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“Excellent Midnight Buffet” 4 of 5 stars
Review of Hilton Mumbai International Airport

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Hilton Mumbai International Airport
5.0 of 5 Hotel   |   Sahar Airport Road | Andheri East, Mumbai (Bombay) 400099, India (Formerly Le Royal Meridien Mumbai)   |  
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Ranked #34 of 364 hotels in Mumbai (Bombay)
New Delhi
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Excellent Midnight Buffet”
4 of 5 stars Reviewed March 7, 2013

My husband and I are late night foodies. And having tried most of the places serving midnight buffets we swear by the food here.
The spread is great, everything tastes good, fresh and they actually make an effort to change their menu..something that i felt was lacking in a few other places that go with the same spread thoguhout for months.

Would really like to see some sushi though.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vkapai, General Manager at Hilton Mumbai International Airport, responded to this review, March 8, 2013
Dear ZAASHT,

My team and I extend our warm thanks for your compliments of our midnight buffet spread at The Brasserie. It is a pleasure to know that you have enjoyed your experiences with us.

We appreciate your positive feedback on the food quality and variety, which have highlighted your visits. The team have noted your request for sushi and will take steps to add this item onto the spread. We are grateful for your continued patronage and look forward to seeing you again soon.

Yours sincerely,
Vikas Kapai
General Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Manchester, England
Top Contributor
64 reviews 64 reviews
59 hotel reviews
Reviews in 51 cities Reviews in 51 cities
178 helpful votes 178 helpful votes
3 of 5 stars Reviewed March 4, 2013

An unplanned one night visit as we were supposed to be on the overnight train to Goa, but last minute had to catch a flight the next day instead. We were well looked after by the staff there as a Hilton Honours Gold member, upgraded to a nice executive room with lounge access. Considering we had booked the room literally an hour before arriving with our Hilton Rewards points, this was fantastic. The room was comfortable, it did smell a little musty on arrival but the smell didn't linger. Everything is as you would expect from a Hilton room, good quality wifi, good shower and amenities.
The executive lounge didn't have a great ambience as the layout wasn't overly comfortable, but the service was good with plenty of cold beer, wine & snacks.
We ate downstairs in the "indoor" restaurant, instead of the "outside" restaurant as the outside restaurant was considerably more expensive, even though the food was coming from the same kitchen. The buffet looked ropey, so we chose a la carte, a little concerned our choices may still come from the buffet, but the food that came out was of excellent quality. It would however have been even better if the restaurant opened its doors as it was a beautiful evening, but we were all stuck inside. The same for breakfast, the doors should be flung open so you can enjoy dining al fresco. The standard of buffet for breakfast was average, and a little disappointing after we had read previous reviews that it was a highlight of the stay, it definitely wasn't a highlight, and we just stuck to fresh omelettes from the egg chef.
Used the gym ,it's small, but with good equipment, bottled water and good air con!
Taxi to the domestic airport was around 400 rupees from memory.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vkapai, General Manager at Hilton Mumbai International Airport, responded to this review, March 4, 2013
Dear SugarDutchie,

Thank you for reviewing your recent stay at Hilton Mumbai International Airport. Your loyalty as a Hilton HHonors Gold member is valuable to us and it was a pleasure to be of service to you.

Whilst I am pleased to learn that you felt well-looked after by the team and you were happy with the guest room, your constructive feedback on your dining experiences is very helpful to us. I wish to assure you that our Food and Beverage team is addressing your comments to make the necessary improvements to the overall experience in our Executive Lounge and restaurants, from the ambience to the food presentation.

Thank you once again for your review, we hope to have you with us again when you next travel through Mumbai.

Yours sincerely,
Vikas Kapai
General Manager
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New Delhi, India
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 28, 2013

I stayed in this propert in December, it is nice property, the room are great, the swimming pool and the ambience around it is great, the food is really nice, specially the breakfast has very huge variety of different foods and drinks. It is close to the airport so one can easily get to it, if they are in Mumbai for a short duration.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vkapai, General Manager at Hilton Mumbai International Airport, responded to this review, March 1, 2013
Dear VIKASCHAWLA1980,

Thank you for staying at Hilton Mumbai International Airport last December, we are delighted that you enjoyed a pleasant stay with us.

My team and I extend our warm thanks for your positive feedback on our guest room, facilities and breakfast buffet spread. We are glad that you felt comfortable and well-looked after during your stay. It will be our pleasure to welcome you back and be of service to you again when you are next in Mumbai.

