This was my second trip to Mumbai. The first thing that is reassuring is the security at the marriot compound. After staying at locations around the world and hearing about this location from others that had stayed I was expecting this place to be amazing.
Howeven on checkin the fun began. The front desk immediatly tried to upsell me to a Executive Suite Room. I accepted thinking that the extra food services would be great but due to the hours I was working I only was able to use this for the morning, and my reservation included free breakfast. My origional room was confirmed as a king and they put me in a twin and told me they would me moving me when another room opened up. Also even after calling marriot before ariving and adding my points number they seemed to misplace it and didnt have it on my reservation, amazing that the marriot web site had it.
Rooms were nice and beds were marriot quality however the rooms were looking worn down and the shower needed some additional cleaning. Staff other than the front desk were helpful and very friendly.
After realizing I didnt need to spend the extra money for the Execuitve Club I went to the front desk to remove the service. The person there was not helpful and said I would have to move for a 3rd time. The good thing is they didn't work every hour of every day and then next time I went by the dest the attendant there was helpful and removed it.
Internet is not free and they charge you alot for only an hour of service, the 24 hr rate is also expensive, thank god work pays for things like this.
Food at the restraunts was good not great. Resort was nice but nothing special. If your here on business from the states the resort is one of the safest around.
At check out my friend was back at the desk and removed the marriot points number because my name and the name on the marriot account are different. Really!!! sorry I have two last names.
Really the whole upsell made me think of Cancun where they always wanted to try and get your for something more and everyone is looking for a tip. Just didnt expect this at a high end marriot hotel.
- Official Description (provided by the hotel):
- The JW Marriott Mumbai is situated on the sands of Mumbai’s popular Juhu Beach with a breathtaking view of the Arabian Sea. This five star luxury hotel is located in the heart of the suburbs, enjoying close proximity to the commercial & industrial estates in North Mumbai as well as the tourist hub of South Mumbai. The hotel provides the perfect destination to both business & leisure travellers. It is equipped with a state of the art Business Centre, Conference facilities, indoor & outdoor Banquet spaces and the award winning Quan Spa. JW Marriott Mumbai also houses some of the city’s most renowned restaurants & lounges offering a host of various authentic culinary experiences. The hotel is situated only 20 minutes away from both the domestic & international airports. ... more less
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- Also Known As:
- Jw Marriott In Mumbai
- Jw Marriott Mumbai Juhu