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“Great hotel.....” 5 of 5 stars
Review of JW Marriott Hotel Mumbai

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JW Marriott Hotel Mumbai
5.0 of 5 Hotel   |   Juhu Tara Road | Juhu, Mumbai (Bombay) 400049, India   |  
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Ranked #11 of 389 Hotels in Mumbai (Bombay)
Mumbai
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Great hotel.....”
5 of 5 stars Reviewed March 7, 2013

I have been here couple of times.The food is just outstanding at various restaurants in it. But my personal best is Lotus cafe. The view is quite amazing during day as you are facing pool and beach. Buffet us served there which is extraordinary.
If you want to taste Indian food you can head to saffron or try Italian at Messo Messo.
Even the bakery BBC is amazing in itself.Caring staff and can spend quality time over there.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMM_GM, General Manager at JW Marriott Hotel Mumbai, responded to this review, March 16, 2013
Dear Guest,

Warm Greetings.

It was great to read the positive comments about the hotel, my team and the services offered by them. It made me feel proud to be part of the JW Marriott Mumbai.

We look forward to welcome you back at our hotel.

With best regards
Thomas Guss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,093 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
Date | Rating
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English first
Sydney, Australia
2 reviews
5 of 5 stars Reviewed March 6, 2013

We stayed for 3 nights and were extremely satisfied with this hotel. The staff was very helpful and assisted us in all matters. The room was nicely decorated and the bed was very comfortable. The breakfast had a lot of dishes and was good. The checkin and checkout was breeze. Overall was a good stay at this hotel.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMM_GM, General Manager at JW Marriott Hotel Mumbai, responded to this review, March 16, 2013
Dear Guest,

We are delighted that you had a great experience while here at JW Marriott Mumbai.

Our first priority are our guests and I am glad to note that we met your expectations.

I look forward to welcome you back to our hotel.


With best regards
Thomas Guss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 5, 2013 via mobile

This is our third time back within the space of a year!
Cannot fault this hotel, right from when you walk in you are greeted with a smile.
The staff are so friendly and won't be forgotten, a big thank you to Imran, anjali and Avinash from front desk who looked after us.
Prabhukar and mr Lopez from dining are always a pleasure to talk to.
Reflections bar is amazing with a great ocean view whilst sipping on cocktails watching the sun go down. Mario, Sartak, Ravi and prasool looked after us. They even kindly bought out some yoghurt and rice for my mum when she was poorly.
I haven't stayed at a hotel like this which cares so much for their guests!
My mother and father enjoyed their aniversary thanks to the staff at MARRiot juhu for making their aniversary a memorable one, With three surprise cakes :) was very happy about that!!!
The rooms are very clean, rooms are cleaned as much as you like if you press the green button house keeping will clean your room straightaway! The view of the ocean is breathtaking from the room.
It's away from all the hustle and bustle so it doesn't feel like you're in Mumbai when your staying at this hotel.
We will be back again at the end of the year.
Thank you

Parmar family - Leeds UK

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMM_GM, General Manager at JW Marriott Hotel Mumbai, responded to this review, March 16, 2013
Dear Guest,

It was a pleasure to read your feedback. I agree that I am working with an excellent team here at the JW Marriott.

I have personally complimented all the associates with whose services you were happy with. We take pride in training our associates and it is very heart warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel.

We sincerely await the opportunity to welcome you once again.


Best Regards,
Thomas Guss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Top Contributor
120 reviews 120 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 4, 2013

This had to be oneof the best hotels ever. The service was 7 star! Upon check-in they took me on a tour to point out all the areas including the pool as I was looking for a co-worker. They took me to my room personally too. I just can't say enough about the service...other than the same goes for all over India...they need to learn to upsell beer around the pool area. I have to go ask, they never inquire if I want something but this seems to be a cultural thing. The food especially at the Italian restaurant is simply outstanding. I have never had homemade pasta that actually tasted that fresh. And the bakery/sandwich/coffee shop had the best croissants ever! The only downside was the size of the room (compared to other places in Mumbai) is a bit smaller and has ajoining doors which makes for more noise from neighbours.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMM_GM, General Manager at JW Marriott Hotel Mumbai, responded to this review, March 16, 2013
Dear Guest,

We are delighted that you had a great experience while here at JW Marriott Mumbai.

