This had to be oneof the best hotels ever. The service was 7 star! Upon check-in they took me on a tour to point out all the areas including the pool as I was looking for a co-worker. They took me to my room personally too. I just can't say enough about the service...other than the same goes for all over India...they need to learn to upsell beer around the pool area. I have to go ask, they never inquire if I want something but this seems to be a cultural thing. The food especially at the Italian restaurant is simply outstanding. I have never had homemade pasta that actually tasted that fresh. And the bakery/sandwich/coffee shop had the best croissants ever! The only downside was the size of the room (compared to other places in Mumbai) is a bit smaller and has ajoining doors which makes for more noise from neighbours.