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“Outstanding service” 5 of 5 stars
Review of Courtyard by Marriott Mumbai International Airport

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Courtyard by Marriott Mumbai International Airport
4.0 of 5 Hotel   |   Opposite BIG Sangam Cinemas,Andheri Kurla Road,Andheri East | Andheri East, Mumbai (Bombay) 400059, India   |  
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Suite Dreams
Ranked #16 of 402 Hotels in Mumbai (Bombay)
Certificate of Excellence
Bengaluru (Bangalore), India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Outstanding service”
5 of 5 stars Reviewed August 30, 2014

I stay in this hotel whenever I am in Mumbai on a business trip.. I have travelled to lot of international branded hotels across the globe, but I have to say that their attention to detail on customer service is purely at a different level. they have an uncanny ability to grasp your stated and unstated needs and they respond admirably.. from the reception to the taxi driver and everyone else.

I run a retail organization myself, and for me such service was a subject to study.. I met their HR head and I must say that I came back impressed on their service mindset and philosophy

Hope they will maintain the standards, and I would highly recommend to fellow travelers.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMumbai, General Manager at Courtyard by Marriott Mumbai International Airport, responded to this review, September 3, 2014
Dear Guest,

Greetings of the day!

Thank you for considering our hotel for your stay in Mumbai. It brings us immense pleasure to know about your experience.

Your comments about our hotel, the staff, and our service have strongly motivated the team. Your appreciation for the team will encourage them to scale greater heights of excellence.

Thank you once for sharing your feedback.

We look forward to serve you again!

Best regards,
Vikas Kapai
General Manager, Courtyard by Marriott, Mumbai International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,023 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
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Gurgaon, India
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 30, 2014 via mobile

This hotel actually redefines the Marriott Courtyard Brand and sets a new Benchmark, specially if you have stayed at courtyard in US you can make out the difference very easily.
Location : 20 min from airport with free airport pick up is delight.
Staff: very helpful and mannered, greet you with welcome drink
Room : big and spacious, nice interiors.
Bathroom : spacious and clean
Wifi : free wifi if you are Marriott reward member
Restaurant on first floor is good choice for dinner
Breakfast : they have one of the best spread in entire city and I can bet on that. Do not miss

Very good hotel, truly value for money

Stayed July 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMumbai, General Manager at Courtyard by Marriott Mumbai International Airport, responded to this review, September 3, 2014
Dear Guest,

Greetings of the day!

Thank you for choosing to stay with us. I am pleased to know that you had a cheerful experience during your stay at Courtyard by Marriott, Mumbai International Airport.

The location of the hotel is indeed a great one for on-the-go travellers. I am glad to know that you liked our breakfast buffet spread. The culinary team is delighted to read your comments for our gourmet delights.We truly appreciate your positive comments for our rooms and staff.

Thank you once again for taking time out to write a pleasant feedback about our hotel. We look forward to serve you again!

Best regards,
Vikas Kapai,
General Manager, Courtyard by Marriott, Mumbai International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 29, 2014

I have stayed in a few courtyard hotels and when I was scheduled for a stay at Courtyard Mumbai airport, I expected simple, mid scale and just functional capabilities. I was in for a surprise, when I arrived at Courtyard Mumbai. It is a new spectacular property. It just towers over many other Mumbai premium hotels. One reason might be that it is brand new, so everything looks good and is in great shape.

The staff were very courteous, eager to help and were forthcoming with ideas to some of my requirements. I hosted some guests at Momo cafe over dinner and am indeed happy with the experience I had. Very close to the airport, twenty minutes to my office and so not much to complain.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMumbai, General Manager at Courtyard by Marriott Mumbai International Airport, responded to this review, September 3, 2014
Dear Guest,

Greetings of the day!

Thank you for choosing to stay with us. I am pleased to know that you enjoyed your stay at Courtyard by Marriott, Mumbai International Airport.

The team is thrilled to read your appreciation for our services and amenities. Our hotel is indeed located close to both the airport terminal and is thus preferred by many travelers. I am happy to read your recommendation for our hotel on TripAdvisor.

Thank you once again for taking time out to write a pleasant feedback about our hotel on TripAdvisor. We look forward to serve you again!

Best regards,
Vikas Kapai
General Manager, Courtyard by Marriott, Mumbai International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, PA
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 29, 2014

This is a pretty standard Courtyard property, if somewhat more upscale than its brand counterparts in the US or Europe. (For example, it has an executive lounge and more dining options than regular Courtyards.) In other words, comfortably predictable but nothing really memorable.

That is, except for the five star check-in. Having had booked a room with airport transportation included, I was greeted at the main exit of the international terminal - among the beehive of taxi drivers, the Courtyard crew was instantly recognizable -, whisked away within minutes and once in the hotel, escorted to my room without stopping at the reception. How? While I was being driven from the airport to the hotel, the airport greeters had notified the front desk and my paperwork was all ready when I arrived. A receptionist greeted me at the door and took care of everything (no standing in line, etc.). That to me - and especially after a whole day of sitting in airplanes-, is the check-in process perfected. Wish they'd do it like that everywhere!

