I am completely satisfied with the services provided. Called the agency and explained my wish. Then got a proposal by e-mail within the next 10 minutes. Was told I was going to be picked up at the Westin Hotel, which is way up north from the Namaste office, at 1pm. The driver showed up at exactly the time. The guide, Vasu, joined 1 hour later, when we were back in the city centre, as agreed. Vasu is so knowledeable about Mumbai, India, religious aspect - and funny on top of that. The stories he tells are incredibly good. I've learnt and seen a lot, more than I could expect.
The agency owner went out of his way so I could pay by credit card. We took a little detour to his home, where he was waiting on the street with the credit card machine in his hands - and a present (!) on top of that.
The driver agreed to drop me at the airport instead of the hotel, at no extra cost.
O yes - the price was very competitive.
- Christoph Schifferli
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