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“Good - but a few tweaks would make it amazing” 4 of 5 stars
Review of ITC Maratha, Mumbai

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ITC Maratha, Mumbai
5.0 of 5 Hotel   |   Sahar Andheri (E) | (ex. The Maratha Mumbai), Mumbai (Bombay) 400099, India (Vile Parle East)   |  
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3rd night free
Ranked #6 of 396 Hotels in Mumbai (Bombay)
Certificate of Excellence 2014
uk
Top Contributor
202 reviews 202 reviews
94 hotel reviews
Reviews in 79 cities Reviews in 79 cities
93 helpful votes 93 helpful votes
“Good - but a few tweaks would make it amazing”
4 of 5 stars Reviewed January 25, 2013 via mobile

My company choose where to stay on this trip and this is a hotel that was picked. We arrived at the hotel at 1 PM and I was allocated room 1475. It's a real shame that the associates in a hotel do nothing but yell , shout across and down the corridor to each other as I can't say how annoying this is when trying to sleep during the day. The service entrance for this floor was across the hall from where my room was. There are pluses though On the good side I must say that the room was immaculately clean. Very effort had been made including absolutely no creasing in the bed spread !!! The two lots of room service I had were plentiful , hot and tasty. Pity both servers slammed the door when leaving my room despite requests not to do so. In fairness , the hotel duty manager did remove one charge as a gesture of good will. This was very kind. In my opiom , this shows that the managemnet are listening The staff in reception have a can do attitude which was refreshing. Overall a reasonable stay. Good overnight sleep. Excellant food and a warm send off

  • Stayed January 2013
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, January 28, 2013
Dear Sir,

We thank you for taking the time to convey your feedback.

We wish to acknowledge and have internally reviewed your feedback with our associates specifically relating to :

A. Noise issue resulting from conversations in the corridor.
B. Room Service associates closing the door loudly whilst exiting from the room.

We are also happy to have noticed your feedback on immaculate cleanliness of the room, the well spread out sheets, the portion sizes in room service , the empathy displayed by the duty manager and also the 'can do' spirit of our associates at the front desk.

We will most certainly improve upon the issues you have conveyed.

Warm regards,
Hotel Management
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1,219 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (269)
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Vadodara, India
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 24, 2013

i would like to say its one of the hotel in mumbai which is really located close to airport and gives us very comfortable stay and feel i was their for a stay for 2nights i would call it as it was home to back home stay ..all comforts avlb and all staff also very helpful.only i would like to recommond hotel to get renovation now..of their lobby and rooms as per new standard which other hotels have made changes i had visited hotel 5yrs b4 and now the lobby reception all ambience are same ..need immed change ..with new concepts ..at list it gives frequet vistiors a fresh and new look..being such a big and with a such a good quality of staff this these things will add few more feature in ur cap..

Room Tip: would like to req for facing swimming pool i found that location the best
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, February 11, 2013
Dear Guest,

Thank you for taking the time to share your feedback on Trip Advisor. Indeed, strategically located near the airports, ITC Maratha, a tree-ringed escape, is tucked amid the city’s vibrant trade and business centre making it an ideal place for conducting business.

In keeping with ITC Hotels’ tradition of building hotels whose architecture is inspired by local history and culture, the architecture of this hotel is inspired by the Maratha Dynasty. Interiors of the hotel is highlighted with the Blend of Victorian ornamentation imbued with Maharashtrian art. It is our constant endeavour to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.

We sincerely await the opportunity to welcome you once again to ITC Maratha.

Warm regards,
Hotel Management
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London
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 22, 2013

I stayed here in December 2012, for a business trip. All in all a very enjoyable stay, but very expensive, particularly the restaurants. I stayed three nights and it cost (converted back to sterling) over £200 per day (inc meals bought in the restaurants), Interestingly, one night we ate out in Mumbai (a 15 min taxi ride away, so not central Mumbai) and a slap up meal with beers for four cost only £38! This meal was the equal of the meals in the hotel, but at a fraction of the cost.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, March 15, 2013
Dear Guest,

Thank you very much for taking time to post a review of our hotel on Trip Advisor. As for the restaurant experience we always endeavour to offer the very best in the world.
At ITC Maratha, one can enjoy the subtle flavours of different cuisines, authentic to a particular culture and culinary style.

On behalf of ITC Maratha, we look forward to welcoming you back to our warmth and indigenous hospitality in the near future.

Warmest regards,
Hotel Management
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Gurgaon, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 21, 2013

Grand Maratha has its own class, was travelling with my husband and was surprized to see interiors and quality of service, they upgraded us to an enhanced room without even requesting for it. On the house happy hours between 6-8 was amazing and surprizing along with snacks. truly excellent service and worth appreciating. Location is extremely good and very near to airport.