Room Tip: To obtain the check-in treatment described in this review, you may have to book a rate that includes...
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  • Stayed August 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMumbai, General Manager at Courtyard by Marriott Mumbai International Airport, responded to this review, September 3, 2014
Dear Guest,

Greetings of the day!

Thank you for choosing to stay with us. I am delighted to know that you enjoyed your visit at Courtyard by Marriott, Mumbai International Airport. Our hotel is indeed easily accessible from both the airport terminals.

The front desk team is thrilled to read your appreciation for our check-in process. Your comments have strongly motivated the front desk team.

Thank you once again for taking time out to write a pleasant feedback about our hotel.

Best regards,
Vikas Kapai
General Manager, Courtyard by Marriott, Mumbai International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Level Contributor
1 review
4 of 5 stars Reviewed August 27, 2014

For the past 8 months been at Courtyard almost every week (Monday till Friday). I highly recommend this hotel especially for those who will stay longterm. All the personal is very friendly and in time they recognize you and your needs and requirements. Hats off for all that work there

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMumbai, General Manager at Courtyard by Marriott Mumbai International Airport, responded to this review, August 28, 2014
Dear Guest,

Greetings of the day!

We are delighted to know that you had a pleasant experience at our hotel for 8 months.

Thank you for taking time out to write an excellent review about our hotel on TripAdvisor. It brings us immense pleasure to learn that you liked our services and amenities.

Your appreciation has truly encouraged the team to scale greater heights of excellence. Thank you once again for staying with us.

We look forward to serve you again and again!

Best regards,
Vikas Kapai
General Manager, Courtyard by Marriott, Mumbai International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 24, 2014

This Marriot hotel is worth 5 stars! This hotel has a very friendly and honest staff. Service is amazing! A greeting with a warm namaste, great rooms with comfortable beds. Extra bed was also very comfortable. A great variety in breakfast for a good price, gets your stomach full for half of the day. Swimming pool is nice, good large towels available. The Spa is a little bit overpriced for India, but very good and relaxing.
Location is near the airport, you should just take a riksha off the busy road. The security of the hotel can help you with picking one.
I've slept here for 4 nights and for my next visit I will definitely go back to this hotel.

  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMumbai, General Manager at Courtyard by Marriott Mumbai International Airport, responded to this review, August 28, 2014
Dear Guest,

Greetings of the day!

Thank you for choosing to stay with us.

We are delighted to know that you had a pleasant experience at our hotel. The location of the hotel is indeed a good one for business.

Your words of praise has truly inspired us to scale greater heights of service excellence.


We value your patronage and look forward to see you again!

Best regards,
Vikas Kapai
General Manager, Courtyard by Marriott, Mumbai International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed August 21, 2014

Stayed in Courtyard again (3rd time). Great stay. Very friendly staff. I stay here when I need to be in Central oriented Mumbai. I always use the Marriott car service for the day. It is a little more expensive than hiring a Meru car for the day, but I find the Marriott car service to be great, and courteous.
Food was good. For me internet was included.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMumbai, General Manager at Courtyard by Marriott Mumbai International Airport, responded to this review, August 28, 2014
Dear Guest,

Greetings from Courtyard by Marriott, International Airport!

Thank you for sharing a wonderful feedback on TripAdvisor. I am delighted to know that you enjoyed all your stays at our hotel.

Your comments about our hotel and our service have strongly motivated the team. Your appreciation for the team will encourage them to scale greater heights of excellence.

Thank you once again for choosing to stay with us.

We value your patronage and look forward to serve you again!

Best regards,
Vikas Kapai
General Manager, Courtyard by Marriott, Mumbai International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Mumbai International Airport

Address: Opposite BIG Sangam Cinemas,Andheri Kurla Road,Andheri East | Andheri East, Mumbai (Bombay) 400059, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Mumbai (Bombay)
#9 Spa Hotel in Mumbai (Bombay)
#10 Family Hotel in Mumbai (Bombay)
#15 Business Hotel in Mumbai (Bombay)
#16 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Courtyard by Marriott Mumbai International Airport 4*
Number of rooms: 331
Official Description (provided by the hotel):
Courtyard by Marriott® Mumbai International Airport hotel is strategically located in the heart of the central business hub of North Mumbai, easily accessible by both of the Mumbai airports. Offering the perfect combination of amenities for business travelers, enjoy well appointed rooms, refreshing suites, contemporary & vibrant dining options, comfortable Marriott bedding and functional work spaces. Stay connected anywhere in our airport hotel in Mumbai by using the hotel's high speed internet services, or relax and rejuvenate from the comfort of our swimming pool! As one of the newest Mumbai hotels near the Airport, you can expect attentive Marriott service along with modern conveniences. Known for our event facilities and catering services, we offer unique function space for meetings, conferences or events and on-site event planners to coordinate every detail. Our Courtyard by Marriott hotel near the International Airport in Mumbai promises you a refreshing business experience! ... more   less 
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Also Known As:
Courtyard Mumbai International Airport Hotel Mumbai (Bombay)

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