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“Just a great place” 5 of 5 stars
Review of ITC Maratha, Mumbai

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ITC Maratha, Mumbai
5.0 of 5 Hotel   |   Sahar Andheri (E) | (ex. The Maratha Mumbai), Mumbai (Bombay) 400099, India (Vile Parle East)   |  
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3rd night free
Ranked #6 of 396 Hotels in Mumbai (Bombay)
Certificate of Excellence 2014
Sugar Land, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Just a great place”
5 of 5 stars Reviewed April 21, 2014

This was our third stay at ITC Maratha and happy to note that it is an exceptional hotel with personalized service. The staff, from the doorman to housekeeping, front desk to the manager, each and everyone was just welcoming and nothing was too much for them. The restaurants - Peshawari serves yummy dal, Pan Asian is a delight too. Many thanks to all the staff for taking such good care of us - Niladry, Vijay, Prachi, Samira, Chetan, Richa, Urvashi, way too many names to remember. In September of 2013, we had to have a special needs room and they went all out to make sure all the needs were met - at all hours. Thanks.

Room Tip: Have been in 3 different rooms and all of them great.
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, April 23, 2014
Dear Guest,

Thank you for re visiting ITC Maratha, Mumbai.

We are glad that we were able to give you a luscious experience. Your encouraging words motivate our staff to work harder to serve you better and better each time.

We are grateful for your appreciation of the hotel & look forward to welcoming you back at the hotel.

Warmest regards,
Philippe Charraudeau
VP West & GM- ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,218 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (269)
Date | Rating
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English first
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 21, 2014

I have been visiting this place for close to 6 years now. The staff is very friendly and extremely helpful. The service is impeccable. The quality of food and service is fantastic.

I have eaten at the coffee shop - always fantastic. I have eaten at the Indian restaurant THIS is fantastic north Indian food. The breads, the dal, the kebabs are all absolutely fantastic.

You could argue that the seating could be a little more comfortable In the place but that's about it.

If you are an ex patriate visiting India it is strongly recommended that you visit this restaurant.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, April 23, 2014
Dear Guest,

It is a delight to know that you are a regular guest at ITC Maratha. My team and I are happy to note that you had a good experience at Peshwa Pavilion, our 24 hour coffee shop and also at Peshawri, our North West frontier cuisine restaurant. Your generous review on the staff is also rewarding.

We thank you for this lovely review and look forward to your next visit.

Warm regards,
Philippe Charraudeau
VP West & GM – ITC Maratha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 21, 2014

I have been staying at ITC Maratha since 2012 for business related trips and have always enjoyed every visit. I have got to know many of the staff there and they always make me feel welcome from the security to the doormen (Mr Singh) to front of house bell boys but in particular I have had the pleasure of Richa looking after me and she always exceeds my expectations and takes a personal interest in attending to my needs. A professional individual who takes her responsibilities seriously and understands my requirements even if that is advising me and guiding me during the odd day off I do get. I have complete faith and trust in her. On my recent visit last week I had the pleasure of Sabina who was also a great help and made my stay a pleasant one The Hotel it self is very elaborate and showcases some great restaurants within and some great staff within the restaurants. I have also used the leisure facilities which are great. I look forward to returning next week and meeting the team. I would definately recommend staying in one of the ITC One category rooms as they are the best.

Room Tip: ITC One category rooms most definately worth that little bit more extra cost.
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, April 26, 2014
Dear Guest,

It is a pleasure to know that you are a regular guest at ITC Maratha. Your kind review on the staff and service is highly appreciated by all of us here.

We thank you for this review and look forward to the pleasure of your continued patronage.

