As part of our 36th Wedding anniversary, we were staying in parts of Mumbai, this being a 3-night stay. On arrival at 3pm when our suite and one double room should have been ready, we were kept waiting nearly an hour as they had messed up our booking. We were offered one room and were told to wait till midnight when we could have the other room. Then the general manager came up to our room and tried to kick us out as he had double-booked! They ruined our special day!
Beware of the extensive building works going on. The whole hotel is covered in a fine mist of dust. I had informed them that I suffer from asthma and they should have mentioned the works. However, they are greedy and do not care about their guests. The executive lounge was a disgrace with sandwiches left uncovered and ants crawling all over the food.
The next evening, I was taken aback when I was told there was a surprise for the children - it consisted of some sugary cupcakes brought to the room at bedtime and pictures taken with the children being made to pose. JW Marriott, you did not ask and you do not have our permission to use these pictures of my family for your publicity.
This hotel treats their customers with disregard! It should be shut whilst such extensive works are going on. My whole family are still suffering the effects of dust inhalation. We were miserable throughout!
- Official Description (provided by the hotel):
- The JW Marriott Mumbai is situated on the sands of Mumbai’s popular Juhu Beach with a breathtaking view of the Arabian Sea. This five star luxury hotel is located in the heart of the suburbs, enjoying close proximity to the commercial & industrial estates in North Mumbai as well as the tourist hub of South Mumbai. The hotel provides the perfect destination to both business & leisure travellers. It is equipped with a state of the art Business Centre, Conference facilities, indoor & outdoor Banquet spaces and the award winning Quan Spa. JW Marriott Mumbai also houses some of the city’s most renowned restaurants & lounges offering a host of various authentic culinary experiences. The hotel is situated only 20 minutes away from both the domestic & international airports. ... more less
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- Also Known As:
- Jw Marriott Mumbai Juhu
- Jw Marriott In Mumbai