Room Tip: Must experience the stay, top floors are amazing.g
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, January 28, 2013
Dear Guest,

We are glad to know that you were satisfied with your stay at the hotel. Weare also happy to know that you liked the thoughtfully decoratedrooms.However, we sincerely apologize for the delay in the check-inprocedure and request you to not allow this experience to colour yourimpression of our usual standards and services.


ITC Maratha gives utmost importance to the cuisine served to our diners.It is our endeavour that the cuisine match up if not surpass the guest expectation. Keeping that in mind, we offer a wide variety of cuisinesranging from Awadhi, South Indian, East Asian, North west frontier, Mughlai and much more. We also have a concept called "ghar ka khana" for our
in-room diners which serves traditional Maharashtrian cuisine taking the indigenous experience of ITC Maratha forward.


Based on our earlier research with guests on internet connectivity, we offer our guests the following choices: Internet services are provided to guests at our hotel on a tier based system.
A. 2 Hours Short plan: Rs.300/- ++ ; B. High Speed Internet Access plan:
Rs.600/-++ ; C. Super Fast Internet plan: Rs.1200/-++ & D. Lightning Fast
Internet plan: Rs.2000/- + Tax

The Internet connection is hence available as per a price band.of USD 6 to USD 37 + Tax.

We thank you once again for your feedback and would also like to assure you of our highest services in the future.


We look forward to your next visit.

Warm regards,
Hotel Management
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Johannesburg, South Africa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 21, 2013

We had a very pleasent stay at this hotel and enjoyed every moment of it. The rooms are good size, the in room dinning is excellent, the restaurant where really good, but the Pashaweri is a must if you are staying there. The staff where very pleasent and they where all out there to help the guest and make them feel wecome and comfortable as possible. Loved the ladies uniform.
Was dissapointed about the spa, as there where renovations going on some of the packages where not being offerd. Location is perfect for the travelling guest, as it is located near the airport and as most filghts out of Mumbai is at night it is just a stone throw from the airport. I am giving this hotel 10 out 10.

Room Tip: rooms over looking the pool are nice.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, January 28, 2013
Dear Guest,

It is a pleasure to know that you enjoyed your stay at ITC Maratha. We are glad you liked Peshawri, our award winning restaurant serving cuisine from the northern western frontier. At ITC Maratha, we always strive to ensure that our guests have fond memories of their trip. The staff will also be pleased to know that they were appreciated for their hospitality.

The spa is undergoing renovation and will be fully functional soon, we apologize for the inconvenience. We look forward to seeing you back at ITC Maratha

Warm regards,
Hotel Management
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Chennai (Madras), India
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 20, 2013

I stayed at the ITC maratha for 2 days, it was worth every bit of my stay. I loved the brunch buffet. Amazing choice. The only issue we faced was when we wanted to order the hotel staff were at the cash counter chatting with each other. We actually had to wave both my hands in the air to get their attention.

But other than that totally worth it !!! !

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, January 22, 2013
Dear Guest,

We are delighted to know you enjoyed the variety that we put forth in the brunch buffet at The Peshwa Pavilion, ITC Maratha. We have acknowledged and shared your feedback on inattentive staff with the head of the department and the training manager for imparting the necessary training.

It would be nice to see you at ITC Maratha soon.

Warm regards,
Hotel Management
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Kolkata (Calcutta), India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 19, 2013

This is the most amazing hotel I have stayed in Mumbai , It has the best of in-room dining , room service facility , swimming pool, and lounges. The dum pukht restaurant in the hotel is amazing and serves one of the most authentic mughal food .,

Room Tip: Choose the executive club rooms
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Stayed December 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, January 22, 2013
Dear Guest,

We are humbled by your kind words. We are glad you enjoyed the regal experience at Dum Pukht and it is a pleasure to know you had an enjoyable stay with us. We look forward to seeing you soon at ITC Maratha

Warm regards,
Hotel Management
Report response as inappropriate
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Additional Information about ITC Maratha, Mumbai

Address: Sahar Andheri (E) | (ex. The Maratha Mumbai), Mumbai (Bombay) 400099, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Mumbai (Bombay)
#5 Business Hotel in Mumbai (Bombay)
#6 Luxury Hotel in Mumbai (Bombay)
#8 Romantic Hotel in Mumbai (Bombay)
#17 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Maratha, Mumbai 5*
Number of rooms: 386
Official Description (provided by the hotel):
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more   less 
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Also Known As:
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
Itc Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers
Grand Maratha

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