Warm regards,
Philippe Charraudeau
VP West & GM – ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Sussex
Top Contributor
102 reviews 102 reviews
23 hotel reviews
Reviews in 39 cities Reviews in 39 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed April 19, 2014

The hotel interior is very grand, very clean and has a great ambience. Food is amazing. Spa is also amazing. I thoroughly enjoyed my stay, the staff are very welcoming and will do anything for you. The location is great from the airport as literally minutes away.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, April 23, 2014
Dear Guest,

We are pleased to know that you had a pleasant stay at ITC Maratha.

Thank you for taking the time to share such a wonderful feedback on Trip Advisor. The entire team feels proud & honoured to read your compliments.

We look forward to the pleasure of your continued visits.

Warm regards,
Philippe H Charraudeau
VP West & GM – ITC Maratha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 19, 2014

The reason I chose the hotel was a combination of location and previous experience. It really is a stunning property with exceptional staff, sensational restaurants and all the facilities one would expect at this level.

This was my first time in the ITC One room, which I chose as the rate was only marginally higher and seemed to offer a lot of extra benefits.

Arriving at the hotel is like finding an oasis. It's calm, fresh and immediately feels a long way from the chaos of Mumbai. I was welcomed by the team including my dedicated assistant, Ms Prachi. She asked about my schedule and immediately made plans for hotel cars for my various meetings.

The room was fantastic, I've lived in smaller apartments. The gym is good (not great) the spa quite stunning. The exec lounge serves lovely snacks and ice cold beer. It's all above expectation. But the big difference is the staff. They can't do enough, always available, and can combine their diligence with being fun, interesting and intelligent. I was joined by some of the team at a reception and without exception, they were fantastic company.

I won't say about all the various treats I was given, but all visitors must take a dhal Bukhara home with them. I'm now back in the UK and will be eating it tonight.

Very highly recommended.

Room Tip: Book early, get a good rate on premium room.
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, April 23, 2014
Dear Guest,

We are happy to know that you had a good stay at ITC Maratha. Rightly said, ITC Maratha is strategically located close to airports offering ease of commute within the city.

The feedback on the rooms, amenities and the ambience is encouraging.

Thank you for this review and we look forward to the pleasure of your continued patronage.

Warm regards,
Philippe H Charraudeau
VP West & GM – ITC Maratha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Faridabad, India
1 review
5 of 5 stars Reviewed April 19, 2014

ITC Martha is a perfect example of how the experience for the customer has to be .I am fan of their staff. The Doorman to Bell Boy to Room Service just lovely . The entire experience is more than just going to SPA . They just take care of everything .

I love staying at this place and would recommend it to all my friends .

I am the Brand Ambassador of ITC Maratha

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, April 23, 2014
Dear Guest,

We are extremely glad to know that you had a comfortable stay at ITC Martha. Your kind feedback on the staff is appreciated by all of us.

We look forward to welcoming you back soon.

Warm regards,
Philippe Charraudeau
VP West & GM - ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed April 19, 2014

I stay at ITC Maratha very often for business purposes and I would highly recommend this hotel. Though there many good things in this hotel including their speciality restaurents but best part I like about this hotel is it's staff. The staff here is very freindly and they really take care of you. They are always eager to provide you best services and at ITC Maratha I feel like I am at home.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, April 23, 2014
Dear Guest,

Thank you for a wonderful review. We are glad that you enjoyed your stay here at ITC Maratha, Mumbai.

Your valuable review is extremely motivating for our staff and encourages them to work harder.
We look forward to your next visit.

Warm regards,
Philippe Charraudeau
VP West & GM - ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Maratha, Mumbai

Address: Sahar Andheri (E) | (ex. The Maratha Mumbai), Mumbai (Bombay) 400099, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Mumbai (Bombay)
#5 Business Hotel in Mumbai (Bombay)
#6 Luxury Hotel in Mumbai (Bombay)
#9 Romantic Hotel in Mumbai (Bombay)
#17 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maratha, Mumbai 5*
Number of rooms: 386
Official Description (provided by the hotel):
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more   less 
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Also Known As:
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
Itc Grand Maratha
Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers

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