The hotel is in the midst of a refurbishment, but you would hardly know. I had the advantage of a refurbished executive room which is both stylish and comfotable - a major imporvement on my last stay four years ago. Each member of the hotel staff I have interacted with has been polite, helpful and eager to achieve high standards. Over a five day stay, the number of staff who took the trouble to learn my name and use it was remarkable. I commend particuarly the staff on the "Refections" bar, which is serving temporarily as the executive lounge during the refurbishment. The welcome from the front desk on arrival was warm, and the reception formalities were dealt with in an efficent and friendly way. The concierge desk staff were helpful and efficient in arranging cars to take me around Mumbai, and the drivers worked hard to navigate around this huge and complex city, in particular in areas with which they were less familiar.
The location is good being reasonably close to the airport and provides (in Mumbai terms) easy access to most areas of the city. Access to Juhu beach is a bonus.
The choice of eating venues in the hotel is great. Those that I tried were of a very good standard.