Our first priority are our guests and I am glad to note that we met your expectations. I have noted your comment regarding the beverage service at the Pool side. I have shared the same with the relevant department head for further action.

I look forward to welcome you back to our hotel.


With best regards
Thomas Guss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jaipur
Top Contributor
105 reviews 105 reviews
71 hotel reviews
Reviews in 24 cities Reviews in 24 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed March 2, 2013

The hotel is located věry well , The hotel is simply amazing with věry warm welcome , The checkin process was fast with delighted and motivated eam , The rooms are big with big washrooms and great ambience , The in room dining food is good , The restaurants are against good with good food and service , The hotel stay is value for money

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMM_GM, General Manager at JW Marriott Hotel Mumbai, responded to this review, March 16, 2013
Dear Guest,

We are delighted that you had a great experience while here at JW Marriott Mumbai.

Our first priority are our guests and I am glad to note that we met your expectations.

I look forward to welcome you back to our hotel.


With best regards
Thomas Guss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 1, 2013 via mobile

This hotel is one of the best in the Marriott chain. It offers luxury, great service, Cleanliness, great food, and hospitality that is superb. It certainly has made the difference in our stay. The chef, Stany Lopes, And maître d', Prabu Acharya came over several times during our meals. The wait staff were pleasant, friendly, and attentive. We would highly recommend this hotel.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMM_GM, General Manager at JW Marriott Hotel Mumbai, responded to this review, March 6, 2013
Dear Guest,

It was a pleasure to read your feedback. I agree that I am working with an excellent team here at the JW Marriott.

I have personally complimented all the associates with whose services you were happy with. We take pride in training our associates and it is very heart warming to note that they have been able to “Exceed your Expectations, which is the motto of our hotel.

We sincerely await the opportunity to welcome you once again.


Best Regards,
Thomas Guss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Old bridge, NJ
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 1, 2013

This hotel offers first class comfort, courtesy, excellent service and beautiful views of the ocean beach. The front office staff was unbelievably courteous, efficient. The rooms were very comfortable with all amenities, super house keeping and perfect bell captain service. the outstanding feature of my stay was the superb courtesy and warmth offered by the front desl professionals. The airport taxi service was efficient and in uptodate newer model car.

Room Tip: rooms facing the pool area were unbelievably comfortable although the othe rooms face the beach also...
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMM_GM, General Manager at JW Marriott Hotel Mumbai, responded to this review, March 16, 2013
Dear Guest,

Warm Greetings.

It was great to read the positive comments about the hotel, my team and the services offered by them. It made me feel proud to be part of the JW Marriott Mumbai.

Our constant endeavor is to innovate ourselves and offer something new to our guest. My team is constantly making the effort to “Exceed Expectations”.

We look forward to welcome you back at our hotel.

With best regards
Thomas Guss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Mumbai

Address: Juhu Tara Road | Juhu, Mumbai (Bombay) 400049, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Mumbai (Bombay)
#8 Family Hotel in Mumbai (Bombay)
#9 Romantic Hotel in Mumbai (Bombay)
#10 Business Hotel in Mumbai (Bombay)
#11 Spa Hotel in Mumbai (Bombay)
#11 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott Hotel Mumbai 5*
Number of rooms: 355
Official Description (provided by the hotel):
The JW Marriott Mumbai is situated on the sands of Mumbai’s popular Juhu Beach with a breathtaking view of the Arabian Sea. This five star luxury hotel is located in the heart of the suburbs, enjoying close proximity to the commercial & industrial estates in North Mumbai as well as the tourist hub of South Mumbai. The hotel provides the perfect destination to both business & leisure travellers. It is equipped with a state of the art Business Centre, Conference facilities, indoor & outdoor Banquet spaces and the award winning Quan Spa. JW Marriott Mumbai also houses some of the city’s most renowned restaurants & lounges offering a host of various authentic culinary experiences. The hotel is situated only 20 minutes away from both the domestic & international airports. ... more   less 
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Also Known As:
Jw Marriott Mumbai Juhu
Jw Marriott In Mumbai

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