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“Comfort, Quality and Hospitality” 5 of 5 stars
Review of The Emerald - Hotel & Executive Apartments

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The Emerald - Hotel & Executive Apartments
3.5 of 5 Hotel   |   Juhu Tara Road | Juhu, Mumbai (Bombay) 400049, India   |  
Hotel amenities
Ranked #109 of 389 Hotels in Mumbai (Bombay)
Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Comfort, Quality and Hospitality”
5 of 5 stars Reviewed February 15, 2011

I travel a lot and I tend to stay in major international cities for a lengthy period of time. Before this I was in Dubai for 9 months, and before that I was in Madagascar for a year. I have lived in hotels, apartments, and homes, but this has been the most pleasant experience I have ever had.

The hotel staff will do anything to make you happy, and it's sincere which is rare this day and age. They will do whatever they can to assist you and will provide guidance as to where to go and what to do if you're looking for tourism, nightlife, restaurants, etc.

The location is in Juhu near other major hotels and MANY great restaurants. While it is noisy at times outside, that's the case with ALL hotels and residences in Mumbai. It's a metropolitan city and you're going to have the sounds of just that. As I type this, a plane flies overhead, but unless you're looking out for it, you won't notice it.

Complaints were written on this site about this hotel, and I can say this, you can't please everyone. I have lived here for 11 months and each day has been just as pleasant as the day before. I have had 9 others living here, each with their individual one bedroom apartment, and they're all very pleased with their experiences. Their only complaint is that their time here has to come to an end.

On a final note, the hotel assisted in the first EVER Marine Corps Birthday Ball in Mumbai as a few of us put together an amazing bash held in the banquet hall. All of the guests were pleased and many high profile guests were beaming about the service.

I would highly recommend this hotel to anyone. Tell them "Mr. K" sent you.

  • Stayed February 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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241 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Wellington, New Zealand
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 29, 2011

Comfortable clean room; good location for beach and airport; nice buffet breakfast but the instant coffee made at the table with great ceremony was a bit of a let down (the ordered early-breakfast not so good - some of the details were lost in translation).

Stayed January 2011, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bendigo
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 5, 2011

This hotel was definitely not a 4 star. It was situated in the slums and surrounded by beggars. It was very small and the rooms were hot and extremely noisy. It was situated very close to the airport and there was the roar of planes passing over and constant tooting of horns from the road. The rooms were nothing like the photos. We booked a suite with a kitchen - twin share but the room offered had no kitchen and was tiny, shabby, dirty and hot. The staff were very friendly and helpful.

  • Stayed December 2010
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chetanmehta, Director of Sales at The Emerald - Hotel & Executive Apartments, responded to this review, June 2, 2011
We beg to seriously differ with what the Guest has stated in their review. The Hotel is not located in the Slums as is stated by the Guest in their review. The location of the Hotel can easily be verified through Google Maps by anyone.

If the Guest can share their contact details with us by sending the same to info@theemerald.com, we shall be glad to reply to them directly.

I think the Guest has mistaken our Hotel with some other Hotel during their travels. The Hotel is centrally air-conditioned so we are indeed surprised how the Guest can claim the Rooms were hot ?

As their is no way we can verify the Guest details, we cannot comment on which room the Guest stayed.

Once we receive the details from the Guest, only then we can investigate the issue of room allotted to the Guest in detail.

Thank you,
Chetan Mehta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 20, 2010

Good vegetarian hotel , No bar. Location is best for some one who prefers staying near the sea. I like walking towards the Juhu chaupati area and have dinner at the Sea view hotel . The tandoor pompret is the best I have tasted.

  • Stayed November 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 15, 2010

My wife & I chose this hotel - The Emerald - again for the 4th time. The restaurant serves excellent Indian food (We tried only the vegetarian dishes). We found the staff at the hotel - especially those at the restaurant & front desk were very cordial & prompt. For the first time, in Mumbai, I found them to be 'proactive' (they knew what we would ask next). I could avail the biz center even at 2 am at night. (email, print outs, faxes). Rooms were comfortable. Bed was good. Contrary to our earlier experiences with other 'expensive', 'star rated' hotels, we actually got the bed type we asked for (1 king size bed & not 2 double beds), the bed/pillows was soft, and showers actually had hot water 24x7.

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed November 5, 2010

My husband and I stayed at this hotel as part of our honeymoon tour around India. The hotel is classed as a 4* but is nowhere close to the standard. Our first room was very small, smelt of damp, had damp on the walls, the bathroom was tiny and for what we had paid was totally unacceptable. We were then moved to another room which was a very good size although again the bathroom was tiny, you couldnt have more than one person in there. The restaurant wasnt very good nor was the bar. It wasnt very inviting and you didnt feel very looked after, although the staff were polite but you get this everywhere you go in India. There wasnt much of an atmosphere and it wasnt the most welcoming of places, we were glad to be leaving when our three days were up. I would definately not class this as a 4* hotel and would definately not recommend anyone stay here for the prices they charge.

  • Stayed December 2009, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 28, 2010

It's a pretty decent hotel with good value for money. Rooms though are a bit small but considering the real estate prices in Mumbai, you really can't ask for more. Location is good with Juhu beach just across the road....serves as a good central location in suburban Mumbai. The staff was friendly and courteous.

  • Stayed May 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Emerald - Hotel & Executive Apartments

Address: Juhu Tara Road | Juhu, Mumbai (Bombay) 400049, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#40 Spa Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Emerald - Hotel & Executive Apartments 3.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Emerald - Hotel & Executive Apartments has elegantly furnished Superior, Deluxe rooms as well as fully Studio / One / Two Bedroom furnished apartments to offer its guests. It is close to the airports as well the commercial areas of Bombay including the NSE and MMRDA Exhibition Grounds. Juhu Beach is located across the road from the hotel. The Hotel is located in the famous Juhu area which is the happening place of Bombay. The Hotel offers all the standard facilities and amenities to its Guests from the Corporate as well as Leisure segments. ... more   less 
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Also Known As:
The Emerald - Hotel And Executive Apartments
Best Western Emerald Mumbai
Mumbai Best Western
Best Western Hotel Mumbai
Hotel Best Western Mumbai

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