Yours sincerely,
Vikas Kapai
General Manager
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Perth, Australia
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 25, 2013

well its five star so guess it has to be rated very good.. but it feels like an opulent cave.. and quite frankly as a stranded passenger from a Cathay Pacific flight.. there were certainly places I would rather be. Drinks were OTT incredibly expensive and no free wifi when every small and insignificant hotel in town has free wifi that was a shock to say the least. not only not free.. but also very pricey. It would not be my choice of hotel... yes .. nice bath.. yes comfy bed.. but as a place to hang out.. nope.

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vkapai, General Manager at Hilton Mumbai International Airport, responded to this review, February 27, 2013
Dear Shazar_Robinson,

Thank you for posting your honest and candid review of Hilton Mumbai International Airport, your insights are much appreciated.

Whilst we are glad that you were comfortable during your short stay with us, we regret that you were disappointed with your experience with us. As a five-star hotel, we do our very best to deliver the exemplary service and luxurious experience to all our guests, as expected of a Hilton hotel.

We thank you for staying with us and hope that perhaps there may be another opportunity to extend our warm hospitality to you again in the future.

Yours sincerely,
Vikas Kapai
General Manager
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London, United Kingdom
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 24, 2013

We stopped off at the Hilton Mumbai International Airport on our way back from Goa. We needed a hotel near the airport for a morning departure. We checked into the Hilton and we were amazed at the level of service offered by all the staff. That night we decided to eat at the Imperial China restaurant in the hotel, and it was the best food we had on our holiday. (Remember we've just been to Goa). The service by Amy and her staff was excellent, they were always smiling. The morning buffet breakfast was superb and our bedroom for the night was lovely. The bed was enormous and the room was spectacular. To be honest this was one of the best hotels we've ever stayed in - we forgot we were in Mumbai. Can't wait to return again!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vkapai, General Manager at Hilton Mumbai International Airport, responded to this review, February 25, 2013
Dear Jazzy1995,

My team and I extend our warmest thanks for your generous review and compliments of Hilton Mumbai International Airport.

It is very encouraging to find that the level of service delivered by the team and the food at Imperial China were among the highlights of your experience. We are also pleased that you and your family felt comfortable and well-looked after during your brief stay with us.

We look forward to your return and to once again delighting you with our warm hospitality.

Yours sincerely,
Vikas Kapai
General Manager
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Bristol
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 22, 2013

This is a very expensive hotel and Im not convinced we got value for money.The lobby is beautiful but the rest of the hotel needs some attention. The location is handy for the airport but the surrounding area is not very nice and we were kind of stranded in the hotel as you would not want to wander around the location. There was a very unattractive building site right next door which we were not warned about.

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vkapai, General Manager at Hilton Mumbai International Airport, responded to this review, February 25, 2013
Dear Donna368_13,

Thank you for staying at Hilton Mumbai International Airport, it was a pleasure having you with us.

Whilst it is good to know that you found our lobby to be beautiful, I am sorry to learn that the hotel did not meet with your expectations. We sincerely hope for another opportunity to deliver a better stay experience to you, should you choose to stay with us in the future.

Yours sincerely,
Vikas Kapai
General Manager
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Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 21, 2013

Close to the airport, far from downtown, we had a beautiful, spacious room on the executive floor. Massive bathroom. Great breakfast in the lounge and attentive service throughout. The gym was small, but clean with nice equipment.

Room Tip: We had a room on an executive floor that was next to an event room, which was very loud during the d...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vkapai, General Manager at Hilton Mumbai International Airport, responded to this review, February 25, 2013
Dear ElizaDinDC,

Thank you for sharing your insights form your recent stay at Hilton Mumbai International Airport, we are delighted that you enjoyed your stay with us.

We appreciate your positive feedback on our guest room, facilities and Executive Lounge. We hope to have you with us again, should your travels bring you back to Mumbai.

Yours sincerely,
Vikas Kapai
General Manager
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Additional Information about Hilton Mumbai International Airport

Address: Sahar Airport Road | Andheri East, Mumbai (Bombay) 400099, India (Formerly Le Royal Meridien Mumbai)
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Mumbai (Bombay)
#28 Luxury Hotel in Mumbai (Bombay)
#30 Business Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Mumbai International Airport 5*
Official Description (provided by the hotel):
The country’s largest city of Mumbai joins the Hilton Worldwide group by welcoming Hilton Mumbai International Airport. This hotel reflects the style of a 19th century summer palace with European elegance and the ambience of a stately home.Offering 171 guest rooms and suites that are accented with different hues of wood, all guest rooms are designed with the understanding of a need for comfort and convenience. ... more   less 
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Also Known As:
Hilton Mumbai International Airport Hotel Mumbai (Bombay)

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