However, I would like to assure you that Hilton Mumbai International Airport stands on the values of trust, respect and care. Our team members are appointed only post their background check and as you must be aware the entire hotel premise is also under surveillance. I confidently state that there is no possibility of theft in the hotel. Infact, in the past we at Hilton Mumbai International Airport have dispatched various valuables the guests have left behind.

It remains our commitment to ensure that our guests have a comfortable stay and enjoy their stay with us.. and we certainly look forward to welcoming you back in the not so distant future.

Warm regards,
Imran Khan,
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cranford, United States
1 review
5 of 5 stars Reviewed July 2, 2014

I stayed at the Mumbai Airport Hilton and the rooms were clean, staff was friendly and helpful. I enjoeyed my stay there. The lobby and restaurants are very well maintai8ned and the food was excellent.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HILTONMUMBAI, Assistant Front Office Manager at Hilton Mumbai International Airport, responded to this review, July 3, 2014
Dear Guest,

Greetings from Hilton Mumbai International Airport!

Thank you for sparing your valuable time to review us on TripAdvisor.
We are happy to learn that you enjoyed your stay.

Your appreciation regarding the rooms, the restaurants, the location and especially the service provided by our team is very encouraging.

The team and I, look forward to welcoming you back to Hilton Mumbai International Airport!.

Warm regards,
Imran Khan,
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 1, 2014 via mobile

I dont want to complain but just want to share my reviews. The hotel is very compact. Food option is limited to only one good restaurant which is imperial china. The activities to do is restricted to limited options. The lowest class rooms are small but they have great toiletries brand which is very premium. Upgrade to junior suit is a big yes. Hope my review will help u decide.

  • Stayed July 2014
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HILTONMUMBAI, Assistant Front Office Manager at Hilton Mumbai International Airport, responded to this review, July 2, 2014
Dear Guest,

Greetings from Hilton Mumbai International Airport!

Thankyou for reviewing us on TripAdvisor! I am glad you like our services and food served at Imperial China, our epicurean Chinese restaurant. In addition to the same we also offer dining at The Brasserie, our cheerful and stylish 24 hour dining restaurant, offers a superlative culinary experience of authentic Indian and inventive international cuisines, Lounge Bar and Crystal lounge,.

we look forward to serving you again.

Warm regards,
Imran khan
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Mumbai International Airport

Address: Sahar Airport Road | Andheri East, Mumbai (Bombay) 400099, India (Formerly Le Royal Meridien Mumbai)
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Family Hotel in Mumbai (Bombay)
#33 Luxury Hotel in Mumbai (Bombay)
#37 Business Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Mumbai International Airport 5*
Number of rooms: 171
Official Description (provided by the hotel):
Located five minutes from the international terminal and 15 minutes from the domestic terminal, Hilton Mumbai International Airport is situated at one of the most convenient locations near Mumbai airport. Combining the style of a 19th century summer palace and aspects of a stately home with modern facilities and upscale amenities, Hilton Mumbai International Airport is the hotel of choice for business travelers. The hotel is situated near the prime business districts of Andheri, Bandra Kurla Complex, Powai and the Bombay Exhibition Center. Shopping, entertainment and dining at the Oberoi Mall-Goregaon, Phoenix market city are also nearby. This Mumbai hotel offers a premium destination for business meetings and events. Choose from 171 guest rooms and suites, as well as six flexible meeting spaces, including a ballroom and two grand halls. The hotel also offers a unique dining experience, contemporary spa and comprehensive fitness center. Each spacious guest room offers excellent amenities to meet the needs of all types of travelers. Upgrade to an Executive Room for private check-in and check-out, complimentary breakfast and evening cocktails in the private lounge. Savor delicious Indian and Chinese cuisine in the sumptuous Mumbai restaurants -The Brasserie and Imperial China. Relax by the tropical setting of the outdoor pool and sip drinks from the Garden Bar or enjoy live music next to an open fireplace at the Lounge Bar. ... more   less 
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Also Known As:
Hilton Mumbai International Airport Hotel Mumbai (Bombay)

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