I stay in this hotel whenever I am in Mumbai on a business trip.. I have travelled to lot of international branded hotels across the globe, but I have to say that their attention to detail on customer service is purely at a different level. they have an uncanny ability to grasp your stated and unstated needs and they respond admirably.. from the reception to the taxi driver and everyone else.
I run a retail organization myself, and for me such service was a subject to study.. I met their HR head and I must say that I came back impressed on their service mindset and philosophy
Hope they will maintain the standards, and I would highly recommend to fellow travelers.